Senior technical account manager & it service delivery manager Work, Jobs in Bordon, Ham (with Salaries)

Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Senior Technical Account Manager & IT Service Delivery Manager
DXC Technology —Farnborough
- Full-time
- Team management
- In-person
- Communication skills
Senior Lifecycle & Projects Manager
OCS Group —Reading
- Business development
- Bachelor's degree
- Continuous improvement
Quick apply
Solutions Consultant (MotorTech AI - A Keyloop Company)
Keyloop —Petersfield
- Communication skills
Senior Project Manager
Parker Hannifin Corporation —Fareham
- Full-time
- Master's degree
- No degree
- Business
- Free parking
- Employee assistance programme
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Account Manager SCaaS
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- CRM software
- Business development
- Travel
- Life insurance
- Sick pay
Quick apply
12d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
ISS Project Manager
CMS2 —Portsmouth
- Full-time
- Continuous improvement
- Travel
- Communication skills
Quick apply
Senior Manager - Application Security Engineering EMEA
Black Duck Software, Inc. —Reading
- Travel
- Leadership
- Communication skills
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
Pensions Administration Manager
XPS Pensions Group —Portsmouth
- Full-time
- Business development
- Supervising experience
- Team management
- Employee discount
- Referral programme
Senior Quantity Surveyor
AVI-SPL —Farnborough
- Full-time
- Analysis skills
- Contracts
- In-person
- Employee assistance programme
- Referral programme
Accounting Senior Manager - Technical - Reading
Xeinadin —Reading
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
12d
Senior Manager - Enterprise Sales
HP —Reading
- Full-time
- CRM software
- Bachelor's degree
- Team management
Strategic Account Manager (Defence and Aerospace)
TÜV SÜD —Fareham
- Full-time
- CRM software
- English
- Employee assistance programme
Pensions Manager
XPS Pensions Group —Reading
- Full-time
- Business development
- Supervising experience
- Team management
- Employee discount
- Referral programme
Marketing and Social Media Executive
DIGITAL SCIENTISTS® —Portsmouth
- £14.42 - £17.31 an hour
- Part-time
- Social media management
- Bachelor's degree
- Organisational skills
- Free parking
Quick apply
Principal Design Manager
Costain —Camberley
- Full-time
- Engineering
- Master's degree
- Analysis skills
Business Development Manager - Air and Joint
Systematic —Farnborough
- Hybrid work
- Sales
- Military
- English
- Employee discount

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senior technical account manager & it service delivery manager jobs near bordon, ham

Service Delivery Manager

Nomios -
Basingstoke

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Qualifications

CRM software
Sales support
Driving Licence
Report writing
Report generation
Stakeholder liaison
IT service management
Internal department liaison
English
Continuous improvement
Confluence
Relationship management
Customer support
Customer interaction
Business
Communication skills
Information Technology

Full job description

Nomios' mission is to build a ‘secure and connected’ future. Organisations across Europe depend on us to help secure and connect their digital infrastructures.

In support of our rapid and continued UK growth, we are currently seeking a Service Delivery Manager to join our fast-growing Services team and ensure customer excellence. This is a fantastic opportunity to grow your career in the Network and Cyber Security space, with a company that values its people and offers opportunities for development.

Your role as Service Delivery Manager

As Service Delivery Manager, you will be responsible for the end-to-end customer experience for the services we deliver, serving as the customer’s internal point of contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused, and possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve.

Responsibilities

Whilst no two days will be the same, the types of activities that the Service Delivery Manager will be involved in include:

Own the Service Transition for onboarding of new customers and of new services for existing customers
Successfully deliver customers’ Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Maintain and lead Service Reviews with customers and internal stakeholders
Work closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers
Oversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management)
Define, maintain, and improve Service Reporting
Identify areas for improvement across the Service Delivery landscape; own improvement initiatives that deliver value to Nomios
Manage Customer Satisfaction Levels through effective surveys and service performance measurement
Own customer documentation such as operations handbooks, service introductions, and bespoke service processes
Support Sales Account Managers with identification and progression of further Managed Services business
Ensure that vendors meet their targets as part of the SoW

Fluent in English with excellent written and oral communication skills
Strong persuasion skills and a talent for delivering engaging presentations
Degree (preferably Business or Information Technology), or equivalent work experience
Ability to build strong, trusting relationships quickly
At least three years’ experience as Service Delivery Manager for a mature SOC
Knowledge of Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365
Solid understanding of cyber security concepts, including SIEM, EDR, XDR
Strong team player
Ability to work under pressure, handling escalations calmly and competently
Ability to use initiative and work independently
Organised and professional with the ability to multi-task
Excellent senior stakeholder and relationship management
Proactive, ‘can do’ approach; willing to rise to a challenge
Analytical, enjoying creating reports and documentation, whilst able to explore new ideas
You will regularly be required to attend customer sites across the UK and must therefore hold a full UK driving licence.

Job Specifics

This is a hybrid role, requiring regular visits to customer sites in London and surrounding areas and occasional attendance at our Basingstoke office (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office!)
Hours are full-time: Monday - Friday, 9:00am - 5:30pm, although some flexibility will be required
Some travel should be expected, including overnight stays in the UK and occasionally abroad when necessary

Why would you choose to come and work for us?

We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits.

Ready to make an impact? Apply now!

Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Quick apply

Refine Your Search

senior technical account manager & it service delivery manager jobs in bordon, ham

Service Delivery Manager

Senior Technical Account Manager & IT Service Delivery Manager

Senior Lifecycle & Projects Manager

Solutions Consultant (MotorTech AI - A Keyloop Company)

Senior Project Manager

Local IT Lead

Account Manager SCaaS

Systems Administrator - Platform Migration & Merge Specialist

ISS Project Manager

Senior Manager - Application Security Engineering EMEA

Operations / Service Director

Pensions Administration Manager

Senior Quantity Surveyor

Accounting Senior Manager - Technical - Reading

Senior Manager - Enterprise Sales

Strategic Account Manager (Defence and Aerospace)

Pensions Manager

Marketing and Social Media Executive

Principal Design Manager

Business Development Manager - Air and Joint

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