Agent entry level Work, Jobs in Birmingham (with Salaries)

IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
HHSRS Scheduler (Maternity Cover)
Reliance Social Housing CIC —Birmingham
- From £26,000 a year
- Temporary
- Microsoft Office
- Data entry
- Communication skills
- Free parking
- Bereavement leave
Quick apply
2d
Call Agent - Band 2 Part Time
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,272 a year
- Part-time
- Word processing
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Trainee Estate Agent
Connells Group —Solihull
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
11d
Security Operations Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Conveyancing Roles - All Levels
Key Conveyancing —Leamington Spa
- From £25,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
Motor Hire Agent
Davies —Birmingham
- Full-time
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
1d

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Customer Service/Sales Assistant
Growth —Birmingham
Whether you’ve worked in retail, hospitality, customer service, sports, events, or have no experience at all — full product and sales coaching is provided from…
£490 - £650 a week
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8d
Administration / Reception Assistant
Learning into Employment Academy —Birmingham
Welcomes trainees by greeting and directing them; answering questions. Arranges training session by receiving and processing requests; notifying trainers;…
From £24,800 a year
Quick apply

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IT 1st Line Support Apprentice

QA Apprenticeships -
Solihull

Apply Now

Job details

Full-time
£16,640 a year

Benefits

Work from home

Qualifications

Microsoft Windows Server
TCP
GCSE
Firewall
DHCP
CompTIA Network+
Computer networking
DNS
Mac OS
TCP/IP
Cybersecurity

Full job description

About Leap IT:

We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.

Responsibilities:

Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to Second Line when necessary
Attend weekly helpdesk meeting

Required skills:

Windows Server inc. Hyper V, AD, DHCP, DNS
Strong PC experience Windows/OSX
Router/Switch/Firewall Configuration
Good hardware knowledge
Excellent IP and TCP/IP knowledge preferably to Network+/CompTIA
Excellent and patient telephone manner
Excellent troubleshooting technique

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week

Benefits:

33 days holiday (including bank holidays)
24/7 counselling support and financial advice helpline
Work from home – hybrid
Free fruit, coffee, tea and snacks
Company socials

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

agent entry level jobs in birmingham

IT 1st Line Support Apprentice

HHSRS Scheduler (Maternity Cover)

Call Agent - Band 2 Part Time

Trainee Estate Agent

Security Operations Analyst

Conveyancing Roles - All Levels

Motor Hire Agent

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