New business Work, Jobs in Alness, Hld (with Salaries)

Customer Voice and Engagement Manager
Albyn Group —Invergordon
- £56,536 - £59,896 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
12d
Payroll & HR Administrator
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Overtime
- Microsoft Excel
- ERP systems
- Microsoft Office
- Sick pay
Branch Assistant (Full Time)
Ramsdens Financial Ltd —Inverness
- Up to £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Legal Secretary
Middleton Ross —Dingwall
- £25,505 - £26,000 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- Organisational skills
- Employee discount
- Gym membership
Quick apply
Albion Gases - Cellar Gas Business Development Executive (Highlands)
Albion Gases LTD —Inverness
- £35,000 - £42,250 a year
- Full-time
- Business development
- Travel
- Organisational skills
- Employee discount
Quick apply
7d
Production Administrator
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Retail Sales Advisor - Inverness
Oak Furnitureland —Inverness
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
IT Assistant
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Full-time
- Microsoft Outlook
- Customer service
- ERP systems
Royal Mail Delivery Driver - Dingwall Delivery Office
Angard Staffing —Dingwall
- £13.69 - £16.44 an hour
- Temporary
Customer Service Advisor
SunbeltRentals —Inverness
- £29,725 a year
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
12d
Assistant Rent Accountant (Inverness)
Bidwells —Inverness
- Full-time
- Microsoft Excel
- Microsoft Office
- Accounting
- Employee discount
Graduate Management Trainee - Inverness / Elgin
Enterprise Mobility —Inverness
- Full-time
- Sales
- Customer service
- Bachelor's degree
Training Administrator
Avery Cameron Training —Dingwall
- £14 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
6d
Voluntary Services Co-ordinator
Highland Hospice —Inverness
- £29,103 - £31,409 a year
- Full-time
- Microsoft Office
- Administrative experience
- Hospice
- Annual leave
- Employee assistance programme
New Business Manager
The Travel Chapter —Inverness
- Weekend availability
- CRM software
- Sales
- Salesforce
Quick apply
3d
Receptionist/Administration
Ritsons Chartered Accountants —Inverness
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Royal Mail Delivery Driver - Invergordon Delivery Office
Angard Staffing —Invergordon
- £13.69 - £16.44 an hour
- Temporary
Secretarial Administrator
Scottish Legal Aid Board —Inverness
- £31,220 a year
- Full-time
- Customer service
- IT
- Typing
- Annual leave
- Employee assistance programme
7d
2nd Line Support Engineer
Capgemini —Inverness
- Hybrid work
- AWS
- In-person
13d
Hire Controller
SunbeltRentals —Inverness
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
11d

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Customer Voice and Engagement Manager

Albyn Group
Invergordon

Quick apply

Job details

Permanent | Full-time
£56,536 - £59,896 a year
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Flexible schedule
Sick pay

Full job description

We kindly ask all candidates to read the application instructions at the end of the advert thoroughly and complete all required steps. Incomplete applications may not be considered.

Are you passionate about putting customers at the heart of everything? Do you know how to turn insight into action - and make services better because of it?

We’re looking for an experienced and driven Customer Voice and Engagement Manager to join our Performance and Improvement team and help shape how we listen, communicate and engage with our customers, ensuring their voice helps shape the services we deliver.

Contract Terms: 35 hours per week (full time), Permanent

Salary: £56,536-£59,896, Grade D3-D1 (Salary placing will normally be at the first point of the scale)

Location: Inverness or Invergordon with hybrid working (weekly attendance to the office will be required)

Closing Date: Wednesday, 29th July 2026, 5pm

Interview Date: W/C 10th August 2026

About the Role
This is an exciting opportunity to play a key role in how we understand and engage with our customers across Albyn.

You will be the driving force behind our customer voice, making sure we don’t just listen - but act. From feedback and complaints insight to tenant participation and engagement, you will ensure customer experience shapes the way we deliver services every day and supports continuous improvement.

Leading a multi-disciplinary team covering customer involvement, customer insight, business services and marketing & communications, you will create a culture of customer focus, accountability and continuous improvement.

Working across Albyn Housing Society and Highland Residential, you will collaborate with colleagues at all levels - bringing together insight, communications and engagement to improve services and strengthen our reputation.

No two days will be the same. One day you might be analysing trends in customer feedback, the next shaping a new campaign or working with colleagues to redesign a service based on what customers have told us.

We’re looking for someone who…

Has experience in customer engagement, customer experience, communications or marketing - ideally in housing or another regulated service
Understands how to turn customer feedback and complaints insight into meaningful service improvement
Can develop and deliver engaging communications strategies and campaigns across a range of channels
Has experience leading people and working collaboratively across teams to deliver change
Is confident influencing others and championing the customer voice at all levels
Communicates clearly and confidently, whether that’s with customers, colleagues, or senior leaders
Enjoys working with data and insight to tell a story and drive change

About Albyn Housing Society

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands.

We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money.

Our values - Being Caring, Being Professional, and Being Adaptable - are at the heart of everything we do.

As our Customer Voice and Engagement Manager, you'll help bring those values to life through how we listen, engage, communicate and continuously improve.

Alternative Job Titles you may have had are:

Customer Experience Manager; Customer Insight Manager; Engagement & Communications Manager; Tenant Participation Manager; Voice of the Customer Lead

What we are Offering: 

We value our employees and offer many benefits including but not limited to: 

Hybrid working – ‘Hub, Home & Roam’
28 days annual leave entitlement plus 12 days business/public holidays
Development and training opportunities
Flexible working hours
Day one sick pay
Employee benefit discount scheme
Company pension scheme
Access to an employee assistance program available 24/7
Family friendly policies

How to Apply: 

Candidates apply by submitting a completed application form or CV along with a cover letter to [email protected], to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description. 

More information on this vacancy, including job description, person specification and application form can be downloaded from our website https://www.albynhousing.org.uk/careers/

For further information or to arrange a call, please contact Robert Buchanan via email at [email protected]

Pay: £56,536.00-£59,896.00 per year

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Invergordon IV18 0DL

Quick apply

Refine Your Search

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