Analyst, enterprise service desk Work, Jobs in Ashford (with Salaries)

Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Graduate Insurance Pricing Analyst
Saga —Folkestone
- £30,000 a year
- Hybrid work
- Maths
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
8d
Associate QC Analyst
Sekisui Diagnostics —Maidstone
- Analysis skills
- Quality control
Quick apply
8d
Microbiology Analyst
Genuit Group —Sittingbourne
- Full-time
- Laboratory experience
- Quality control
- Organisational skills
13d
Chemistry Analyst
Genuit Group —Sittingbourne
- Full-time
- Microsoft Word
- Computer literacy
- Laboratory experience
10d
QA Analyst
BI AH UK Ltd —Ash
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Communication skills
Service Charge Analyst
hireful —Chatham
- £40,680 a year
- Hybrid work
- Analysis skills
- Accounting
- Free parking
Quick apply
CCTV Analyst
McAllister —Battle
- Overtime
- Rehabilitation centre
- In-person
- Communication skills
Quick apply
Administrator
General Dynamics Mission Systems - United Kingdom —Hastings
- £25,560 - £31,950 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
FP&A Analyst
Watchfinder —West Malling
- Full-time
- Bachelor's degree
- Accounting
Senior Operations FP&A Analyst
Watchfinder —West Malling
- Full-time
- Accounting
- Analytics
- Employee discount
IT Support Analyst
South East Water —Snodland
- From £29,064 a year
- Full-time
- Hybrid work
- Google Suite
- Windows
- Continuous improvement
- Annual leave
6d
Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant
Bradley Environment —Maidstone
- £32,000 - £45,000 a year
- Overtime
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
3d
Data & Business Insights Analyst
Dovetail Games Ltd —Chatham
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Quick apply
13d
Materials Planning Analyst
TE Connectivity —Hastings
- Travel
- Organisational skills
- No travel
SCADA Systems Analyst
South East Water —Snodland
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Programmable logic controllers
- Annual leave
Bureau Data Analyst Lead
Commercial Services Group —West Malling
- £32,126.17 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Chargebacks and Pricing Analyst
Henry Schein Dental (UK) —Gillingham
- Full-time
- English
- Analysis skills
- Bachelor's degree
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Part Time Qualified Laboratory Analyst - Maidstone
Vadella —Maidstone
- £14.00 - £14.49 an hour
- Monday to Friday
- Microsoft Word
- Laboratory experience
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Analyst, Enterprise Service Desk

ABACUS -
Sittingbourne

Quick apply

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
User account provisioning
Ticket management
User account management
Computer hardware
Technical support incident logging
Mac OS
IP networking
Customer support
VMWare
Communication skills
vSphere
Intune
Help desk

Full job description

Job Summary

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.

Responsibilities (including but not limited to the following as required):

Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
Effectively communicate with both clients and peers ensuring timely responses.
Record all work activities in a timesheet in our ticketing system (ConnectWise).
Must be able to multi-task client issues when applicable.
Document technical issues and take ownership of escalating issues to the appropriate SME team.
Must be amenable to occasional travel.
Must meet the minimum standard for personal key performance indicators.
Must contribute to the overall success of team mandated goals and key performance indicators.
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Proficiencies:

Incredible sense of pride and passion for what you do and a desire to help your teammates.
Must be neat, organised, energetic, and show initiative.
Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
Experience with advanced hardware troubleshooting and the installation of core Networking equipment.

Technical Skills:

Create/Manage Active Directory accounts, groups & permissions.
Duo Security and other two factor authentication applications.
Microsoft 365.
Microsoft Entra/Azure Active Directory/Intune.
Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
Understanding of Networking fundamentals.
VMware vSphere administration.
Install, configure & manage print queues.
Troubleshoot DNS, DHCP and TCP/IP issues.
Experience administering Windows 10/11 and Server 2012 and above.
Experience administering Windows Server 2012 and above.

Nice to Haves:

Ability to learn new technologies and systems quickly.
Experience managing or working in a multi-tenant environment.
Experience working in Financial services and/or MSP space.
Microsoft certified.
Ability to work through issues methodically.
Basic experience with policy management (Group Policy & Intune).
Experience in support Mac OS X devices.

Qualifications:

Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
Relevant professional qualifications a plus
Great attitude, team player always willing to pitch in and take on new tasks
Proactive/flexible nature

What you can Expect:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance

You'll love this job if:

You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
You are PASSIONATE: about your work and support the people at this company.

Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won't accept your CV introductions or grant any candidate ownership to any introductions that you make.

Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

analyst, enterprise service desk jobs in ashford

Analyst, Enterprise Service Desk

Graduate Insurance Pricing Analyst

Associate QC Analyst

Microbiology Analyst

Chemistry Analyst

QA Analyst

Service Charge Analyst

CCTV Analyst

Administrator

FP&A Analyst

Senior Operations FP&A Analyst

IT Support Analyst

Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant

Data & Business Insights Analyst

Materials Planning Analyst

SCADA Systems Analyst

Bureau Data Analyst Lead

Chargebacks and Pricing Analyst

HR Systems Analyst

Part Time Qualified Laboratory Analyst - Maidstone

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