It Work, Jobs in Anlaby, Ery (with Salaries)

Level 1 & Level 2 Service Desk Analyst
GBA Group of Companies —Grimsby
- Full-time
- Azure
- Customer service
- Windows
Quick apply
10d
IT Desktop Support
Axiom Technologies —Grimsby
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
1st Line IT Engineer
Wren —Barton-upon-Humber
- £26,500 - £28,000 a year
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Communication skills
- Employee discount
- Gym membership
Quick apply
IT Support Engineer
Reds10 Manufacturing Limited —Driffield
- £28,000 - £32,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
- Sick pay
Quick apply
IT Support Assistant
GEV Wind Power —Hessle
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
- Free parking
- Annual leave
Quick apply
IT Desktop Engineer
Wren —Barton-upon-Humber
- Azure
- Windows
- Microsoft Office
- Employee discount
- Gym membership
Quick apply
IT Procurement Assistant
Wren —Barton-upon-Humber
- Microsoft Office
- IT
- Communication skills
- Employee discount
- Gym membership
Quick apply
7d
IS Technical Support
Tate Europe —Kingston upon Hull
- Full-time
- Azure
- Customer service
- Windows
Quick apply
3d
IT Asset & Procurement Team Leader
Wren —Barton-upon-Humber
- Microsoft Excel
- Analysis skills
- IT
- Employee discount
- Gym membership
Quick apply
7d
Helpdesk Co-ordinator
Co-op —Scunthorpe
- £28,574 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- IT
- Employee discount
3d
IT Systems Engineer
British Steel —Scunthorpe
- Up to £45,000 a year
- Full-time
- SQL
- Analysis skills
- Software development
- Annual leave
- Employee assistance programme
IT Software & SQL Developer
Wilkin Chapman Rollits —Grimsby
- Full-time
- Azure
- DevOps
- SQL
Helpdesk Advisor
Co-op —Scunthorpe
- £25,430 a year
- Hybrid work
- Microsoft Outlook
- Customer service
- IT
- Work from home
- Employee discount
3d
Trainee Dynamics 365 Business Central Service Desk Analyst
HBP Group —Scunthorpe
- £25,000 - £27,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
2d
Senior IT Infrastructure & Cloud Consultant
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Azure
Quick apply
8d
IT Project Delivery Manager
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Azure
- Project management
- Travel
Quick apply
2d
Senior Service Desk Engineer (3rd Line / with Field)
HBP Group —Scunthorpe
- £40,000 - £45,000 a year
- Full-time
- Azure
- Travel
Quick apply
3d
Senior Network Engineer - Fixed Term Contract
British Steel —Scunthorpe
- Up to £68,500 a year
- Full-time
- Azure
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
IT Apprentice
North Lincolnshire Council —Scunthorpe
- £15,435 a year
- Full-time
1h
IT Local Services Specialist Atlantic Islands
Nippon Gases —Immingham

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Level 1 & Level 2 Service Desk Analyst

GBA Group of Companies -
Grimsby

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Company pension
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
Microsoft SQL Server
Windows
Microsoft Office
DHCP
Project management
Driving
Remote access software
Scripting
Computer networking
DNS
SharePoint
Solarwinds
IT
VMWare
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

Level 1 & Level 2 IT Service Desk Analyst

Overview

GB Agencies Ltd is seeking enthusiastic and customer-focused Level 1 & Level 2 Service Desk Analysts to join our growing IT team.

You will be responsible for providing first and second-line technical support across the business, ensuring users receive an exceptional level of IT service while maintaining the stability, security and performance of our IT infrastructure.

This is an excellent opportunity for someone looking to develop their career within infrastructure, systems administration and cloud technologies while working with a wide range of enterprise technologies.

Key Responsibilities

Service Desk Support

Act as the first point of contact for IT incidents and service requests via phone, email and service desk portal.
Log, prioritise and manage incidents using the IT Service Management (ITSM) system.
Troubleshoot hardware, software, networking and Microsoft 365 issues.
Resolve incidents within agreed Service Level Agreements (SLAs).
Escalate complex issues to senior engineers where appropriate.
Provide excellent customer service and regular communication throughout the incident lifecycle.
Produce and maintain technical documentation and knowledge base articles.
Support user onboarding and offboarding, including account creation, hardware provisioning and software deployment.

Level 1 Responsibilities

Password resets and account management.
Microsoft 365 user administration.
Active Directory user, group and computer management.
Printer installation and troubleshooting.
Laptop, desktop and peripheral support.
Basic Windows 10/11 troubleshooting.
Microsoft Office application support.
Basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP).
Mobile device support.
Hardware builds and deployments.
Software installation and configuration.
Remote support using remote assistance tools (ie, Datto RMM)

Level 2 Responsibilities

Administration of Windows Server virtual environments.
Active Directory administration including Group Policy management.
Microsoft Entra ID (Azure AD) administration.
Hybrid Microsoft 365 administration.
Exchange Online administration.
Windows Server patch management and maintenance.
Microsoft Endpoint Manager / Intune device management.
Windows Update and WSUS management (where applicable).
File server and permissions administration.
DNS, DHCP and network troubleshooting.
VPN troubleshooting and configuration.
Hyper-V and VMware administration.
Backup monitoring and recovery.
Endpoint security administration (SentinelOne or equivalent).
Root cause analysis of recurring issues.
Support infrastructure changes and IT projects.

Essential Requirements & Technical Skills

Minimum of 2 years' experience in a Level 2 IT Service Desk or Desktop Support role.
Strong administration and support experience with Windows 10/11, Windows Server 2016/2019/2022, Active Directory, Group Policy, Microsoft Entra ID (Azure AD), Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams and Intune/Endpoint Manager.
Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking, remote desktop services and network printing.
Experience administering Windows Server environments, including patch management, endpoint security, multi-factor authentication (MFA), BitLocker, user access management, backup and recovery.
Experience using an IT Service Management (ITSM) platform such as SolarWinds Service Desk or similar.
Experience using infrastructure monitoring and support tools such as Nagios/CheckMK, SQL Server monitoring, vulnerability assessment tools, remote support software and IT asset management systems.
Experience with Cisco switching/routing, SD-WAN and PowerShell scripting would be advantageous.
Project management experience
Full UK driving licence with business insurance.
Full right to work in the UK (please note that sponsorship is not available for this role).

Skills & Attributes

We are looking for someone who:

Has excellent troubleshooting, analytical and problem-solving skills.
Is proactive, self-motivated and capable of taking ownership of tasks from start to finish
Can prioritise workload effectively and manage multiple tasks
Has excellent customer service, communication and interpersonal skills.
Produces clear technical documentation with strong attention to detail.
Works well independently whilst also contributing positively within a collaborative team.
Demonstrates a passion for technology, continuous improvement and delivering exceptional IT support.

Working Hours

Full-time, Monday to Friday.
Participation in an out-of-hours support rota when required.
Primarily office-based with occasional travel to company sites.

What We Offer

Competitive salary.
Company pension.
Ongoing training and professional development.
Exposure to enterprise Microsoft technologies.
Opportunities to progress into Infrastructure, Systems Administration or Cloud Engineering.
Friendly and supportive IT team.

Please note that we are unable to offer sponsorship for this position. Applicants must already have the legal right to work in the UK.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company pension
On-site parking

Ability to commute/relocate:

Grimsby DN31 3UA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have British citizenship or indefinite leave to remain in the UK?

Experience:

Service desk support: 2 years (required)

Licence/Certification:

Full UK or full EU Driving license? (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it jobs in anlaby, ery

Level 1 & Level 2 Service Desk Analyst

IT Desktop Support

1st Line IT Engineer

IT Support Engineer

IT Support Assistant

IT Desktop Engineer

IT Procurement Assistant

IS Technical Support

IT Asset & Procurement Team Leader

Helpdesk Co-ordinator

IT Systems Engineer

IT Software & SQL Developer

Helpdesk Advisor

Trainee Dynamics 365 Business Central Service Desk Analyst

Senior IT Infrastructure & Cloud Consultant

IT Project Delivery Manager

Senior Service Desk Engineer (3rd Line / with Field)

Senior Network Engineer - Fixed Term Contract

IT Apprentice

IT Local Services Specialist Atlantic Islands

I want to receive the latest job alerts for it in anlaby, ery

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