1st line support Work, Jobs in Birch Vale, Dby (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
12d
2nd Line IT Service Desk Technician
Blue Box IT —Penistone
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Graduate Developer | Junior Software Developer
QuickSMS —Sheffield
- £32,000 a year
- Full-time
- Hybrid work
- Databases
- APIs
- Communication skills
- Bereavement leave
- Life insurance
Quick apply
9d
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Student Services Officer
Rayner Stephens High School —Dukinfield
- £26,403 - £27,694 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
Quick apply
HR Co-ordinator (Part Time)
REVIV —Manchester
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Recruiting
- Employee discount
Quick apply
9d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
Student Services Officer
Ashton Sixth Form College —Tameside
- £26,403 - £27,694 a year
- IT
- School
- Office experience
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
13d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
Quick apply
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
Faculty Employability and Placement Support Officer
University of Sheffield —Sheffield
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- University
- Recruiting
- School
- Annual leave
- Employee discount
5d
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
Support Technician
University of Sheffield —Sheffield
- £20,199 - £21,366 a year
- Part-time
- Hybrid work
- University
- Communication skills
- School
- Annual leave
- Employee discount
2d
Sports Centre Assistant
The Great Heights Academy Trust —Huddersfield
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
- Free parking
Quick apply
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
12d
Senior Anti-Financial Crime & Onboarding Analyst
LHV Bank —Manchester
- Hybrid work
- Internship
- Communication skills
- Banking
- Employee discount
Quick apply

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1st line support jobs near birch vale, dby

Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

1st line support jobs in birch vale, dby

Technical Support Advisor 2nd Line Telco

1st Line Support Analyst

2nd Line IT Service Desk Technician

Graduate Developer | Junior Software Developer

1st Line Support Engineer

Student Services Officer

HR Co-ordinator (Part Time)

1st-2nd Line IT Support Engineer

Student Services Officer

Complaints Officer

IT Support Technician

IT Support Analyst

3rd Line Support Engineer

CDD Analyst

Faculty Employability and Placement Support Officer

Compliance QA Analyst

Support Technician

Sports Centre Assistant

IT Field Engineer - Manchester

Senior Anti-Financial Crime & Onboarding Analyst

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