1st line support Work, Jobs in Bolton, Eng (with Salaries)

1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Azure
- Customer service
- Organisational skills
- Work from home
Quick apply
1h
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
14d
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Azure
- Microsoft Outlook
- SharePoint
- Health & wellbeing programme
- Life insurance
Quick apply
2h
IT Support Technician
Candour Solutions —Wigan
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- In-person
- Free parking
- Work from home
Quick apply
6h
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
6d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
6d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
4d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
1h
IT Workplace Support Analyst (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Computer Science
- Customer service
- Windows
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
Hotel Chauffeur & Valet Driver
Dakota Manchester Airport —Manchester
- £13.50 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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1st Line Service Desk Technician

Cloud10 IT -
Manchester

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year
1 hour ago

Benefits

Company pension
Work from home

Qualifications

Microsoft Windows Server
MacOS Server
Cloud infrastructure
Azure
Customer service
Windows Remote Desktop
VoIP
Remote access software
IT support
Organisational skills
SharePoint
Mac OS
Communication skills
Active Directory

Full job description

Do you have a passion for technology? A strong can-do/will-do approach to working? Are you looking to join a growing, dynamic 5-star Google rated company to work with a friendly, skilled team where you will be well looked after and encouraged to learn, progress and grow within your role? If so, then please read on!

Who are Cloud10?

We are an Managed IT Service Provider proudly boasting excellent staff retention (average length of service 7 years!), and near 100% customer retention since 2007. Our team expertly delivers IT and cloud services to businesses predominantly across the North West. Services include onsite/remote support, private/public cloud hosted infrastructure including remote user desktop, cyber security, cloud technology projects, network management, and VoIP/unified telecoms solutions. We pride ourselves on the highest IT standards, excellent communication and fastest-in-industry problem resolution.

What is on offer?

Starting basic salary of £27k-£32k depending on experience
Full training and 1-to-1 mentoring
Microsoft qualifications
Opportunity for paid overtime
Monthly rewards from positive customer feedback - vouchers, days out, Deliveroo, treats etc
30 days holiday & company pension (additional days for length of service)
Working in modern offices in a converted mill in the City Centre with pool table, arcade machine and Switch+PS4+Meta Quest 3 in the break-out areas
15yrs established IT Technology company with outstanding staff retention and the opportunity to ‘make a difference’ by providing bespoke, customer-led IT solutions
Regular company social activities including Beer, Burger, Bowl at Dog Bowl, Alton Towers trip, Junkyard Golf, Bunny Jacksons Wings nights, team lunches etc.
Weekly Deliveroo lunch and beers for all the team on dress-down Friday
Professional improvement/training allowances
Excellent, achievable career progression to 2nd and 3rd line support roles
Standard working hours are 8:30am to 5:30pm, Monday to Friday (1-hour lunch break)
Work from home Fridays option available once probation passed

What will you be doing?

This is a dynamic and challenging position for a 1st Line IT Support Technician in a busy role with a skilled and friendly team. You will be well looked after and encouraged to learn while progressing your technical and professional skills. It’s a very engaging role with lots of learning!

Main responsibilities will include…

1st line technical support, by email and telephone, to a client base of around 3000 users
Monitoring and updating the service desk ticket system
Diagnosing a variety of issues and performing first time fixes where possible
Advising customers appropriately and communicating regularly regarding open tickets
Hands-on working on hardware and system upgrades and migration projects
Escalating tickets to 2nd and 3rd Line where necessary
Working collaboratively with onsite technical team to assist with problem solving and onsite installations
Working on Windows 11, Mac OS, Windows Server, Microsoft 365 Apps & Services, Teams, SharePoint, Azure, Microsoft 365, Exclaimer, Networking, Microsoft Remote Desktop and a wide range of other technologies in time

What will you need?

Minimum 1yr experience providing IT Support, preferably within an MSP or fast-paced environment.
Experience of setup of and troubleshooting user issues with desktops/laptops/thin client hardware
A confident and friendly personality with a keen and professional approach to work
Passion and excitement regarding work with a self-motivated, can-do will-do attitude
Willingness to go the distance to get something done
Enthusiasm for learning and improving their skills and knowledge
Excellent organisational skills, be able to prioritise, finish what you start, manage time, document key actions and follow up
Strong troubleshooting skills and confident approach to remote and phone support
Great communication and customer service skills
Windows 11 and Microsoft Apps and Services knowledge
Knowledge of administering Windows Server an advantage
Experience of user setups including Active Directory and Microsoft 365

Please apply with your up-to date CV for consideration.

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in bolton, eng

1st Line Service Desk Technician

1st Line NOC Engineer

1st Line Support Engineer

First Line Technical Support

2nd Line Support Engineer

IT Support Technician

1st Line IT Service Desk Engineer

2nd Line IT Engineer

Applications Support Analyst

Apprentice IT Service Desk Analyst 1st Line

IT Support Engineer (1st Line)

3rd Line Support Engineer

1st Line Support Engineer

2nd Line IT Support Engineer

IT Workplace Support Analyst (m/f/d)

1st line Service Desk Agent

1st Line Maintenance Analyst

Customer Support Specialist

1st Line Analyst - 12 Month FTC

Hotel Chauffeur & Valet Driver

I want to receive the latest job alerts for 1st line support in bolton, eng

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