Debt recovery controller Work, Jobs in Barnoldswick, Lan (with Salaries)

Debt Recovery Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
11d
Legal Recoveries Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
3d

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Debt Recovery Controller
JLA —Ripponden
Negotiates with customers, when applicable, in order to protect company’s best interests. Contacts customers by phone according to priority list.
Up to £30,000 a year
Quick apply
11d
Credit Management Adviser
Skipton Building Society —Skipton
Handling both inbound and outbound calls with a wide range of customers who may be struggling to make payments, and identifying customers with vulnerabilities…
£30,000 - £33,400 a year
2d

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Debt Recovery Controller

JLA -
Ripponden

Quick apply

Job details

Full-time
Up to £30,000 a year
11 days ago

Qualifications

CRM software
Microsoft Excel
Customer service
Analysis skills
Supervising experience
Organisational skills
Contracts
Root cause analysis
Negotiation
Time management

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.

Managing overdue accounts internally to safeguard cash flow. Specialists are responsible for the end-to-end recovery lifecycle, including pre-action communication, negotiating payment plans, and preparing contract and statements

Key tasks

Reconciliations of Accounts
Will initiate customer contact.
Will coordinate with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables.
Will utilize industry best practices to conduct root cause analysis in order to identify underlying issue(s).
Contacts customers by phone according to priority list
Updates software program with accurate and detailed information regarding collections status.
Follows established processes to ensure customers comply with contractual payment terms.
Negotiates with customers, when applicable, in order to protect company’s best interests.
Escalate collections issues to Management/Sales in a timely manner when necessary.
Meets individual monthly cash collections targets.
Meets individual monthly aged debt targets.
Meets individual daily average call targets.
Adheres to the appropriate company collection plan as outlined by management.
Identifies and recommends system enhancements, process changes to improve collection effectiveness.
Directs customers to appropriate systems to pull invoice copies and supporting documentation
Other duties and responsibilities as assigned.
Proof of Debt Prep for Liquidated Customers

Key Performance Indicators (KPIs)

Cash collected versus target.
Reduction in aged debt.
Promise-to-pay conversion rate.
Compliance and complaint levels.

Knowledge and Skills

Previous experience in debt collection or credit control.
Experience leading or supervising a collections team.
Strong negotiation and conflict resolution skills.
Excellent communication and customer service abilities.
Analytical skills with experience using collection or CRM systems.
Proficient in Microsoft Excel and reporting tools.
Strong organizational and time management skills.
Contract Handling

Personal qualities

Results-driven and commercially aware.
Professional and ethical.
Resilient under pressure.
Strong decision-making and problem-solving skills.
Able to motivate and develop others.
High attention to detail and accuracy.

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

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debt recovery controller jobs in barnoldswick, lan

Debt Recovery Controller

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