Seaton House, St Andrews is seeking an exceptional Assistant Front Office Manager. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service.
The Assistant Front Office Manager will be responsible for the Reception team. Building a high-performing team is what success looks like, you will be a key face of Seaton House, helping ensure that front desk operations run smoothly and effectively.
What You'll Do:
Manage and oversee front desk operations, ensuring guests receive a warm welcome and outstanding service.
Train, supervise, and support reception team members, helping them meet their personal development goals.
Help implement strategies to enhance guest satisfaction and optimise workflow.
Ensure smooth coordination with Housekeeping and the Revenue Office to maintain high service standards.
Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
Operate guest services technology and systems in line with company standards.
Support the management of departmental budgets and operating costs, helping to control payroll in line with forecasted business levels.
What We're Looking For:
Previous supervisory or management experience, ideally within hospitality or a related customer-facing environment.
Strong leadership skills with a passion for training and team development.
Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
IT literate, with confidence using hotel management software and MS Office.
Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
Excellent communication and interpersonal skills.
Why Join Seaton House?
Be Part of something new: Shape the service culture of a new 5-star hotel.
Work with the best: Be part of a team that collaborates with industry leaders like Roy Brett and the acclaimed Ondine restaurant.
Impact the community: Play a significant role in establishing Seaton House as a benchmark for luxury and service in St Andrews.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
Discounted stays for friends and family.
50% discount when dining in our restaurants and bars.
Free meals while on duty, keeping you well-fuelled.
Access to high-street discounts on a range of shops, experiences and more.
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
Fully funded apprenticeship programmes.
Internal development programmes, designed to support you as you grow within your role.
Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
