Admin Work, Jobs in Birmingham B45 (with Salaries)

Customer Service Assistant - Booking Office Part Time
WM Trains —Birmingham
- £26,320 - £30,721 a year
- Part-time
- Conflict management
- Communication skills
- Employee assistance programme
5h
Band 3 Receptionist/Administrator - Yewcroft CMHT
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Front desk
5d
Administrator
EQ Care —Birmingham
- £29,131 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
7d
Coordination Administrator
Worlifts Limited —Bromsgrove
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
5d
Recruitment Administrator
Insight Care Group Ltd —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- Databases
- Human resources
- Recruiting
- Health & wellbeing programme
- Work from home
Quick apply
13d
Post office Clerk
The Pink Jaipur —Birmingham
- £25,420.00 - £45,745.85 a year
- Part-time
- Google Suite
- Computer literacy
- Microsoft Office
- Free parking
- Employee discount
Quick apply
8d
Office Assistant
Zab Collection ltd —Birmingham
- £7,200 a year
- Part-time
- Microsoft Word
- Computer literacy
- Administrative experience
- Flexible schedule
Quick apply
Data Administrator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Administrative experience
Quick apply
9d
Administrator
Lordswood Medical Practice —Harborne
- From £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
- Free parking
Quick apply
GP Receptionist
Wychall lane surgery —Birmingham
- £12.71 an hour
- Part-time
- Computer literacy
- GP surgery experience
- Data entry
- Employee discount
Quick apply
2d
Clerical Officer
The Dudley Group NHS Foundation Trust —Brierley Hill
- £25,272 a year
- Part-time
- Conflict management
- Communication skills
1d
School Administrator/Receptionist
Ark Schools —Birmingham
- £25,583 - £28,598 a year
- Full-time
- Front desk
- Communication skills
- School
Receptionist/Administration
Shenley Green Surgery —Birmingham
- From £12.71 an hour
- Part-time
- GP surgery experience
- Front desk
- In-person
- Store discount
- Employee discount
Quick apply
2d
Medical and Administration Officer (term-time plus 2 weeks)
West House School —Birmingham
- £14.13 - £14.44 an hour
- Full-time
- Medication administration
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
8d
Office Administrator
Emerald Green Energy Ltd —Solihull
- £25,000 - £28,000 a year
- Full-time
- CRM software
- Computer literacy
- Administrative experience
Quick apply
7d
Information Governance Administrator
Tamworth Borough Council —Tamworth
- £26,403 - £28,598 a year
- Full-time
- Remote
- English
- Administrative experience
- Organisational skills
2d
Project Support Administrator (Part time)
Assystem —Birmingham
- £28,000 - £32,000 a year
- Microsoft Outlook
- Administrative experience
- Organisational skills
Admin Officer - Income and Billing
Solihull Metropolitan Borough Council —Solihull
- £24,796 - £29,540 a year
- Call to connect
- English
- Analysis skills
- Communication skills
- Employee discount
10d
Administrator
bk plus —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
13d
Administrative Assistant
Vanguard Supported Housing CIC —Birmingham
- From £12.71 an hour
- Full-time
- Administrative experience
- Data entry
- In-person
- Free parking
Quick apply
3h

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Customer Service Assistant - Booking Office Part Time

WM Trains
Birmingham

Apply Now

Job details

Permanent | Part-time
£26,320 - £30,721 a year
5 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel

Qualifications

Ticket sales
Conflict management
Customer support
Customer interaction
Communication skills

Full job description

Description

Your role is key in delivering great customer service to our passengers. Based at one of our stations, you will be the face of West Midlands Trains, helping to sell tickets to customers, deal with travel queries, support with passenger assists and ensure the station is clean, tidy and safe.

Hours are Fridays 15:00 - 19:00 and Saturdays 10:00 - 18:00.
Some training will be full time hours.

What does the job involve?

Shift patterns will include weekends, early starts and late finishes
Delivering excellent customer service through ticket sales, travel advice, and passenger assists, ensuring customers are supported throughout their journey to their destination.
Processing cash and card payments - using the ticket vending machines
Handling difficult situations in a calm, customer focussed manner
Making sure the station is safe - spotting and reporting any safety issues to the relevant team
Deliver great customer service to our customers

What skills and experience do I need to do the job?

Customer focussed – being presentable, approachable and proactive
Comfortable managing conflict and remaining calm in difficult situations
Great communication skills – able to flex your style to the audience
Having flexibility – both with your hours of work and approach to work
Using your initiative to solve problems and resolve issues
Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
For safety reasons, you need to be aged 18 or older

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

What is the salary and benefits that come with this role?

The full-time equivalent salary is £26,320 rising to £30,721 per annum upon successful completion of your initial probation period. Salary will be paid on a pro rata basis according to contracted hours.
A defined benefit pension from day 1 – one of the best in the UK.
Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
75% off all other train operating companies for you, your spouse/partner, and dependents.
8 Friends and Family Day passes to gift per annum on our network.
A 24/7 Virtual GP service for you and your household.
Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
Our cycle to work scheme with Evans Cycles.
A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

About WM Trains

London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.

West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.

On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.

We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.

Apply Now

Refine Your Search

admin jobs in birmingham b45

Customer Service Assistant - Booking Office Part Time

Band 3 Receptionist/Administrator - Yewcroft CMHT

Administrator

Coordination Administrator

Recruitment Administrator

Post office Clerk

Office Assistant

Data Administrator

Administrator

GP Receptionist

Clerical Officer

School Administrator/Receptionist

Receptionist/Administration

Medical and Administration Officer (term-time plus 2 weeks)

Office Administrator

Information Governance Administrator

Project Support Administrator (Part time)

Admin Officer - Income and Billing

Administrator

Administrative Assistant

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