Contact centre Work, Jobs in Ampthill, Bdf (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Animal Care Assistant - Full time (40 hours a week including every other weekend)
NATIONAL ANIMAL WELFARE TRUST —Aspley Guise
- £12.71 an hour
- Weekend availability
- Cleaning
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Evening School Cleaner / Cleaning Operative
RAPID CLEAN —Bedford
- £13 an hour
- Temporary
- In-person
- School
- Time management
Quick apply
13d
Fraud Analyst
FIS Global —Milton Keynes
- £12.71 an hour
- Full-time
- Computer literacy
- Data analysis skills
- Organisational skills
- Free parking
- Paid training
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
2d
School Cleaning Operative / Cleaner
RAPID CLEAN —Dunstable
- £13.10 an hour
- Temporary
- In-person
- School
- Time management
Quick apply
13d
General Assistant - Milton Keynes
Hobbycraft —Milton Keynes
- £12.71 an hour
- 12 hour shift
- Customer service
- Cash handling
- Communication skills
- Employee discount
6d
Field Interviewer - Luton
the National Centre for Social Research —Luton
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Helpdesk Assistant
Flowright Construction Ltd —Welwyn Garden City
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
4d
Call Centre (Collections) 8am-12pm Monday to Friday
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Financial services
Quick apply
13d
Internal Sales Administrator
Wernick Hire —Bedford
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
Detention Custody Officer
Serco Plc —Bedford
- £31,000 - £35,000 a year
- 12 hour shift
- Hybrid work
- No experience needed
- Conflict management
- Free parking
- Paid training
Mercedes-Benz Sales Consultant
Sytner —Milton Keynes
- £20,000 a year
- Weekend availability
- Customer service
- Employee discount
Customer Service Representative - Part Time
Charles Tyrwhitt —Milton Keynes
- Part-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee discount
6d
School Cleaning Supervisor / Cleaner
RAPID CLEAN —Dunstable
- £13.50 an hour
- Temporary
- In-person
- School
- Time management
Quick apply
13d
Field Interviewer - Milton Keynes
the National Centre for Social Research —Milton Keynes
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
HMP Bedford - Business Administrator
Ministry of Justice —Bedford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
12d
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Communication skills
- Resort

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Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

contact centre jobs in ampthill, bdf

Helpdesk Agent (Full Time Office Working inc weekends)

Animal Care Assistant - Full time (40 hours a week including every other weekend)

Call Centre Agent - Fundraising

Evening School Cleaner / Cleaning Operative

Fraud Analyst

Maintenance and Contracts Co-ordinator - Full Time

School Cleaning Operative / Cleaner

General Assistant - Milton Keynes

Field Interviewer - Luton

Helpdesk Assistant

Call Centre (Collections) 8am-12pm Monday to Friday

Internal Sales Administrator

Detention Custody Officer

Mercedes-Benz Sales Consultant

Customer Service Representative - Part Time

School Cleaning Supervisor / Cleaner

Field Interviewer - Milton Keynes

Contact Centre Operations Manager

HMP Bedford - Business Administrator

Contact Centre Advisor

I want to receive the latest job alerts for contact centre in ampthill, bdf

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