It Work, Jobs in Blisworth, Nth (with Salaries)

IT Support Technician
Olleco —Northampton
- Full-time
- English
- In-person
Quick apply
8d
IT Support Technician 1st Line
The Computer Doctors Ltd —Northampton
- From £26,436.80 a year
- Full-time
- Maintenance
- In-person
- Free parking
Quick apply
13d
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
IT Project Test Assistant
World Vision International —Milton Keynes
- Full-time
- Microsoft Word
- In-person
- Business
- Work from home
14d
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
IT Technician
GXO Logistics —Northampton
- £29,050 a year
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
IT Operations & Project Coordinator
SMC Corporation (UK) Ltd —Milton Keynes
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Employee discount
Quick apply
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
IT Analyst
Billing Finance Ltd. —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
1d
IT Service Delivery Manager
Yusen Logistics (UK) —Northampton
- Full-time
- Microsoft Powerpoint
- English
- Continuous improvement
9d
IT Business Analyst (Microsoft Dynamics) 6 month FTC
Sage Homes —Northampton
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Agile
12d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
14d
Stock and Systems Administrator | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
Head of IT and Systems
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Continuous improvement
- Team management
- Training & development
- Employee discount
14d

I want to receive the latest job alerts for it in blisworth, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near blisworth, nth

IT Support Technician

Olleco -
Northampton

Quick apply

Job details

Full-time
8 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
Ticket management
Incident documentation
Case record updates
English
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Incident log maintenance
Active Directory
Intune

Full job description

Company Description

IT Support Technician

Competitive salary DOE Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday + Bank holidays (rising with service)

Blisworth, Northamptonshire - Office-based role, not remote.

Job Description

The Role:
Olleco is seeking a highly skilled, customer friendly, enthusiastic IT Support Technician to join our team. This position is perfect for someone who wants to build strong foundations in enterprise IT support, customer service, Microsoft cloud administration and structured troubleshooting. Olleco Group IT is raising support standards, investing in skills development and building a more mature service operating model. The successful candidate will be part of that journey and will help turn everyday support cases into better user experiences, stronger evidence and lasting service improvement.

This is a Blisworth, Northamptonshire office-based role.

You will be mainly responsible for:

Provide customer-friendly technical support to Olleco users by telephone, email, remote control and face-to-face where appropriate.

Act as the first point of contact for incidents and service requests, ensuring each case has a clear issue statement, affected user or site, business impact, urgency and initial categorisation.
Ask appropriate first-level qualifying questions before making assumptions, and record what has been checked, ruled in, ruled out or escalated.
Resolve low-level technical issues relating to Microsoft 365, Windows, user equipment, standard software, basic networking and approved service requests, following agreed knowledge articles and procedures.
Build and configure standard user equipment and known software in line with documented build standards, asset processes and security expectations.
Ensure tickets are correctly classified, prioritised and progressed in line with agreed OLAs, while maintaining quality of notes, ownership and next action visibility.
Provide clear user updates where cases are delayed, complex, escalated, dependent on a third party, or require user action.
Use diagnostic summary updates for suitable cases, covering what was reported, what has been checked, what was found, what has been changed or tried, next action, owner and requested user confirmation.
Escalate medium-complexity issues to Level 2 with sufficient context, including symptoms, impact, tests completed, screenshots or logs where useful, workaround status, and any business urgency.
Label temporary workarounds clearly and ensure unresolved root cause, repeat incidents or recurring symptoms are highlighted for problem/root-cause review.
Close cases only after user confirmation, evidenced resolution, or documented closure rationale following appropriate follow-up.
Create, update and maintain knowledge base articles for Level 1 tasks, standard service requests, FAQs, recurring fixes and user guidance.
Maintain accurate asset records and support the integrity of user equipment, stock and configuration information.
Contribute evidence from real cases to team learning, coaching, service improvement activity and customer success feedback themes.

Technical Skills:

At least 2 years of experience in IT support or a closely related technical support environment.
Experience supporting Microsoft 365 / Office 365 users and common productivity applications.
Working knowledge of Microsoft Admin centres, Microsoft Entra ID / Azure AD concepts and on-premises Active Directory user support.
Working knowledge of Microsoft Intune Endpoint Management or willingness to develop capability in endpoint management processes.
Ability to troubleshoot common Windows, device, account, access, printing, connectivity and application issues using a structured method.
Ability to document support actions, evidence and user communication to a consistently high standard.
Understanding of basic cyber hygiene, confidentiality and the need to follow approved procedures for access, identity, devices and data.

Possess at least one of the certifications (or suitable equivalent):

Microsoft 365 Fundamentals (MS 900)
Microsoft Azure Fundamentals (AZ 900)
Microsoft Security, Compliance and Identity Fundamentals (SC-900), desirable
Microsoft Azure Data Fundamentals (DP-900), desirable where relevant

Possess the following characteristics:

Passionate about technology and willing to learn new technologies.
Comfortable working with ambiguity and be able to adapt as Olleco grows.
A problem solver who works independently.
Comfortable working with our internal customers and stakeholders who enjoy the face-to-face interaction.
Eager to develop your career and expand your skill set.
Excellent interpersonal skills and enjoy collaborating with others.
Ability to get the job done, whether working alone or as part of a team.
Strong written and spoken English skills.
Ability to learn technical concepts and communicate their value to management.
Ability to document support actions to a high standard.

Additional Information

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

Quick apply

Refine Your Search

it jobs in blisworth, nth

IT Support Technician

IT Support Technician 1st Line

4 Year Technical Degree Apprentice (IT & Technology)

IT Project Test Assistant

Helpdesk Agent (Full Time Office Working inc weekends)

Desktop Support Engineer

IT Technician

Help Desk Engineer

Technical Helpdesk

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

IT Apprentice

IT Operations & Project Coordinator

IT Support Contract

IT Analyst

IT Service Delivery Manager

IT Business Analyst (Microsoft Dynamics) 6 month FTC

IT Support Assistant

Technical Support Analyst

Stock and Systems Administrator | Northampton

Head of IT and Systems

I want to receive the latest job alerts for it in blisworth, nth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected