Brand director Work, Jobs in Appleton, Chs (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
1d
Brand Director
Club L London —Manchester
- Social media management
- Presentation skills
- Team management
- Annual leave
- Employee discount
Quick apply
Partnership Director
Equans —Manchester
- Up to £95,000 a year
- Full-time
- Business development
- Project management
- Team management
- Annual leave
- Employee assistance programme
13h
Senior Facility Coordinator
ASICS —Warrington
- Temporary
- Communication skills
Sr. Director Sports Partnerships EMEA
BDA —Manchester
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
1d
Operations Manager
Impact Food Group —Manchester
- Full-time
- Cooking
- Team management
- Travel
Quick apply
Country Director GB
Uniphar Medtech UK Limited —Macclesfield
- Management
- Sales
- Analysis skills
Quick apply
General Manager
Ryman —Crewe
- £66,000 a year
- Full-time
- Continuous improvement
- Leadership
- Free parking
- Employee discount
Lead Producer
Footasylum —Manchester
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
14d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Leadership
Senior Key Account Manager
ASICS —Warrington
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Health & wellbeing programme
- Employee discount
Sales Director - Process Industry
Mercury Hampton Ltd —Warrington
- £100,000 - £150,000 a year
- Full-time
- Remote
- Business development
Quick apply
Change Lead
BPP Holdings —Manchester
- Hybrid work
- Training & development
- AI
- Communication skills
- Annual leave
- Employee discount
4d
Apprentice
KwikFit —Warrington
- £16,505.60 - £22,392.32 a year
- Full-time
- School
- Employee discount
Account Director (Marketing Agency)
ArmstrongB2B —Chester
- £40,000 - £80,000 a year
- Full-time
- Up to 50% travel
- Business development
- Team management
- Gym membership
Quick apply
7d
Design Director
Schawk UK Limited —Salford
- Hybrid work
- Presentation skills
- Team management
- Organisational skills
Quick apply
Senior HR Advisor
ASICS —Warrington
- Human resources
- Mentoring
- Recruiting
Senior Marketing and Creative Services Manager
Marick Communications Ltd —Salford
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
2d
Group Operations & Business Development Director
REFA —Wigan
- £40,000 - £70,000 a year
- Full-time
- Civil engineering
- Business development
- Continuous improvement
Quick apply
1d
Dior Ambassador
Parfums Christian Dior —Manchester
- Part-time
- In-person
- Communication skills

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Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
1 day ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

brand director jobs in appleton, chs

Customer Experience Director

Brand Director

Partnership Director

Senior Facility Coordinator

Sr. Director Sports Partnerships EMEA

Operations Manager

Country Director GB

General Manager

Lead Producer

Head of Communications

Senior Key Account Manager

Sales Director - Process Industry

Change Lead

Apprentice

Account Director (Marketing Agency)

Design Director

Senior HR Advisor

Senior Marketing and Creative Services Manager

Group Operations & Business Development Director

Dior Ambassador

I want to receive the latest job alerts for brand director in appleton, chs

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