Reception manager Work, Jobs in Blacon, Chs (with Salaries)

Guest Services Manager
Valor Hospitality —Chester
- Hotel
- Organisational skills
- Front desk
Quick apply
13d
Hotel Duty Manager
Premier Inn —Chester
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Host / Reception Team Member
Village Hotels - St Davids - Reception / Nights —Ewloe
- £8.00 - £12.71 an hour
- Part-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Night Team Leader
Village Hotels - St Davids - Reception / Nights —Ewloe
- £12.71 - £12.96 an hour
- Part-time
- Hotel
- Training & development
- Employee assistance programme
- Gym membership
Quick apply
6d
Receptionist
LAH Property Marketing —Chester
- £16,770 a year
- Part-time
- Hybrid work
- Writing skills
- Research
- Front desk
- Referral programme
Quick apply
8d
Care Home Administrator
Bod Hyfryd Care Home —Flint
- £29,000 a year
- Full-time
- Human resources
- Contracts
- Front desk
- Paid training
- Annual leave
Quick apply
9d
Assistant Night Manager
Valor Hospitality —Chester
- £13.71 an hour
- Full-time
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Front of House Coordinator - Birchwood Park, Warrington, UK
CBRE —Warrington
- Full-time
- Computer literacy
- Research
- Administrative experience
9d
Operations Manager - Aintree Racecourse - The Jockey Club Experiences
Levy —Liverpool
- £35,000 a year
- Full-time
- Customer service
- Food service experience
- Training & development
- Annual leave
- Employee assistance programme
Medical Receptionist/Administration - 6 Months Fixed Term Maternity Cover
Plas Meddyg Surgery —Rhuthun
- £12.71 an hour
- Temporary
- Microsoft Outlook
- Administrative experience
- Analysis skills
Quick apply
11d
Reservationist
White House —St. Asaph
- From £12.71 an hour
- Part-time
- Google Suite
- Computer literacy
- Microsoft Office
Quick apply
10d
Receptionist - Sexual Health
Liverpool University Hospitals NHS Foundation Trust —Warrington
- £25,272 a year
- Part-time
- Rehabilitation centre
- Front desk
- Communication skills
18h
Hotel Receptionist
The Shankly Hotel —Liverpool
- £12.71 an hour
- Hotel
- Front desk
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
Dental Receptionist/Administrator
Cromer House Dental Practice —Huyton
- £12.71 - £13.50 an hour
- Full-time
- Microsoft Word
- Administrative experience
- In-person
Quick apply
Hotel - Duty Manager
Premier Inn —Nantwich
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
8d
GP Receptionist/Administrator
Kingsway Surgery —Liverpool
- From £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
Quick apply
Receptionist/Administration Assistant
Mersey Care NHS Foundation Trust —Liverpool
- £25,272 a year
- Full-time
- Organisational skills
- Front desk
- Cleaning
2d
Medical Receptionist
Oakland's Medical Centre —Middlewich
- £13.20 an hour
- Part-time
- GP surgery experience
- Data entry
- Front desk
- Free parking
Quick apply
10d
Ward Administrator
Mersey Care NHS Foundation Trust —Liverpool
- £25,760 - £27,476 a year
- Full-time
- Computer literacy
- Continuous improvement
- Front desk
- Annual leave
1d

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Guest Services Manager

Valor Hospitality -
Chester

Quick apply

Job details

13 days ago

Qualifications

Front of house supervision
Hotel and accommodations experience
PCI
Closing procedures
Mentoring junior staff
UK GDPR
Shift management
Complaint handling
Staff training
Organisational skills
Front desk
Training & development
Night audit bookkeeping
ADR
Cash handling
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

DoubleTree by Hilton Chester

As Guest Services Manager, you’ll be at the heart of the hotel operation – leading the team on shift and making sure everything runs smoothly for our guests, our team and the wider hotel. As the Hotel Duty Manager, you’ll be responsible for delivering a safe, efficient and enjoyable guest experience while ensuring our standards are consistently met.

What you’ll be doing:

Hotel Operations & Guest Services

Acting as the Hotel Duty Manager when on shift, taking responsibility for the smooth running of the hotel and the guest experience.
Completing a thorough handover at the start and end of each shift, ensuring key guest and operational information is communicated.
Supervising the Guest Services team and ensuring duties are completed efficiently and to the required standards.
Monitoring Reception operations and ensuring hotel systems, procedures and Hilton standards are consistently followed.
Carrying out daily room audits and working closely with Housekeeping to resolve any issues.
Responding to guest requests, concerns and complaints promptly and professionally, ensuring appropriate service recovery is provided.
Supporting the Front Desk during busy periods and leading from the front when additional support is required.
Ensuring conference rooms and guest areas are correctly prepared to company standards, including any booked meal requirements.
Working closely with all hotel departments to resolve operational issues and support the wider goals of the property.

Team Leadership & Development

Leading by example in guest relations and creating a positive, guest-focused environment.
Coaching and supporting team members to understand guest needs and consistently deliver excellent service.
Providing guidance and feedback, identifying opportunities to improve service performance and carrying out retraining where required.
Ensuring new Guest Service Assistants complete their required induction, company orientation and departmental skills training.
Managing performance issues that arise during shifts and escalating concerns to the Operations Manager or General Manager where appropriate.
Ensuring colleagues arrive on time and are prepared for their shifts.
Preparing efficient and cost-effective rotas in line with business levels and completing payroll requirements using EPS.
Attending Heads of Department meetings when covering for the Senior Guest Services Manager.
Providing cover for Night Managers and Night Auditors during periods of absence when required.

Systems, Financial & Compliance

Using OnQ effectively to resolve guest, operational and finance-related queries.
Ensuring payments are correctly processed and posted to the PMS, with the appropriate paperwork completed for the Finance team.
Following hotel cash handling and credit procedures and accounting for any discrepancies at the end of the shift.
Understanding key operational and financial information, including ADR, RevPAR, rooms sold, revenue, occupancy and payroll margins.
Protecting guest and business information and ensuring GDPR and PCI DSS requirements are followed at all times.
Carrying out regular security checks and ensuring any maintenance, lighting, cleanliness or other issues are reported and addressed promptly.
Following all Health & Safety, fire, security and emergency procedures and being confident in responding to situations such as accidents, thefts, domestic incidents and bomb threats.
Ensuring new Hilton standards and procedures are implemented across Reception and the wider operation.

What we’re looking for:

Previous management or supervisory experience within a hotel, hospitality or customer-focused environment.
Previous Duty Manager experience, with the confidence to take responsibility for the hotel operation while on shift.
A confident, hands-on leader who can motivate, coach and support a team.
Excellent communication and interpersonal skills, with a genuine focus on delivering outstanding guest experiences.
Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a busy hotel environment.
Good understanding of hotel operations, guest service and brand standards.
Experience with hotel systems and a willingness to learn and use OnQ.
Comfortable working with basic financial and operational information.
A good understanding of Health & Safety, security, cash handling, GDPR and PCI DSS requirements.
A proactive problem-solver who remains calm and professional when dealing with challenging situations.
Flexibility to work across different shifts and provide support across the hotel when required.

Fancy joining our team?

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.

Quick apply

Refine Your Search

reception manager jobs in blacon, chs

Guest Services Manager

Hotel Duty Manager

Head Reception Manager

Host / Reception Team Member

Night Team Leader

Receptionist

Care Home Administrator

Assistant Night Manager

Front of House Coordinator - Birchwood Park, Warrington, UK

Operations Manager - Aintree Racecourse - The Jockey Club Experiences

Medical Receptionist/Administration - 6 Months Fixed Term Maternity Cover

Reservationist

Receptionist - Sexual Health

Hotel Receptionist

Dental Receptionist/Administrator

Hotel - Duty Manager

GP Receptionist/Administrator

Receptionist/Administration Assistant

Medical Receptionist

Ward Administrator

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