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Customer Service – Commercial and Export Co-Ordinator
Location: Cheltenham, Gloucestershire
The Role
We are looking for a highly organised and customer-focused Customer Service - Commercial and Export Co-Ordinator to join our UK Supply Customer Service team in Cheltenham.
This is a varied role that combines customer service, export administration and order management responsibilities. You will play a key part in ensuring customer orders are processed accurately and shipped globally in compliance with export regulations and company procedures. Working closely with internal departments, freight forwarders and international operating companies, you will help deliver an outstanding customer experience from order receipt through to shipment.
Key Responsibilities
Process customer orders and provide support throughout the order-to-shipment cycle.
Prepare and process export and shipping documentation, including commercial invoices, despatch notes and customs paperwork.
Ensure all export activities comply with current legislation, customs requirements and HMRC regulations.
Liaise with freight forwarders, operating companies and internal stakeholders to coordinate shipments.
Support the export of goods to international markets and manage specialist shipping requirements.
Respond to customer and internal queries relating to orders, shipments and compliance matters.
Monitor open orders, prioritise urgent requirements and proactively expedite deliveries where required.
Maintain accurate shipment records and compliance documentation.
Assist with Intrastat, VAT and export reporting activities.
Identify opportunities to improve processes, efficiencies and customer service outcomes.
Communicate supply, product and shipment updates effectively to relevant stakeholders.
Obtain freight quotations and support cost-effective export solutions where appropriate.
Your Skills
We're looking for someone who can work effectively in a fast-paced environment and deliver consistently high standards of customer service.
You will ideally have:
Experience in a customer service, export administration or logistics environment.
Knowledge of export procedures, documentation and international shipping processes.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
The ability to manage multiple priorities and adapt to changing business demands.
A proactive, positive and collaborative approach.
Strong organisational and problem-solving skills.
Confidence working independently and as part of a team.
Good working knowledge of Microsoft Office, including Excel.
Understanding of Incoterms, trade terms and export compliance requirements would be advantageous.
GCSEs (or equivalent) in English and Maths.
What You'll Bring
You will be a motivated and dependable individual with a "can do" attitude, excellent customer service skills and the ability to build effective relationships across the business. You'll enjoy working in a fast-moving environment, taking ownership of your workload and ensuring customers receive a professional and efficient service at all times.
The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.
Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
