Senior service desk engineer Work, Jobs in Bognor Regis, Wsx (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Mentoring
- Training & development
Service Coordinator
Bennett & Game Recruitment Limited —Chichester
- £32,000 - £38,000 a year
- Overtime
- Microsoft Word
- In-person
Quick apply
8d
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
IT and Cyber Presales Engineer
Focus Group —Shoreham by Sea
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
12d
Senior Software Engineer, Core Experiences - Brighton, United Kingdom
Speechify —Brighton
- Remote
12d
Senior Principal Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Travel
- Annual leave
- Employee discount
Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount
Engineering Geologist
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount
Senior Engineering Geologist
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount
Principal Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Mentoring
- Annual leave
- Employee discount

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
ConnectWise
ITIL Certification
Azure
Stakeholder collaboration
BMC Remedy
Stakeholder liaison
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Office Suite
Change management
Staff training
Mentoring
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Training & development
CompTIA Security+
Leadership
Incident log maintenance
Microsoft Azure
Intune
Help desk

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior service desk engineer jobs in bognor regis, wsx

Senior Service Desk Engineer

Service Coordinator

First Response Engineer - Service Desk - MSP

Junior IT Support Engineer

Senior Systems Support Analyst Team Leader

IT and Cyber Presales Engineer

Senior Software Engineer, Core Experiences - Brighton, United Kingdom

Senior Principal Geotechnical Engineer

Geotechnical Engineer

Engineering Geologist

Senior Engineering Geologist

Principal Geotechnical Engineer

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