Housing and customer Work, Jobs in Birmingham, Eng (with Salaries)

Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
5d
Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
3d
Recruitment and Operations Administrator - Worklink - 107737 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
- Sick pay
5d
Data Protection Assistant
GreenSquareAccord —Birmingham
- £34,000 - £38,000 a year
- Analysis skills
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Liaison Officer
Mears Group —Birmingham
- Up to £32,000 a year
- Monday to Friday
- Maintenance
- Communication skills
- Annual leave
- Employee discount
6d
Office Assistant
Zaff housing ltd —Washwood Heath
- £24,420.00 - £47,163.41 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
13d
Property & Tenancy Officer (Supported Accommodation)
Providence First Housing —Birmingham
- From £26,436 a year
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
Quick apply
5d
Housing Officer
Trident Group —Birmingham
- £31,418.09 - £37,384.00 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
12d
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
Credit Control Officer
Reliance Social Housing CIC —Birmingham
- From £27,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Business
- Free parking
- Bereavement leave
Quick apply
3d
Housing Officer
GreenSquareAccord —Birmingham
- £33,400 - £41,800 a year
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Legal Administrator Birmingham
Bevan Brittan —Birmingham
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
Sales Development Representative
OneAdvanced —Birmingham
- Sales
- IT
- Employee assistance programme
- Bereavement leave
Former Tenant and Sundry Debt Officer
Midland Heart —Birmingham
- £31,730 a year
- Full-time
- Communication skills
- Tax experience
- Negotiation
7d
Registration Advisor
Redditch Borough Council —Redditch
- £29,540 - £32,061 a year
- Call to connect
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Tenant Liaison Officer
Liberty —Birmingham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —Birmingham
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Income & Financial Inclusion Officer
Trident Group —Birmingham
- £32,569.13 - £37,384.00 a year
- Full-time
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
3d
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Experience Associate

Citizen Housing Group -
Birmingham

Quick apply

Job details

Full-time
£30,080 a year
5 days ago

Benefits

Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

CRM software
Customer service
IT
Communication skills

Full job description

Customer Experience Associate

Salary: £30,080

Location: Birmingham/Hybrid – Birmingham Business Park, B37 7YN

Basis: Fixed Term Contract Opportunities available between 4 & 8 months

Work Pattern: 37 hours, varied shifts between the hours of 8am-6pm, Monday to Friday

We are brave, we are ambitious, we are honest, and we are Citizen!

Manager's quote:

Join Our Customer Experience Team and Make a Difference Every Day

Are you passionate about helping people and delivering exceptional service? Do you enjoy solving problems, building relationships, and making a positive impact? If so, we'd love to hear from you.

As a valued member of our Customer Experience Team, you'll play a key role in supporting our customers through phone, email, and webchat. You'll be the first point of contact for many of our customers, providing guidance, resolving queries, and ensuring every interaction is handled with care, professionalism, and empathy.

No two days are the same. You'll have the opportunity to make a real difference by helping customers find solutions and delivering an experience that leaves them feeling valued and supported.

We believe great people deserve great support. That's why we'll invest in your success from day one with comprehensive training, ongoing coaching, and the encouragement of a friendly and experienced team. Whether you're looking to build on your existing customer service experience or take the next step in your career, we'll provide the tools and opportunities to help you grow.

Our hybrid working approach combines the benefits of working from home with the collaboration and connection that comes from being with your colleagues, with a minimum of two days per week in the office. You'll be joining a positive, inclusive team culture where everyone's contribution is recognised and where teamwork, development, and customer satisfaction are at the heart of everything we do.

This role is offered on a fixed-term contract, making it a fantastic opportunity to gain valuable experience, develop new skills, and enhance your career in a customer-focused environment. You'll have the chance to make an impact from day one while working with a team that's committed to delivering outstanding customer experiences.

If you're a confident communicator who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent service, we'd love to hear from you.

Join our Customer Experience Team and discover a role where you can learn, grow, and make every customer interaction count.

As a Customer Experience Associate, we need you to have:

Previous customer service experience and a passion for helping people.
Fantastic communication skills – both verbal and written.
Ability to work to deadlines.
Ability to navigate and operate multiple in-house systems.
Positive can-do approach to achieve customer satisfaction.

We would be really excited if you have:

A background in social housing.
Experience with CRM systems.

What We Offer:

Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

Annual Leave: Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary: We offer a competitive compensation package.
Health and Wellness: Comprehensive health insurance and wellness programs.
Work-Life Balance: Flexible working hours and generous leave policies.
Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in customer experience.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: 5th August 2026

Interview date: 12th & 13th August 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Proud Corporate Member of WISH - The Network for Women Working in Social Housing
Citizen Housing is a Disability Confident Employer
Official Accredited Living Wage Employer

Quick apply

Refine Your Search

housing and customer jobs in birmingham, eng

Customer Experience Associate

Customer Services Team Leader (Contact Centre Based)

Recruitment and Operations Administrator - Worklink - 107737 - Grade 4

Data Protection Assistant

Customer Liaison Officer

Office Assistant

Customer Insight Officer - Complaints

Property & Tenancy Officer (Supported Accommodation)

Housing Officer

FM Help Desk Operative

Credit Control Officer

Housing Officer

Legal Administrator Birmingham

Sales Development Representative

Former Tenant and Sundry Debt Officer

Registration Advisor

Tenant Liaison Officer

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Income & Financial Inclusion Officer

Housing Manager

I want to receive the latest job alerts for housing and customer in birmingham, eng

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