Logistics customer care manager Work, Jobs in Birmingham, Wmd (with Salaries)

Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Minworth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
12d
Operations Manager
Orange Connex Global UK Limited —Birmingham
- £36,000 - £42,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
Quick apply
12d
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Senior Manager - Supply Chain
KPMG —Birmingham
- Full-time
- Oracle
- Sales
- ERP systems
Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
14d
Operations Manager- SAT
Ocado Logistics —Tamworth
- Weekend availability
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
3d
Vehicle Ordering and Operations Assistant Manager
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
Warehouse Manager
JD.COM INTERNATIONAL UK LTD —Coventry
- Warehouse experience
- Leadership
Quick apply
Sourcing and Supply Chain Manager
Matcon Limited —Evesham
- Full-time
- Management
- Up to 50% travel
- Engineering
6d
Senior Engineering Operations Manager
Ocado Logistics —Tamworth
- Full-time
- Maintenance
- Continuous improvement
- Employee assistance programme
- Employee discount

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Area Manager, Customer Fulfillment
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This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. A day in the life.
Area Manager (Career Changer)
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You'll already have strong leadership skills, a 2:2 Degree in any discipline, a full UK driving licence and the right to work in the UK.
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Operations Manager - Customs & Brokerage

Carousel Logistics -
Birmingham

Apply Now

Job details

Up to £60,000 a year

Benefits

Free parking
Annual leave
Company events
Employee discount
On-site parking

Qualifications

Management
Supply chain
Logistics
Leadership
Communication skills

Full job description

Lead Customs Operations. Drive Excellence. Make an Impact.

At Carousel Logistics, we are specialists in time-critical logistics and supply chain solutions across Europe. We are looking for an experienced and driven Operations Manager – Customs & Brokerage to lead our UK customs and brokerage operations and play a pivotal role in delivering exceptional service to our customers.

This is an exciting opportunity for a proactive leader who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is passionate about driving operational excellence, developing people, and delivering outstanding customer experiences.

As our business operates 24/7, flexibility and adaptability are essential to success in this role.

The Opportunity

As our Operations Manager – Customs & Brokerage, you will take ownership of the day-to-day management of customs, brokerage, transit, and non-transport services across the UK.

You will lead operational performance, ensure regulatory compliance, drive continuous improvement initiatives, and build strong relationships with customers, partners, and internal stakeholders. This role offers the opportunity to influence strategic decisions while making a meaningful impact on the growth and success of the business.

Key Responsibilities

Operational Leadership

Lead the day-to-day delivery of customs, brokerage, transit, and non-transport services, ensuring operational excellence, efficiency, and compliance.

Leadership & People Management

Provide inspiring leadership, developing high-performing teams and fostering a culture of accountability, collaboration, and continuous improvement.

Customer & Stakeholder Management

Build trusted relationships with customers, partners, and internal stakeholders, delivering exceptional service and supporting new business implementations.

Compliance & Risk Management

Ensure full compliance with UK customs regulations, import/export requirements, and company policies while proactively managing operational risk.

Continuous Improvement & Innovation

Drive process optimisation, embrace automation and new technologies, and champion initiatives that improve productivity and service delivery.

Performance & Reporting

Monitor operational performance, analyse key metrics, and provide insights that support effective decision-making and business growth.

Travel & On-Site Support

Represent the business at customer meetings, audits, and operational reviews, with occasional travel within the UK and Europe.

What We're Looking For

Experience

A minimum of three years' experience in customs brokerage management
A background within freight forwarding, logistics, or supply chain operations
Experience leading teams within a fast-paced operational environment
Strong knowledge of:
- UK customs procedures
- Import and export regulations
- Transit processes
- Non-transport brokerage services

Skills

Strong leadership and people management capabilities
Excellent stakeholder engagement and communication skills
Commercial awareness and a customer-focused mindset
Strong problem-solving and decision-making abilities
Proficiency with customs software, TMS platforms, and operational systems
Highly organised with exceptional attention to detail

Qualifications

An industry-recognised qualification in logistics, customs, international trade, or a related discipline is desirable.

How Success Will Be Measured

Success in this role will be measured through:

✔ On-time release of customs files
✔ Productivity and operational efficiency
✔ Compliance performance and reduction of penalties and fines
✔ Accuracy and minimisation of post-entry amendments
✔ Team engagement and attendance performance

Why Join Carousel?

Salary & Benefits

Basic Salary of up to £60,000 per annum
Car Allowance of up to £6,000 per year
Hybrid Working options
24 days' annual leave plus bank holidays
Your birthday off
Health Cash Plan
Free onsite parking at our Birmingham Airport location
Company discounts and regular social events
A safe, modern, and well-organised working environment
Real opportunities for career development and progression

At Carousel, our values guide everything we do:

Ownership

We take responsibility, make decisions, and deliver results.

Learning

We continuously improve, share knowledge, and embrace opportunities to grow.

Caring

We support and respect our customers, colleagues, partners, and communities.

Ready to Lead the Future of Customs & Brokerage?

If you are an experienced customs professional looking for a leadership role where you can influence strategy, drive innovation, and make a genuine impact within a growing international business, we would love to hear from you.

Apply today and become part of a team that keeps Europe moving.

Apply Now

Refine Your Search

logistics customer care manager jobs in birmingham, wmd

Operations Manager - Customs & Brokerage

Area Manager, Customer Fulfillment

BCAL Operations Team Leader (Specialist Logistics)

Operations Manager

Area Customer Service & Logistics Director UK&I

Senior Manager - Supply Chain

Customer Service Team Leader

Operations Manager- SAT

Vehicle Ordering and Operations Assistant Manager

Warehouse Manager

Sourcing and Supply Chain Manager

Senior Engineering Operations Manager

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