– engineering Work, Jobs in Birmingham, Eng (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Trainee Site Engineer - England & Wales
United Infrastructure —Birmingham
- Full-time
- Hybrid work
- Management
- Budgeting
- In-person
- Annual leave
- Life insurance
Quick apply
Electronics Engineer - Battery Circularity
EMR Group —Birmingham
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
Graduate Engineer
FEV UK Ltd. —Coventry
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
Facilities Manager (in Engineering)
Sigma Components Limited —Hinckley
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Graduate Civil Engineer
Dragados —Birmingham
- Full-time
- Microsoft Word
- Civil engineering
- Computer literacy
Quick apply
Graduate / Engineering Site-Based Plant Drawing Project– 6-Month Contract
Coventry & Solihull Waste Disposal Company —Coventry
- £20,000 - £25,000 a year
- Schematics
- CAD
- Engineering
Quick apply
3d
Graduate Site Engineer
Omexom UK —Birmingham
- AutoCAD
- Microsoft Excel
- Management
Apprentice Lift Engineer
Stannah —Birmingham
- From £17,678 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
10d
Baggage Maintenance Engineer
Birmingham Airport —Birmingham
- £57,673 a year
- Schematics
- Maintenance
- Continuous improvement
9d
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Vehicle Systems Engineer
Lightfoot —Nechells
- Full-time
- Writing skills
- Analysis skills
- Travel
Quick apply
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Materials Scientist
Morgan Advanced Materials —Stourport-on-Severn
- Full-time
- Doctoral degree
- Laboratory experience
- University
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Reliability Maintenance Engineering Technician , RME ENG2
Amazon UK Services Ltd. —Minworth
- Weekend availability
- Continuous improvement
- Flexible schedule
Graduate Site Engineer
VINCI Energies —Birmingham
- AutoCAD
- Microsoft Excel
- Management
2026 Graduate Civil Engineer – Birmingham
Tony Gee and Partners LLP —Birmingham
- Civil engineering
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

– engineering jobs in birmingham, eng

2nd Line Support Engineer- Permanent

Trainee Site Engineer - England & Wales

Electronics Engineer - Battery Circularity

Network Engineer Field Operative & Help Desk Support

Graduate Engineer

Facilities Manager (in Engineering)

Graduate Civil Engineer

Graduate / Engineering Site-Based Plant Drawing Project– 6-Month Contract

Graduate Site Engineer

Apprentice Lift Engineer

Baggage Maintenance Engineer

Apprenticeships at ASSA ABLOY UK

Vehicle Systems Engineer

Human Factors Consultant (All Levels)

Materials Scientist

Field Service Engineer

Reliability Maintenance Engineering Technician , RME ENG2

Graduate Site Engineer

2026 Graduate Civil Engineer – Birmingham

Network Engineer- Meraki

I want to receive the latest job alerts for – engineering in birmingham, eng

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