Senior desktop support Work, Jobs in Basildon, Eng (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —Basildon
- Customer service
- English
- Linux
Senior TechOps Generalist
Octopus Energy Group —London
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Quick apply
2d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
E-commerce UX & UI Lead / Senior WooCommerce Developer
Photonic Universe —Orpington
- Up to £75,000 a year
- Full-time
- ERP systems
- Business development
- JavaScript
Quick apply
10d
Senior Solutions Specialist
Ravensbourne University London —London
- £41,558 - £45,940 a year
- Full-time
- Hybrid work
- IT
- Employee assistance programme
7d
IT Second Line Engineer FTC 2 Years
Kent Fire and Rescue Service —Maidstone
- £37,478 - £42,104 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
9d
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
- Gym membership
Quick apply
2d
Senior Consultant, Professional Services
iManage —London
- Full-time
- SQL
- Bachelor's degree
- Scripting
- Annual leave
- Flexible schedule
Quick apply
Track Lead - MDM Intune
HCLTech —London
- £24,420 - £50,000 a year
- Full-time
- Azure
- Bachelor's degree
- In-person
Quick apply
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- In-person
- Work from home
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Windows
- Microsoft Office
1d
Graduate Desktop UI Developer
Acturis —London
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Software development
Quick apply
Senior Accessibility Tester
Atos —London
- JavaScript
- Communication skills
- HTML
- Annual leave
AI Automation Developer
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
12d
Head of Digital
1st Formations —London
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- APIs
14d

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Sr Administrator (Support & Operations)

HCLTech -
Basildon

Apply Now

Job details

Qualifications

Desktop support
Customer service
English
IT support
Mac OS
Linux
Root cause analysis
Communication skills

Full job description

Basildon District, England
Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. • Provide walk-up and deskside support within the designated coverage area. • Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. • Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. • Manage customer queues and maintain accurate support documentation. • Identify and escalate issues proactively to the Tech Lounge Lead. • Contribute ideas to prevent recurring incidents and improve overall employee productivity. • Promote a culture of continuous learning and knowledge sharing. • Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skill Requirements

Fluency in English (spoken and written) is mandatory. • Proven experience in a Desktop Support Engineer or similar IT support role. • Hands-on expertise with Windows, Linux, and macOS. • Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. • Excellent problem-solving and communication skills. • Customer-focused mindset with the ability to multitask effectively.

Other Requirements

Respond to user inquiries related to hardware, software, and networking. • Set up and configure equipment, including operating systems and applications. • Perform remote and on-site troubleshooting. • Maintain detailed records of technical issues and resolutions. • Apply software updates and security patches. • Provide clear, user-friendly instructions and support.

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senior desktop support jobs in basildon, eng

Sr Administrator (Support & Operations)

Senior TechOps Generalist

3rd Line IT Support

IT Coordinator/ Helpdesk Technician

Junior IT Support Engineer – MSP Helpdesk - Full Time

E-commerce UX & UI Lead / Senior WooCommerce Developer

Senior Solutions Specialist

IT Second Line Engineer FTC 2 Years

Junior IT Analyst Support Specialist (London, UK)

Workshop Manager - Basildon

Senior IT Service Desk Analyst

1st Line IT Support

Senior Consultant, Professional Services

Track Lead - MDM Intune

Support Engineer

IT Support Analyst

Graduate Desktop UI Developer

Senior Accessibility Tester

AI Automation Developer

Head of Digital

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