Rent officer Work, Jobs in Birmingham, Eng (with Salaries)

Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
Rent Officer
Civic Recruitment Limited —Bromsgrove
- £25.17 an hour
- Full-time
- Travel
- Mentoring
- Communication skills
Quick apply
Housing Officer
YMCA Worcestershire —Redditch
- £28,620.80 a year
- Weekend availability
- Administrative experience
- Data entry
- Office experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Progression Officer - (Support Worker)
YMCA Heart of England —Aston
- £29,211 a year
- Full-time
- Preschool
- Communication skills
Quick apply
6d
Referrals And Admin Officer
Gateway2Housing & Services UK —Birmingham
- £26,000 - £27,000 a year
- Full-time
- Microsoft Word
- Databases
- Organisational skills
Quick apply
21h
Experienced Supported Housing Benefits & Administration Officer
Platinum Housing Care Ltd —Birmingham
- £25,420 - £29,000 a year
- Hybrid work
- English
- Administrative experience
- Mentoring
Quick apply
Operational Data Improvement Officer
Platform Housing Group —Birmingham
- Up to £34,845 a year
- Full-time
- Remote
- Travel
- Analytics
- Annual leave
Supported Housing Manager
The Housing Network —Coventry
- Up to £38,000 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
9d
Property Manager - West Midlands
County Rents —Coventry
- £26,500 - £27,000 a year
- Full-time
- Communication skills
Quick apply
Income Locality Manager (Strategic Performance)
Platform Housing Group —Birmingham
- Up to £52,743 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Housing Officer Days
Maninplace Estate Ltd —Telford
- £27,976 a year
- Full-time
- Microsoft Word
- Organisational skills
- Communication skills
- Annual leave
Facilities Manager
Coventry City Council —Coventry
- £26,142 - £38,138 a year
- Part-time
- Recruiting
- School
14d

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Income Collection Officer

Pinnacle Group -
Birmingham

Quick apply

Job details

£33,000 - £35,000 a year
12 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Client engagement
Stakeholder liaison
Microsoft Office Suite
Arrears management
Tenant engagement
Accounts Receivable Credit Control
Account escalation for debt management
Tenancy sustainment support
Rent arrears recovery in social housing
Signposting to community resources

Full job description

Job Introduction

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you.

This is a remote role with ad hoc attendance to local offices or schemes within Birmingham. Travel is required once a month to our Holborn, London office.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies
Take ownership of individual performance targets and contribute to the overall success of the income collection service
Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager
Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery
Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints
Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met

Key requirements:

Experience working in a housing and income collection setting
Background in credit control with practical knowledge of income recovery processes
Confident using housing management systems to monitor and manage accounts
Solid understanding of the legal framework for housing including Pre-Action Protocols
Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit
Proficient in MS Office applications including Word, Excel and Outlook

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

rent officer jobs in birmingham, eng

Income Collection Officer

Rent Officer

Housing Officer

Progression Officer - (Support Worker)

Referrals And Admin Officer

Experienced Supported Housing Benefits & Administration Officer

Operational Data Improvement Officer

Supported Housing Manager

Property Manager - West Midlands

Income Locality Manager (Strategic Performance)

Housing Officer Days

Facilities Manager

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