Team leader Work, Jobs in Bonnyrigg, Mln (with Salaries)

Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Team Leader
Home Bargains —Edinburgh
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
Team Manager Nights - Dalkeith Hardengreen
Tesco UK —Dalkeith
- Full-time
- Communication skills
- Employee discount
5h
Supermarket Assistant, Team Leader Nights
Waitrose & Partners —Midlothian
- £14.58 an hour
- Weekend availability
- Leadership
3d
ESPC Property Lounge Team Leader - Full-time including some Saturdays
ESPC —Edinburgh
- From £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Employee discount
- Life insurance
Quick apply
Lead driver (Not Amazon) £185+ per day
KBAN Logistics —Edinburgh
- £185 - £219 a day
- Weekend availability
- Driving
- In-person
- Leadership
Quick apply
5d
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
10d
Hospitality Procurement Lead
triSaaS (Enhance) —Edinburgh
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Sick pay
Quick apply
8d
Team Leader - Retail Team
Lothian Buses —Edinburgh
- £36,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Annual leave
- Employee discount
Quick apply
11d
Main - Team Leader (Marks & Spencer)
WHSmith Travel —Edinburgh
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Activities Lead - Care Home
Barchester Healthcare —Dalkeith
- £14.01 an hour
- Computer literacy
- Organisational skills
- IT
- Employee discount
- Referral programme
Quick apply
Team Leader SHC
Mowi ASA —Rosyth
- Management
- English
- Microsoft Office
Reuse & Community Workshop Lead
Home Basics —Walkerburn
- Up to £26,918 a year
- Temporary
- Social media management
- Presentation skills
- First Aid Certification
- Employee discount
Quick apply
10d
Reception Team Leader
Williams Lea —Edinburgh
- £29,000 - £32,000 a year
- Full-time
- Front desk
- In-person
- Referral programme
10d
External Team Leader
ABM UK —Edinburgh
- £14.55 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
Team Leader
Eurofins UK BioPharma Services —Livingston
- Full-time
- Customer service
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
Cleaner - Team Leader
Charles River Laboratories —Tranent
- £26,113.14 a year
- Full-time
- Sales
- Annual leave
Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
4d
Hygiene Team Leader - Evenings
Bakkavor —Linlithgow
- £15.46 an hour
- Overtime
- English
- Supervising experience
- Communication skills
- Free parking
- Employee discount
Quick apply
Programme Lead – Business
Oxford International Education Group —Edinburgh
- Full-time
- Management
- Master's degree
- University
Quick apply

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Helpdesk Team Leader

Lovat's Group
Loanhead

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Leadership
Help desk

Full job description

Service Desk Team Leader

Location: Edinburgh Office
Salary: Competitive (DOE)
Job Type: Full-Time, Permanent
Reference: SDL 2026

Join One of Scotland's Fastest Growing FM & Engineering Businesses

Lovat's Group is an award-winning Facilities Management, Mechanical & Electrical, HVAC, Refrigeration, Commercial Catering and Compliance Services provider delivering services across Scotland.

As our client portfolio continues to grow, we are seeking an experienced Service Desk Team Leader to support the day-to-day management of our Service Desk operation, ensuring exceptional service delivery to our customers while leading and developing a high-performing administration team.

This is an exciting opportunity for an organised and customer-focused individual looking to play a key role within a growing Facilities Management business.

The Role

Reporting to the Service Desk Manager, the Service Desk Team Leader will oversee the daily operation of the Service Desk, ensuring reactive and planned maintenance works are managed efficiently and in line with contractual service level agreements.

The successful candidate will provide leadership and support to Service Administrators while acting as a key link between clients, engineers, subcontractors and operational management teams.

You will be responsible for driving service performance, maintaining excellent customer relationships and ensuring all works are coordinated effectively from initial client contact through to completion.

Key ResponsibilitiesService Delivery

Support the daily management of reactive and planned maintenance activities.
Monitor and manage job progression to ensure contractual response and resolution times are achieved.
Coordinate engineering resources to maximise productivity and service delivery.
Escalate service issues and resource constraints where necessary.
Support out-of-hours planning and service continuity arrangements.

Team Leadership

Provide day-to-day leadership and guidance to Service Desk Administrators.
Assist with onboarding, training and development of team members.
Conduct regular quality checks and performance reviews.
Promote a positive, professional and collaborative working environment.
Support the implementation of new processes and continuous improvement initiatives.

Customer Service

Act as an escalation point for customer enquiries and service issues.
Develop and maintain strong working relationships with clients.
Ensure customer communications are professional, accurate and timely.
Support client reporting and performance review meetings where required.

Administration & Systems

Manage work orders through the CAFM system from creation to completion.
Monitor engineer attendance, updates and job progression.
Ensure all documentation, service records and client reports are completed accurately.
Produce management information and KPI reports.
Support contract mobilisation and service delivery improvements.

Essential Requirements

Previous experience within a Service Desk, Helpdesk, Facilities Management or Maintenance environment.
Experience supervising or leading an administrative or service coordination team.
Strong organisational and planning skills.
Excellent customer service and communication abilities.
Ability to prioritise workloads in a fast-paced environment.
Strong IT skills including Microsoft Office and service management systems.
Professional and proactive approach to problem solving.

Desirable Requirements

Experience within Facilities Management or Engineering Services.
Knowledge of CAFM systems such as Joblogic.
Understanding of planned preventative maintenance (PPM) and reactive maintenance processes.
Experience producing KPI and performance reports.
Previous involvement in contract mobilisation and service delivery improvement projects.

What We Offer

Competitive Salary (DOE).
Company Pension Scheme.
Employee Assistance Programme.
Ongoing Training & Development.
Career Progression Opportunities.
4.5 Day Working Week.
Modern Office Environment.
Supportive Management Team.
Opportunity to join a growing and ambitious business.

Working Hours

Monday – Thursday: 8:00am – 4:30pm
Friday: 8:00am – 1:00pm

Why Lovat's Group?

Lovat's Group continues to expand across Scotland, delivering engineering and facilities management services to some of the country's most prestigious organisations.

We are committed to developing our people, embracing innovation and delivering exceptional service through our core values of:

Accountability | Transparency | Doing Things Properly

If you are an experienced Service Desk professional looking to take the next step in your career and help shape a growing service operation, we would love to hear from you.

Apply now and become part of the Lovat's Group team.

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

team leader jobs in bonnyrigg, mln

Helpdesk Team Leader

Team Leader

Team Manager Nights - Dalkeith Hardengreen

Supermarket Assistant, Team Leader Nights

ESPC Property Lounge Team Leader - Full-time including some Saturdays

Lead driver (Not Amazon) £185+ per day

Investigations Team Manager

Hospitality Procurement Lead

Team Leader - Retail Team

Main - Team Leader (Marks & Spencer)

Activities Lead - Care Home

Team Leader SHC

Reuse & Community Workshop Lead

Reception Team Leader

External Team Leader

Team Leader

Cleaner - Team Leader

Complaints Experience & Journey Lead

Hygiene Team Leader - Evenings

Programme Lead – Business

I want to receive the latest job alerts for team leader in bonnyrigg, mln

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