Helpdesk team Work, Jobs in Birmingham, Wmd (with Salaries)

Helpdesk & Switchboard Operative
Mitie —Dudley
- £12.71 an hour
- Hospital
- Communication skills
- Time management
5d
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
4d
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
5d
IT Support Technician
Keys Group —Halesowen
- £26,250 a year
- Monday to Friday
- SharePoint
- Communication skills
Quick apply
1d
Helpdesk Operative
Phosters —Kidderminster
- Full-time
- Communication skills
- Annual leave
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
- Computer literacy
- Continuous improvement
- Quality control
Quick apply
5d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
8d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
HSBC Global Services Limited —Kidderminster
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
1d
Helpdesk Operator
ISS Facility Services —Worcester
- £13.01 - £16.26 an hour
- Day shift
- Communication skills
People Services Advisor
Mitchells & Butlers - HR —Birmingham
- Full-time
- Bar
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Quick apply
3d
Service Delivery Agent
Mitie —Birmingham
- Organisational skills
- Communication skills
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
IT Support Engineer
wavenet —Shirley
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Helpdesk Operative
DHL Supply Chain —Stafford
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Annual leave
2d
Workplace Concierge
Mitie —Birmingham
- Microsoft Outlook
- Computer literacy
- First Aid Certification
9d

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Helpdesk & Switchboard Operative

Mitie -
Dudley

Apply Now

Job details

Permanent
£12.71 an hour
5 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Numeracy
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Time management

Full job description

Helpdesk & Switchboard Operative

Job Title: Helpdesk & Switchboard Operative
Rate of Pay: £12.71 Per Hour
Position Type: Permanent
Type of Employment: Part time
Hours: Zero hours per week
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ

We are looking for a Helpdesk & Switchboard Operator to join our team. This is an exciting opportunity to play a key role in supporting our customers, colleagues, and stakeholders by providing a professional, responsive, and efficient helpdesk and switchboard service.

As the first point of contact, you will be responsible for handling telephone calls, emails, and service requests while ensuring information is accurately recorded and actioned. You will help maintain smooth day-to-day operations by coordinating requests, monitoring performance, and delivering outstanding customer service.

In this role, you will:

Answer incoming telephone calls professionally and courteously.
Manage a busy switchboard and direct calls accurately.
Respond to helpdesk emails and customer enquiries.
Log service requests and incidents onto the helpdesk system.
Monitor outstanding tasks and ensure timely follow-up.
Escalate urgent issues in accordance with agreed procedures.
Support operational teams by providing accurate information.
Maintain accurate records and databases.
Monitor performance against Service Level Agreements (SLAs).
Communicate effectively with customers, colleagues, and contractors.
Help ensure compliance with Mitie policies, procedures, and standards.
Contribute to a positive and supportive team environment.

What are we looking for?

We're interested in people who can demonstrate:

Previous customer service experience.
Excellent verbal and written communication skills.
A professional and approachable manner.
Strong organisational and time-management skills.
Good attention to detail and accuracy.
Confidence using Microsoft Office applications.
The ability to prioritise workloads effectively.
A calm and resilient approach when working under pressure.
Strong literacy and numeracy skills.
The ability to maintain confidentiality and handle sensitive information appropriately.
A collaborative attitude and willingness to support others.
A commitment to delivering excellent service every day.

Apply Now

Refine Your Search

helpdesk team jobs in birmingham, wmd

Helpdesk & Switchboard Operative

IT Technical Support (1st Line)

Help Desk Operator

IT Support Technician

Helpdesk Operative

2nd Line Help/Service desk Engineer

Facilities Helpdesk Administrator

1st / 2nd Line IT Support Analyst

Helpdesk Team Leader

First Line IT Support Engineer

Customer Service Representative

Helpdesk Operator

People Services Advisor

Service Delivery Agent

Administrator

IT Support Engineer

Critical Incidents Co-Ordinator

Apprenticeships at ASSA ABLOY UK

Helpdesk Operative

Workplace Concierge

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