Helpdesk Work, Jobs in Biggleswade, Bdf (with Salaries)

Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
18h
IT Support Technician
Hayward Tyler Ltd —Luton
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
11d
Junior Functional Analyst
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- University
- Continuous improvement
- No degree
18h
IT Desktop Support
Axiom Technologies —Histon
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
16h
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
4d
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Facilities Business Support Coordinator
Red Bull Technology Group —Milton Keynes
- Full-time
- Microsoft Excel
- Microsoft Office
- Data entry
- Employee discount
13d
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
14d
Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
6d
First Line IT Support Engineer
GT Stewart Limited —St Albans
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
5d
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Travel
- Organisational skills
Mobile Engineering Supervisor
BAM Construction —Bedford
- Management
- Customer service
- Computer literacy
3d
Facilities Manager (Milton Keynes)
EDDISONS —Milton Keynes
- Full-time
- Microsoft Word
- Communication skills
6d
Performance Manager
CBRE —Hatfield
- Full-time
- Engineering
- Microsoft Office
- University
3d

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Customer Support Administrator

University of Cambridge -
Cambridge

Apply Now

Job details

Permanent | Part-time
£31,236 - £35,608 a year
18 hours ago

Qualifications

Microsoft Word
Stakeholder liaison
Administrative support experience
Process improvement
Internal department liaison
Microsoft Office Suite
Administrative experience
Telecommunication
Customer support
Communication skills
Help desk

Full job description

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
Liaise directly with University staff from all departments and colleges over order & billing enquiries.
As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
Review, develop and maintain office processes and procedures to provide efficiencies where possible.

This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

Experience of working in an administrative role.
Experience of working in a customer service role.
Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
Excellent organisation skills, accuracy and attention to detail.
Excellent verbal, written and interpersonal communication skills.
Proven ability to develop and maintain your own knowledge in your field.
Proven experience of managing orders, invoicing & billing queries.
Experience of working in an IT department would be desirable.
Experience of dealing with corporate mobile phone contracts would be desirable.
Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

If you would like more information about this role, informal enquiries can be directed by email to [email protected].

Please quote reference VC50700 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online

Apply Now

Refine Your Search

helpdesk jobs in biggleswade, bdf

Customer Support Administrator

IT Support Technician

Junior Functional Analyst

IT Desktop Support

IT Technical Support Analyst

Technical Helpdesk

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

IT Engineer

Helpdesk Agent (Full Time Office Working inc weekends)

Facilities Business Support Coordinator

IT Operations Manager

Silent Sentinel Support

First Line IT Support Engineer

Applications Engineer.

Mobile Engineering Supervisor

Facilities Manager (Milton Keynes)

Performance Manager

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