Operations support manager Work, Jobs in Aldershot, Ham (with Salaries)

Head of Operations & Performance
UK HGV —Farnborough
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Quick apply
7h
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
Customer Service Coordinator Sr (FAR)
Gulfstream Aerospace —Farnborough
- Full-time
- Customer service
- English
- Hotel
4d
Leadership Team PA - Maritime and Land
QinetiQ —Farnborough
- £38,475 - £42,750 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Employee discount
5d
Talent Development Manager
CITY ELECTRICAL FACTORS LTD —Reading
- Up to £80,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
Practice Manager/PA
The Psychology Clinic Farnham —Farnham
- From £17 an hour
- Part-time
- Hybrid work
- Customer service
- Writing skills
- Microsoft Office
Quick apply
14d
Project Manager
Antac Support Services —Aldershot
- £45,000 - £50,000 a year
- Overtime
- Management
- Travel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Regional Operations Manager
Hermes Europe —Weybridge
- £45,000 - £50,500 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
11d
Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported
HT Physio —Farnham
- £26,000 - £30,000 a year
- Full-time
- No experience needed
- Front desk
- In-person
Quick apply
4d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Training & development
Quick apply
Graduate Project Manager (Part-Time, Fixed-Term Contract)
Urbis Schréder LTD —Basingstoke
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
Business Support Administrator
UK Power Networks —Aldershot
- £38,832 a year
- Hybrid work
- Microsoft Word
- Computer literacy
- Annual leave
- Employee assistance programme
9d
Travel Connectivity and Integrations Manager
Inghams & Santa's Lapland —Farnborough
- £45,000 - £50,000 a year
- Data analysis skills
- Analysis skills
- Travel
- Free parking
- Flexible schedule
5d
Sales Manager | UK
LC Packaging Netherlands BV —Long Sutton
- £70,000 - £75,000 a year
- Full-time
- English
- Business development
- Team management
Quick apply
6d
Deputy Manager – Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £40,000 a year
- Full-time
- Supervising experience
- Rehabilitation centre
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply
Customer Support Manager
Alfa Laval —Camberley
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
5d
Deputy Manager
CornerstoneHealthcare —Camberley
- £63,000 a year
- Overtime
- Nursing home
- Continuous improvement
- Mentoring
- Paid training
- Employee assistance programme
Service Manager
Voyage Care —Farnham
- £48,000 - £50,000 a year
- Nursing home
- In-person
- Leadership
- Employee discount
Quick apply
Senior Administration Officer
Rushmoor Voluntary Services (RVS) —Farnborough
- £30,000 a year
- Temporary
- Customer service
- Microsoft Office
- Databases
- Free parking
- Annual leave
Quick apply
4d

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operations support manager jobs near aldershot, ham

Head of Operations & Performance

UK HGV
Farnborough

Quick apply

Job details

Full-time
£55,000 - £70,000 a year
7 hours ago

Qualifications

Customer communication
Operations management
Sales
Customer service
Salesforce
Client communication
Process improvement
Performance management
Continuous improvement cycles oversight
Team management
Operational strategy development
Management reporting
Business requirements
AI
Business strategy and management experience
Cross-functional collaboration
HGV Licence
Delegation
Project management experience
Growth strategy
Cross-functional communication
Operations leadership experience
Project progress tracking

Full job description

Head of Operations & Performance

Location: Hybrid – Farnborough, Hampshire, with office attendance according to business needs

Salary: £55,000–£70,000, depending on experience, plus performance-related bonus

Contract: Full-time, permanent

Reporting to: Founder and Managing Director

About UK HGV

UK HGV is a successful and ambitious driver-training business generating approximately £2.2 million in annual turnover, with a team of 12 and consistent month-on-month growth.

We have built a strong commercial operation and believe the company has the potential to become significantly larger. We are now investing in the systems, leadership structure and operational foundations needed to support the next stage of growth.

Our current transformation programme includes rebuilding our Salesforce customer journey, migrating communications to Twilio, developing AI-supported booking and customer-service automation, improving lead allocation and sales performance, strengthening financial workflows and establishing clearer accountability throughout the company.

We are now looking for an exceptional Head of Operations & Performance to work directly alongside the Founder and help turn this vision into structured, measurable execution.

The opportunity

This is not a traditional back-office operations position.

You will become the Founder’s principal operational partner, helping to prioritise opportunities, coordinate the team and external specialists, establish company-wide accountability and ensure important projects are implemented properly and completed.

The Founder will continue to lead the company’s vision, commercial direction and growth strategy. You will create the structure, operating rhythm and performance management needed to turn that direction into results.

This is an opportunity to play a significant role in scaling an established and profitable business, while helping to build an operating model that could eventually support further companies and acquisitions.

Key responsibilities

You will:

Work directly with the Founder to convert ideas, opportunities and business priorities into clear plans, owners and deadlines.
Create and maintain one company-wide operational and development plan.
Establish an effective weekly management rhythm across the business.
Coordinate sales, customer service, bookings, finance and external technical partners.
Ensure decisions and projects progress through to tested and verified completion.
Introduce clear departmental responsibilities, service standards and accountability.
Identify operational bottlenecks, commercial leakage and opportunities to improve performance.
Build and maintain practical processes and standard operating procedures.
Support managers in improving team performance, communication and execution.
Produce concise management reporting, highlighting results, risks, blockers and decisions required from the Founder.
Develop the company’s operational structure as it continues to grow.

Performance and KPI ownership

A major part of the role will be creating accurate and useful performance visibility across the company.

You will establish and oversee KPIs covering areas such as:

Revenue, sales and gross-profit performance
Advertising expenditure and lead volumes
Cost per lead and customer acquisition cost
Marketing performance by channel
Speed to first contact and lead-contact rates
Lead-to-sale conversion by source and salesperson
Customer-service response and resolution times
Booking volumes and customer journey progression
Payment performance and operational exceptions
Staff performance, capacity and productivity
Project delivery against agreed deadlines

You will not necessarily be expected to personally run advertising campaigns or configure technical systems. However, you will be expected to understand the relevant performance data, challenge internal and external specialists, and ensure marketing, sales and operations work together profitably.

Systems and transformation

You will help lead and coordinate a substantial programme of systems and process development, including:

Salesforce customer-journey development
Twilio telephony and messaging
Customer-service case management
Booking and support automation
AI-assisted customer communication
Lead allocation and remarketing
Management dashboards and reporting
Finance and payment workflows

You do not need to be a Salesforce developer or technical engineer. You must, however, be confident managing technical specialists, defining business requirements, challenging proposed solutions and ensuring completed work genuinely meets the company’s needs.

About you

You will ideally have:

Significant experience leading operations within a founder-led SME or scaling service business.
Experience working in a company with approximately £1 million–£10 million in turnover.
A strong record of turning ambitious plans into completed operational improvements.
Experience managing people across multiple departments or functions.
Strong commercial judgement and confidence working with sales, marketing and financial data.
Experience establishing KPIs, management reporting and accountability.
Experience leading cross-functional systems, CRM, automation or process-improvement projects.
The confidence to challenge the Founder constructively while remaining aligned with the company’s direction.
The ability to move comfortably between strategic planning and detailed hands-on execution.
Excellent organisation, communication and follow-through.
A strong sense of personal ownership and urgency.

Previous experience in HGV training is not required. Experience in a high-volume service, training, education, recruitment, automotive or customer-journey-led business may be advantageous.

The person we are looking for

You may be a Head of Operations, Senior Operations Manager, Business Operations Lead or experienced operational leader ready to take broader ownership within an ambitious business.

You will enjoy bringing order to complexity, building strong teams, improving commercial performance and making things happen.

This position will suit someone who wants to become instrumental in a company’s growth—not someone looking only to advise from the sidelines or delegate execution to others.

What we offer

Salary of £55,000–£70,000, depending on experience.
Performance-related bonus linked to agreed company and operational outcomes.
A direct working relationship with the Founder and Managing Director.
Genuine influence over the company’s future operating model.
The opportunity to build a leadership function rather than inherit a rigid corporate structure.
Significant scope for professional progression as the company grows.
A hybrid working arrangement with regular attendance at our Farnborough office according to business needs.

How to apply

Please submit your CV together with a short covering note explaining:

The most relevant founder-led or scaling business you have worked within.
An operational problem or stalled project you personally took ownership of and completed.
A measurable improvement you delivered in revenue, profitability, efficiency, customer service or team performance.
Your salary expectations, notice period and availability for work in Farnborough.

Applicants must have the right to work in the United Kingdom.

Pay: £55,000.00-£70,000.00 per year

Work Location: Hybrid remote in Farnborough GU14 7NA

Quick apply

Refine Your Search

operations support manager jobs in aldershot, ham

Head of Operations & Performance

Assistant Customer Service Manager

Customer Relationship Manager

Customer Service Coordinator Sr (FAR)

Leadership Team PA - Maritime and Land

Talent Development Manager

Practice Manager/PA

Project Manager

Regional Operations Manager

Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported

Centre Manager - Primrose Lodge

Graduate Project Manager (Part-Time, Fixed-Term Contract)

Business Support Administrator

Travel Connectivity and Integrations Manager

Sales Manager | UK

Deputy Manager – Primrose Lodge

Customer Support Manager

Deputy Manager

Service Manager

Senior Administration Officer

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