Night Porter
Part Time-Full Time
The Role
We are currently looking for a full-time night porter who will work directly alongside the night auditor and night manager to ensure the highest levels of customer service throughout the night and resolve any issues in a quick and efficient manner.
In this role you will represent the Management during the night and provide support to the Front Office team.
Responsibilities
· Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
· Dealing with complaints, problem solving and any other issues that may arise.
· Provide a warm, welcoming front desk service and ensure all guests needs are catered for.
· Reconcile accounts including cash.
· Investigate and resolve out-of-balance accounts.
· Keep accurate financial records and ledgers.
· Perform a full site closedown ensuring the security of all areas
· Taking regular walks of the site and being pro-active in handling anti-social behaviour and complaints
· Operating the Courtyard Bar from 12am onwards when required
· Completing a full bar closedown after service
· Following procedures for stock control and wastage monitoring
· Preparing and delivering cold snacks from our new room service menu
· Ensuring all function rooms are clean and presentable for viewing at all times
· Setting up conferences, functions and events to an agreed standard
· Assisting with event turnarounds and functions when necessary
· Ensuring all public areas are presentable and tidy for the following morning
· Directing guests around the site and assisting with luggage
· Setting up room service breakfast and being able to help the restaurant team with breakfast setups and dinner closedowns as and when required
· Be able to stand in as duty manager when needed
· carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience
· Oversee hotel operations during the night shift to ensure guest satisfaction and safety.
· coordinate Front Office activities with other departments.
· Find an effective and immediate solution to any issues that arise during the night.
· Perform end of day for the hotel and banking tasks accurately and securely.
· Run the night audit and reporting procedures.
The Ideal candidate will:
- Have basic F&B experience which would be beneficial for the role but full training will be given.
- Holding a valid emergency First Aid certificate
- Full UK driving licence
- Be available 22:45 – 07:15 on any five nights per week, with night-worker experience.
In return we can offer
· Staff Uniform
· Being part of a friendly team of staff
· Meals on duty
· Complimentary use of the Leisure facilities and Gym
· Staff discount on Food and Beverage Purchased on-site
· Staff discount on the village shops
· Discounted overnight accommodation (after 6 months of employment
Health & Safety
- To ensure compliance with the Last Drop Village Hotel’s Health and Safety policies.
- Understand the importance of Fire Safety.
About us
- The Hotel has 135 bedrooms
- We have 1850 Leisure club members
- The Spa has 8 treatment rooms
- The hotel has a pub, teashop, gift shop as well as restaurant and bar.
- There are 500 spaces in our carparks
Job Types: Full-time, Part-time, Permanent
Pay: £13.11 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Experience:
- hotel reception: 1 year (preferred)
Work Location: In person
