Customer retention specialist Work, Jobs in Bledlow, Bkm (with Salaries)

Field Support Specialist
FOODHUB —Milton Keynes
- £34,258 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Employee assistance programme
- Gym membership
Quick apply
3d
Social Content Creator and Videographer
Playlist Live —Reading
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Social media management
- AI
- Free parking
- Flexitime
Quick apply
Customer Service Advisor
Agria Pet Insurance —Aylesbury
- £25,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
Quick apply
Customer Retention Specialist
Agria Pet Insurance —Aylesbury
- £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Annual leave
Quick apply
Customer Success & Renewals Specialist
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
12d
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Microsoft Licensing Operations Manager
iomart —Marlow
- Full-time
- Continuous improvement
9d
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Continuous improvement
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Sales Ledger, Billing and Receivables Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Continuous improvement
Solution Owner
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Account Success Manager (Civil / Construction)
Seequent —Reading
- Travel
- Communication skills
Service Sales Specialist
Oxford Instruments plc —High Wycombe
- CRM software
- Negotiation
- Annual leave
- Employee assistance programme
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK
IGEL Technology GmbH —Reading
- Part-time
- Computer Science
- English
- Business
After-Sales & Warranty Specialist
CCR (Carrier Commercial Refrigeration) —Abingdon
- Analysis skills
- Continuous improvement
- HVAC
CRM & Web Specialist
BYD Europe —Uxbridge
- CRM software
- Marketing
- Project management
Assistant Facilities Manager
MAPP —Wokingham
- £35,000 - £45,000 a year
- Full-time
- Budgeting
10d
Sales Trainee
UK Plumbing Supplies Limited —Watford
- £30,500 a year
- Full-time
- Business development
- Bachelor's degree
- Communication skills
Quick apply
Area Sales Executive
Hermes Europe —Milton Keynes
- £12.71 an hour
- Business development
- Organisational skills
- Communication skills

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Field Support Specialist

FOODHUB -
Milton Keynes

Quick apply

Job details

Full-time
£34,258 a year
3 days ago

Benefits

Cycle to work scheme
Tech scheme
Employee assistance programme
Gym membership
On-site parking

Qualifications

Hospitality
Driving Licence
Stakeholder collaboration
Client engagement
Customer service
Computer literacy
Upselling
Business development
Customer relationship management
Customer loyalty building
Organisational skills
Relationship management
Customer support
Customer interaction
Account management
Communication skills
Time management

Full job description

About Foodhub

Foodhub is an international hospitality technology company providing online ordering, EPOS, payments, kiosks and digital solutions to hospitality businesses across the UK, Ireland, America and ANZ.

With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for people who enjoy building strong customer relationships, taking ownership, and making a genuine impact on our clients' success.

If you're passionate about working with people, enjoy being out in the field, and want to help hospitality businesses grow, we'd love to hear from you.

About the Role

As a Field Support Agent, you'll be the face of Foodhub, building lasting relationships with our restaurant partners and helping them get the very best from our products and services.

You'll regularly visit customers, provide onboarding and training, answer questions, support them with day-to-day needs, and identify opportunities to introduce solutions that help their business grow. You'll work closely with our internal teams to ensure every customer receives an outstanding experience.

This role is ideal for someone with excellent communication and relationship-building skills who enjoys meeting customers face-to-face. While you'll receive full training on our products.

Key Responsibilities

Customer Relationship Management

Build and maintain strong relationships with restaurant partners across your assigned region.
Act as the primary point of contact for your portfolio of customers.
Conduct regular customer visits to understand their business needs and ensure they are getting maximum value from Foodhub.
Deliver an exceptional customer experience to encourage long-term retention and loyalty.

Customer Support & Guidance

Assist customers with day-to-day queries and coordinate with internal teams to ensure timely resolutions.
Provide practical guidance on using Foodhub's products and services effectively.
Keep customers informed throughout the resolution process, ensuring a positive experience.

Onboarding & Training

Deliver onboarding sessions for new restaurant partners.
Train restaurant owners and staff on how to use Foodhub's products confidently.
Share best practices to help customers improve efficiency and grow their business.

Business Growth

Identify opportunities to introduce additional Foodhub products and services that could benefit customers.
Promote solutions such as EPOS, Payments, Kiosks and Online Ordering where appropriate.
Work alongside internal teams to support customer growth and maximise account potential.

Team Collaboration

Work closely with Customer Support, Sales, Technical Support, and Project teams to deliver an excellent customer experience.
Share customer feedback and insights to help improve our products and services.

What We're Looking For

We're looking for someone who enjoys building relationships and helping customers succeed.

You'll ideally have experience in:

Customer Service
Account Management
Hospitality
Field Sales
Business Development
Client Relationship Management
Retail or Restaurant Operations

Experience within the restaurant, takeaway, hospitality, or food delivery industry would be advantageous but is not essential.

Skills & Experience

Excellent communication and interpersonal skills.
Strong relationship-building and customer service abilities.
A confident and professional approach when meeting customers face-to-face.
Commercial awareness with the ability to identify opportunities to support customer growth.
Good organisational and time management skills.
A proactive, solution-focused mindset.
Comfortable travelling across the UK to visit customers.
Basic IT confidence and willingness to learn Foodhub's products (full training provided).
Full UK driving licence and access to your own vehicle.

Benefits:

33 days holidays (inclusive of Bank Holidays)
5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
Holiday exchange - Buy up to 5 days holiday per year
Car Allowance & Fuel Reimbursement
Employee Assistance Programme
Wellness Scheme
Discounted Cancer Screening
Discount Hub
Cycle to Work Scheme
Gym Membership - Contribution of up to £30 per month
Will Writing Service
Mobile or Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Death in Service - Salary x4 Life Cover

Job Type: Full-time

Pay: £34,258.00 per year

Benefits:

Cycle to work scheme
On-site parking

Application question(s):

Are you comfortable with a Field based Role?

Experience:

Account management: 3 years (required)
Customer service: 2 years (required)
Upselling: 2 years (required)

Licence/Certification:

Driving Licence & Car (required)

Work Location: On the road

Quick apply

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