Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
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25 days holiday + bank holidays
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Option to purchase additional leave - 5 extra days
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Pension scheme matched up to 10%
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Company performance related annual bonus - Up to 5%
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Life assurance policy on joining us, 4 x salary
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Wellbeing programme
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Colleague discounts including family discounts on cruises, holidays and insurance
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Range of reductions and offers from leading retailers, travel groups and entertainment companies
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Enhanced maternity and paternity leave
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Grandparents leave
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Income protection
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Access to Saga Academy, our bespoke learning platform
Job Introduction
Transport Operations Coordinator
Salary £28,600
Crawley
6-month FTC with potential for extension
38.5 hours per week - 12-hour shift pattern, 4 days on, 4 days off *
Occasional after-hours on-call duties required, with overtime incentives
We are looking for an organised and adaptable Transport Operations Coordinator to join our Transport Team. We have approximately 100 fleet vehicles and around 150 Chauffeur Drivers, nationwide, within our operation, taking our customers to and from their home to their port or airport destination. This is an exciting opportunity for someone with experience in a fast-paced operational environment who is ready to make an immediate impact. While experience in transport would be beneficial, it is not essential. We are looking for someone who understands the importance of pace, accuracy, and quick decision-making, whether from a control room, call centre, dispatch, customer operations, or another live service environment.
Joining during a particularly busy operational period, you will support our Planning, Delivery, and Support functions by coordinating daily activities, managing changing priorities, and ensuring requirements are delivered efficiently. You will need to be comfortable working in an environment where situations can change quickly, using your judgement to prioritise tasks, resolve issues, and maintain accuracy while balancing multiple demands.
Working closely with internal teams, customers, drivers, and third-party suppliers, you will combine strong organisational skills with excellent communication and people skills to provide a high level of service. You will be comfortable following processes, learning new systems, and managing accurate information, while bringing the flexibility and adaptability needed to support a 24/7 operation where priorities can change quickly.
Due to the nature of the role and because the operational team operates 24/7 from our offices, occasional flexible shift patterns will be a requirement. Candidates will need to be within a commutable distance of Crawley; there may be the odd occasion to work from home, but the majority of shifts will be from our office base.
Main Responsibilities
- Maintain and administer master route planning data, ensuring all systems and databases are accurate and up to date to support effective journey delivery.
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Support Transport Planners and the Team Leader in producing cost-effective and efficient journey plans in line with business rules and service standards.
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Manage operational changes and queries (including amendments, cancellations and customer requirements), ensuring routing efficiency and driver compliance are maintained.
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Monitor flights, traffic and weather conditions, adapting transport plans in real time to accommodate last-minute changes and ensure smooth driver coordination.
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Communicate effectively with customers, drivers, colleagues and third-party suppliers, providing clear information on pick-ups, mobility, luggage and journey arrangements.
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Produce and maintain journey documentation and reporting, including customer pick-up times, overall mileages and data required for internal budget tracking.
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Handle inbound and outbound calls, resolving customer and supplier queries with a strong focus on delivering exceptional service.
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Work collaboratively across the wider transport operation, meeting daily, weekly and monthly deadlines while maintaining clear and cohesive communication across teams.
The Ideal Candidate
We are seeking an adaptable operations professional who thrives in a fast-paced environment and can support the team from day one. Whether your experience is in transport, logistics, dispatch, customer operations, control room, or a similar field, you bring composure under pressure and quickly adjust to changing priorities. You’ll demonstrate:
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Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities effectively.
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The confidence and experience to make decisions quickly and accurately within a time-sensitive operational environment.
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Excellent written and verbal communication skills, with a professional telephone manner and the ability to communicate effectively with a range of stakeholders.
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Good working knowledge of Microsoft Office packages, particularly Excel, with confidence handling data and operational reporting.
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The ability to work independently while also contributing positively as part of a wider team.
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A proactive and adaptable approach, with the ability to respond positively to change and operational challenges.
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A genuine commitment to delivering excellent customer service and maintaining high operational standards.
Desirable (but not essential):
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Previous experience in transport planning, fleet coordination, passenger transport, or a similar operational role.
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Strong geographical knowledge of the UK road network and postcode areas.
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Experience working with transport management systems or journey planning software.
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Experience working within a 24/7 operational environment.
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
About The Company
Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.
We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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