Customer operations Work, Jobs in Banbridge, Dow (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Operations Analyst - Elevate Programme - Belfast - starting 10th August 2026
Vantage Point —Belfast
- Hybrid work
- Continuous improvement
- Mentoring
- Organisational skills
- Paid training
Operations Support
Randox Laboratories —Crumlin
- £28,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Director of Business Services
Surya Manggala Sejahtera Business Services Ltd —Belfast
- £7,171 - £8,000 a month
- Full-time
- Microsoft Office
- Contracts
- In-person
Quick apply
14d
Field Sales Executive
City Express —Newry
- £27,000 - £32,000 a year
- Part-time
- Social media management
- No experience needed
- Travel
Quick apply
4d
Operations Support Manager
Mitie —Belfast
- £15 an hour
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
10d
Business Development, Sales & Marketing
Teamwear Ireland Ltd —Belfast
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
3d
Airport Operations Assistant ( Aviation / Security / Customer Service / Safety
Mitie —Belfast
- £13.22 - £13.78 an hour
- Full-time
- IT
- Communication skills
Prime Services Operations Analyst (Intermediate Level)
Citi —Belfast
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Mentoring
- Employee assistance programme
- Employee discount
2d
Services Operations Program Manager
Ciena —Belfast
- Full-time
- PMP
- Engineering
- ERP systems
Consultant - Senior Consultant, Service Design, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills

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customer operations jobs near banbridge, dow

Customer Operations Manager

Maurer & Sons Ltd.
Armagh

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Job details

Permanent | Full-time
£3,300 - £4,600 a month
3 days ago

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer operations jobs in banbridge, dow

Customer Operations Manager

Customer Operations Analyst - Elevate Programme - Belfast - starting 10th August 2026

Operations Support

Director of Business Services

Field Sales Executive

Operations Support Manager

Business Development, Sales & Marketing

Airport Operations Assistant ( Aviation / Security / Customer Service / Safety

Prime Services Operations Analyst (Intermediate Level)

Services Operations Program Manager

Consultant - Senior Consultant, Service Design, Deloitte Digital

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