Job Title: Property Management and Maintenance Manager
Salary: £37,000 – £38,000 per annum
Hours: 8.30am - 5.00pm
Job Type: Full Time, Permanent
Location: Burnley, BB12 7TY (In Person)
Department: Property Management / Maintenance
Portfolio: Residential property portfolio of 2,000+ properties
Reports To: Senior Management / Head of Property Management
Responsible For: Property Inspectors, Trade Staff, Contractors and Renovation Inspectors
Role Purpose
Sell UK Property is part of a wider Group of Companies specialising in property purchase, renovation, lettings, management and sales. With offices in Burnley and Middlesbrough, the business manages a residential portfolio of over 2,000 properties across both regions.
We are seeking an experienced, organised and technically capable Property Management and Maintenance Manager to oversee the effective management, maintenance and compliance of this large residential portfolio.
The successful candidate will ensure that properties are well maintained, legally compliant and managed to the required standard. They will be responsible for leading internal teams and external contractors, improving maintenance processes, controlling costs, maintaining accurate records and ensuring works are completed efficiently and within agreed service levels.
This role requires strong leadership, excellent knowledge of residential property maintenance, sound understanding of landlord obligations, health and safety requirements, HHSRS standards, damp and mould diagnosis, contractor management, CRM systems, reporting and audit trails.
Key Responsibilities
Property Management and Maintenance
Team Leadership and Line Management
Contractor and Trade Staff Management
Compliance, Health and Safety and Property Standards
Technical Competency and correct diagnosis of repairs/renovation work required
CRM, Systems and Data
Management Reporting, Documentation and Process Improvement
Essential Experience
The successful candidate must be able to demonstrate:
- Previous experience in residential property management and maintenance
- Experience managing a large residential property portfolio or high-volume maintenance environment
- Strong knowledge of landlord obligations, property management responsibilities and maintenance compliance
- Proven leadership and line management experience within property management, housing, maintenance or a related sector
- Experience managing property inspectors, trade staff, contractors or maintenance teams
- Experience controlling maintenance costs while maintaining legal, safety and property standards
- Strong understanding of residential health and safety obligations
- Knowledge of HHSRS property standards in the UK
- Experience dealing with damp, mould, condensation, leaks, disrepair and general property defects
- Experience producing reports, protocols, training materials, process documents and audit trails
- Strong communication skills with experience training, coaching or guiding a wider team
- Experience using CRM, property management or maintenance management systems
- Ability to analyse data and use findings to improve efficiency, service delivery and SLA performance
Essential Skills and Competencies
Leadership and Management
- Strong people management skills with the ability to lead, motivate and develop teams
- Confident decision-maker able to prioritise workloads across a large property portfolio
- Able to hold staff, contractors and suppliers accountable for performance, quality and service standards
Communication and Training
- Excellent written and verbal communication skills
- Strong report-writing ability and attention to detail
- Able to produce clear protocols, guidance documents, templates and training materials
- Confident explaining technical property issues clearly and professionally.
Systems, CRM and Data
- Excellent CRM and process management skills
- Able to improve performance through effective use of systems, workflows and reporting tools
- Strong data analysis skills with the ability to identify trends and improve efficiency
- Committed to accurate record keeping and clear audit trails
Commercial and Cost Control
- Able to monitor and control maintenance expenditure
- Confident reviewing quotes, challenging costs and ensuring value for money
- Strong understanding of balancing cost control with legal obligations, tenant safety and property condition requirements
Qualifications
Essential or Strongly Preferred
- Working towards or qualified with Level 3 ARLA / Propertymark qualification in Residential Property Management, or equivalent industry qualification
Person Specification
The ideal candidate will be:
- Highly organised and able to manage a demanding workload
- Confident working in a fast-paced, high-volume property environment
- Technically competent, commercially aware and solutions focused
- A strong communicator with excellent documentation standards
- Data-driven and confident using systems to improve performance
- Able to lead teams, manage contractors and influence wider working practices
- Proactive in identifying risks, inefficiencies and service improvement opportunities
- Professional, accountable and committed to maintaining high property standards
- Capable of balancing tenant safety, legal obligations, cost control and operational efficiency
Summary
This is a key management role requiring a technically strong, data-driven and highly organised property professional. The successful candidate will play a central role in maintaining a large residential portfolio, improving systems and processes, managing staff and contractors, controlling maintenance costs and ensuring high standards of compliance, documentation and service delivery.
Benefits:
- Free pay day lunch once a month
- Free continental breakfast every day
- Company events
- Medical Care
- Support, training and professional development
- Regular 1-1 reviews with manager to discuss career progression
- Mileage fully covered if travelling at work
- Free Parking on site
- 32 Days Holiday (Including Bank Holidays)
- On Site Canteen
- Working in a long, established, and reputable business
- Workplace Pension
- An additional days holiday for their Birthday
- Long Service awards
Pay: £37,000.00-£38,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
