Quality and procurement Work, Jobs in Bilston, Wmd (with Salaries)

Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
10d
Operations Assistant
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Site Supply Chain Manager
Moog Inc. —Wolverhampton
- Full-time
- Management
- Bachelor's degree
- Travel
- Free parking
- Annual leave
Business Development Manager – Modular Support Systems
Atkore —West Bromwich
- Sales
- Salesforce
- Engineering
- Free parking
- Annual leave
Quick apply
Administration Manager
Dingli Machinery UK Limited —West Bromwich
- £35,000 - £40,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- In-person
Quick apply
8d
ICS Clerical Team Leader
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
3d
Packhouse Production Planner
Dearnsdale Fruit —Stafford
- Up to £38,000 a year
- Weekend availability
- Microsoft Excel
- ERP systems
- In-person
Quick apply
Supplier Quality & Compliance Support
Collins Aerospace —Birmingham
- Full-time
- Microsoft Office
- Mentoring
- In-person
- Free parking
- Annual leave
13d
Marketing and Communications Executive
WMGC —Birmingham
- £34,000 a year
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Marketing
11d
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
13d
Laboratory Operations Manager
Eurofins UK Food Testing —Wolverhampton
- Full-time
- Microsoft Excel
- Business
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Supplier Performance Manager
Safran —Wolverhampton
- Full-time
- Leadership
- Communication skills
Junior Buyer
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Hospital Procurement Support Specialist
AniCura Group —Solihull
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Communication skills
Student Induction and Community Officer - 12 month maternity cover contract
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
11d
Office Administrator - Supplies
BCS Group —Walsall
- 8 hour shift
- Computer literacy
- Warehouse experience
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Administration Manager
Zhejiang Dingli Machinery Co.,ltd —West Bromwich
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
Quick apply
8d
Associate - Public Sector Contracts and Procurement
TLT —Birmingham
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
Clerical officer
Walsall Healthcare NHS Trust —Willenhall North
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- IT
- Communication skills
15h
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
5d

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quality and procurement jobs near bilston, wmd

Customer Services Operations Manager

Walsall Housing Group -
Walsall

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Job details

Permanent | Full-time
£59,331 - £62,356 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Programme management
Financial management
Communication skills
Negotiation

Full job description

Job Introduction

Customer Services Operations Manager

Salary: £59,331 - £62,356 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Permanent, Full Time, 37 hours per week

Closing Date: 31st July 2026

Interview Date: To be confirmed

Lead the future of customer service at whg!

At whg, we’re committed to delivering outstanding experiences for our customers.

We’re looking for an experienced and inspirational Customer Services Operations Manager to lead our customer services operation, champion service excellence, and drive continuous improvement across every customer interaction.

This is an exciting opportunity for a strategic and operational leader who thrives on using data, technology and people development to transform customer services and deliver meaningful outcomes.

As our Customer Services Operations Manager, you’ll be responsible for leading our multi-channel customer contact operation, ensuring customers receive a high-quality, efficient and seamless service regardless of how they choose to contact us.

Main job responsibilities:

Lead, motivate and develop our Customer Services management team, creating a high-performing and engaged culture.
Drive customer satisfaction by improving first contact resolution and reducing avoidable customer contact.
Use customer insight, performance data and analytics to identify trends and deliver service improvements.
Lead our Customer Resolution Team, ensuring customer concerns are resolved quickly and effectively.
Oversee Customer Care Liaison for new build defects, working closely with Development colleagues to improve outcomes.
Build strong partnerships with our Home Maintenance Service (HMS), Business Excellence, IT and wider business teams.
Champion digital services and support the development of customer-focused, technology-enabled ways of working.
Ensure robust business continuity planning for customer services.
Play a key role in the procurement and implementation of new customer service technologies, acting as a subject matter expert for our 8x8 omnichannel platform.
Deliver operational excellence by monitoring KPIs, driving performance and embedding a culture of continuous improvement.

We're looking for someone who has:

The ability to work under pressure, possess a can-do attitude towards work and possess good interpersonal skills.
A passion for Customer Services and driving service improvements along with transforming and growing the business.
A strong track record of leadership with an ability to get the very best out of people.
Demonstrable experience of successfully implementing change & efficiency programmes in the Customer Services arena
Significant experience of running a busy multi-channel customer contact centre.
Ability to work flexibly and collaboratively with managers from across the business
Strong influencing, advocacy and negotiation skills.
Excellent verbal and written communication skills.
An understanding of current best practice in the field of digital customer interactions.
Experience of financial management and programme management.
Experience of working successfully to deadlines and managing multiple priorities simultaneously.
Demonstrable experience of driving up performance, innovating and utilising new technology.
A Level 4 Certificate in Housing or be willing to work towards and hold CIH membership

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants.

Apply Now

Refine Your Search

quality and procurement jobs in bilston, wmd

Customer Services Operations Manager

Operations Assistant

Site Supply Chain Manager

Business Development Manager – Modular Support Systems

Administration Manager

ICS Clerical Team Leader

Packhouse Production Planner

Supplier Quality & Compliance Support

Marketing and Communications Executive

Head of Area

Laboratory Operations Manager

Supplier Performance Manager

Junior Buyer

Hospital Procurement Support Specialist

Student Induction and Community Officer - 12 month maternity cover contract

Office Administrator - Supplies

Administration Manager

Associate - Public Sector Contracts and Procurement

Clerical officer

ICT Support Engineer

I want to receive the latest job alerts for quality and procurement in bilston, wmd

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