We are seeking a Quality Data & Systems Supervisor to work as part of our Quality Team in Lisburn.
The Quality Team in Decora are responsible for ensuring high quality products are received and produced according to the Company’s Quality Management System. Our Quality Data & Systems Supervisor would be responsible for analysing quality data, reviewing system and process effectiveness, and promoting continuous improvement initiatives to enhance performance, compliance, and customer satisfaction, all in line with ISO 9001 and our company objectives.
Hours of work: Day Shift (Monday to Friday)
Location: Lisburn, BT28 2FL
ABOUT US
Decora are a family owned company creating innovative window covering solutions for the window blind trade. At Decora we manufacture and distribute a wide range of blind types and components and provide wholesale and made to measure solutions.
With sites in Lisburn (NI), Birmingham (England) and Huddersfield (England) the Decora team is made up of around 800 employees. Together we achieved a turnover in 2025 of £103 million.
Decora are proud to be Investors in People and ISO accredited.
MAIN DUTIES AND RESPONSIBILITIES
- Collect, review and analyse quality performance data from customer complaints and returns.
- Identify trends, recurring defects, risks and improvement opportunities to initiate with other teams.
- Produce weekly/monthly quality reports, dashboards and KPI updates and monitor performance against agreed quality KPIs.
- Ensure quality data is accurate, complete, consistent and reported on time.
- Provide assistance and technical advice on product quality matters as required to support other operational teams within the business.
- Promote, champion and achieve a ‘getting it right first time’ approach.
- Promote, champion and drive time efficient methods of work and the use of AI with the Team.
- Overall responsibility for all aspects of the effective management and training & development.
- Putting forward any personal training needs that you identify and undertaking personal training and development as required.
- Allocate work, check accuracy and ensure deadlines are met.
- Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit.
- Along with the Quality Assurance Manager set measurable and realistic KPIs, work standards and expectations and monitor and communicate progress against same. Take corrective action where appropriate.
- Support the implementation of new or revised quality processes across the business.
- Help implement changes linked to new legislation, customer requirements, company policy or best practice.
- Provide guidance to operational teams on quality standards and compliance expectations.
- Support managers and supervisors with quality system queries.
- Assisting in the completion of internal quality audits/re-audits to ensure compliance with the company’s quality policy and procedures on all applicable sites together with assisting with preparation for the External Audit.
- General upkeep, and continuous improvement, of relevant quality standards and practices as determined by the Quality Policy and Management.
- Acquiring and retaining in-depth knowledge of company products, operating systems and procedures.
- Display a professional, confidential and co-operative approach at all times.
- Flexible to travel to other sites as and when required.
- Any other reasonable duties which may be required by management from time to time.
ESSENTIAL REQUIREMENTS
- At least 2 years’ recent supervisory experience within a manufacturing environment.
- Minimum 3 years' experience in a quality admin, quality compliance or quality control in a similar environment.
- Good understanding of quality processes, procedures and the importance of accurate record keeping.
- Strong organisational abilities.
- Good level of computer literacy, with a working knowledge of MS Excel.
- Excellent communication skills, can communicate effectively in English both verbal and written.
- Ability to work on own initiative and make sound decisions within role responsibilities.
- Ability to support, guide or supervise others in a professional and constructive manner.
- Be able to display a professional, confidential and co-operative approach at all times.
- High level of accuracy with excellent attention to detail.
- Quality systems/ISO awareness.· Supervisory or team leadership capability.
DESIRABLE REQUIREMENTS
- Relevant and proven experience of handling and resolving customer queries
- Basic Navision and BlinData experience
WHAT WE OFFER
- Enhanced annual leave with additional for long service
- Business Performance Bonus Scheme
- Long service awards
- Paid medical appointment allowance
- Health Shield benefit upon 6 months service
- Discount on company products- up to 50% upon 6 months service
- Vitality leisure corporate discount
- Employee referral scheme
- Life assurance upon 1 years service
- Employee recognition schemes
- On-site parking
TO APPLY
Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the 'Apply Now' button below.
Closing date: Friday, 4th September
*Applicants should be able to provide proof that they have a right to work in the UK.
Decora are an equal opportunities employer and are committed to supporting an inclusive workplace. Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.
Recruitment agencies please note: Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.
Job Types: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Application question(s):
- Do you have 2 year's experience in supervisory role within manufacturing?
- Do you have 3 year's experience in a quality focused role?
Work authorisation:
- United Kingdom (required)
Work Location: In person
