Leader customer service Work, Jobs in Annalong, Ant (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Referral programme
Customer Service Executive
Kingspan Water and Energy —Newry
- £27,594 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
3d
Sales Account Manager
Bayview Contracts Ltd —Newry
- £32,000 - £38,000 a year
- Monday to Friday
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Trading Team Manager NI
B&Q —Newry
- £30,000 - £33,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Team Leader
Home Bargains —Newry
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
11d
Deputy Manager *New Centre Opening*
Hollywoodbowlgroup —Banbridge
- Up to £31,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Assistant Manager *New Centre Opening*
Hollywoodbowlgroup —Banbridge
- Up to £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Customer Representative - Newry
Nationwide Building Society —Newry
- From £26,500 a year
- Temporary
- Customer service
- Banking
Team Member *New Centre Opening*
Hollywoodbowlgroup —Banbridge
- £12.71 - £13.21 an hour
- Weekend availability
- Bar
- Employee discount
Team Member - Weekend *New Centre Opening*
Hollywoodbowlgroup —Banbridge
- £12.81 - £13.31 an hour
- Weekend availability
- Bar
- Employee discount
Floor Supervisor
The Cuan Boutique Hotel —Downpatrick
- £12.75 - £13.00 an hour
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
Facilities Team Leader *New Centre Opening*
Hollywoodbowlgroup —Banbridge
- £13.90 - £14.40 an hour
- Full-time
- Maintenance
- Supervising experience
- IT
- Employee discount
Team Leader
Iceland —Banbridge
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Team Leader
The Perfume Shop —Banbridge
- £14.49 an hour
- Sales
- IT
- In-person
- Employee discount
Tesco Shift Leader - Newry Extra
Tesco UK —Newry
- From £15.59 an hour
- Full-time
- Flexible schedule
9d
Project Manager
Avove —Newry
- Full-time
- Organisational skills
- Agile
- Employee assistance programme
Quick apply
IT Helpdesk Technician
McAllister —Newry
- Full-time
- Up to 50% travel
- Customer service
- Maths
Quick apply
Store Manager, Banbridge
Crocs —Banbridge
- £40,000 - £48,000 a year
- Weekend availability
- Sales
- English
- Microsoft Office
- Flexible schedule
Quick apply
Program Manager
EOS —Banbridge
- Project management
Quick apply
AV Programming Associate
EOS —Banbridge
- Computer Science
- Engineering
- Java
Quick apply

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Customer service
Microsoft Office
Team management
Driving
IT
Communication skills
Time management

Full job description

Overview:

Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

leader customer service jobs in annalong, ant

Team Leader - Customer Service

Customer Service Executive

Sales Account Manager

Trading Team Manager NI

Team Leader

Deputy Manager New Centre Opening

Assistant Manager New Centre Opening

Customer Representative - Newry

Team Member New Centre Opening

Team Member - Weekend New Centre Opening

Floor Supervisor

Facilities Team Leader New Centre Opening

Team Leader

Team Leader

Tesco Shift Leader - Newry Extra

Project Manager

IT Helpdesk Technician

Store Manager, Banbridge

Program Manager

AV Programming Associate

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