Desk manager Work, Jobs in Avonmouth, Bst (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
10d
Hire Desk Manager
King Lifting —Avonmouth
- Monday to Friday
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Venue & Operations Manager
Boyce Group —Newport
- £40,000 - £50,000 a year
- Weekend availability
- Hospitality
- Social media management
- Bakery
- Free parking
- Employee assistance programme
Quick apply
23h
IT Service Desk Analyst
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexitime
10d
Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
Hire Desk Controller
MGF —Avonmouth
- £28,000 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Referral programme
Quick apply
Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
Service Desk Analyst (Entry level)
Bristol NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
7d
Strategy Project Manager
Pax8 Global —Bristol
- £50,000 - £62,000 a year
- Full-time
Depot Manager
Carrier —Lydney
- £34,500 - £69,500 a year
- Full-time
- Leadership
- Communication skills
Innovation Manager
Science Creates —Bristol
- £35,000 - £40,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Project management
- Free parking
- Annual leave
2d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
8d
Construction Coordinator
Millard’s studio limited —Bristol
- £40,000 - £47,000 a year
- Hybrid work
- Driving
- Organisational skills
- IT
Quick apply
Geo-Environmental Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
Health Innovation West of England Project Manager (Academy)
Royal United Hospitals Bath NHS Foundation Trust —Bristol
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
2d
Assistant Meeting and Events Operations Manager
Hotel Du Vin —Bristol
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d

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desk manager jobs near avonmouth, bst

Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

desk manager jobs in avonmouth, bst

Service Desk Manager

Service Desk Manager

Hire Desk Manager

Venue & Operations Manager

IT Service Desk Analyst

Front Line Support Consultant

Problem Manager

Guest Services Manager

Hire Desk Controller

Service Operations Coordinator

SME - Desk Side Services

Service Desk Analyst (Entry level)

Strategy Project Manager

Depot Manager

Innovation Manager

Lead Service Desk Analyst

Construction Coordinator

Geo-Environmental Consultant

Health Innovation West of England Project Manager (Academy)

Assistant Meeting and Events Operations Manager

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