Dental receptionist Work, Jobs in Alnwick (with Salaries)

Dental Receptionist
Westmount Dental —Cramlington
- £13.26 an hour
- Part-time
- Sales
- Cleaning
- In-person
- Employee discount
- Bereavement leave
Quick apply
12d

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Dental Receptionist

Westmount Dental
Cramlington

Quick apply

Job details

Permanent | Part-time
£13.26 an hour
12 days ago

Benefits

Additional leave
Company pension
Employee discount
Bereavement leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Dental experience
Sales
Dental receptionist
Patient appointment coordination
Patient service
Dental software
Appointment booking and call handling
Cleaning
Care Quality Commission standards
Patient appointment data entry
Communication skills

Full job description

Westmount Dental Surgery is an established group of private dental practices seeking a Dental Receptionist to join our team of professionals at our state-of-the-art facility.

This position is for Tuesday 8am- 6.30pm and Friday 8am-4.30pm.

The ideal candidate will have outstanding customer care experience. While dental experience is preferred, it is not essential.

You will be joining an experienced team and will be supported by our Clinic Manager. The role involves managing patient interactions both in person and over the telephone, making appointments, operating the practice recall system, and handling cash. Experience with Dentally dental software is ideal but not essential. A key responsibility will be ensuring each patient receives an outstanding patient journey.

The successful candidate must be a team player who is patient-focused, possesses excellent communication skills, is well-spoken, and will serve as an ambassador for the Westmount Dental brand.

Duties will include :-

Operate the practice software (Dentally)
Answering the telephone and deal with patient enquiries in an efficient, positive and friendly manner
Receive patients and visitors in a prompt, friendly professional manner
Notify Clinicians of the patient's arrival
Schedule patient appointments in accordance with practice policies and keep records of all appointments.
Operate the practice recall system
Prepare day sheets for each Clinician
Collect and record patient payments and pursue any debts in accordance with the practice payments policy
Liaise with dental laboratories, suppliers and organisations and record laboratory work in and out of the practice
Deal with patient feedback in an appropriate manner and feed back to the practice manager about patient comments and complaints
Support the sales of dental sundries to patients and ensure patients are provided the patients advice on the appropriate sundries for the their dental health to successful sale
Manage the appointment book effectively to ensure targets are met
Keep the reception are clean, tidy and welcoming
Engage conversation with patients to ensure they feel at ease
Attend regular weekly reception meetings
Follow all policies in line with CQC requirements
Act confidentially
Speak up if things go wrong
Ensure the environment is safe

Westmount Benefits

Competitive hourly rate £13.26 an hour
Enhanced holidays for length of service
Never work your birthday again, we will give you the day off
A focus to staff wellbeing
Monthly treat fund
Ongoing career progression
Focus groups to voice your opinion - we value your feedback!

Pay: £13.26 per hour

Benefits:

Additional leave
Bereavement leave
Company pension
Employee discount

Experience:

Customer care: 3 years (required)

Work Location: In person

Quick apply

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