Job Title: Lettings Property Manager
Hours: 8:30am to 5pm (37.5 p/w)
Employer: Burns Hamilton
Paid Weeks 52
Reports to: Head of Residential Lettings
Main Job Purpose
The main purpose of this role is to effectively manage client properties ensuring the property is let providing first class customer service whilst ensuring compliance with legislation and our terms of business.
Main responsibilities and duties
The role will involve but is not restricted to:
- Regular property inspections.
- Visiting the property with prospective tenants
- Ensuring regular maintenance checks by visiting the property
- Liaise with landlords and tenants and others as required. This will include telephone calls, emails, and personal visits.
- Ensuring that all appropriate people are kept fully informed and records kept and maintained
- Liaise with accounts department as required.
- To work and operate within the ARLA Regulations.
- Facilitate tenant move ins, including drawing up new tenancy agreements.
- Key Management.
- Interim utility bill management.
- Chasing any rent arrears that occur
- Managing and drawing up renewal tenancy agreements for the managed portfolio.
- Processing invoices for payment by the Accounts Department.
Knowledge and Skills
We are looking for an individual who ideally has some experience in the property industry but this is not essential. Our ability to give excellent customer service is key, so you will need to be able to demonstrate to us an understanding of giving good customer service. The successful candidate will also be able to demonstrate the following:
- Working towards or willing to become ARLA Qualified.
- Excellent telephone manner
- Excellent communication skills
- Excellent organisational skills
- Adaptable to change
- Ability to work on own initiative
- A pro-active attitude
- Ability to prioritise tasks
- Problem solving skills
- Resilient
- Competency in Microsoft Office applications, especially MS Word, Excel and Outlook
- A willingness to learn and improve personal development.
Supervision and Management
You will report directly to the Head of Lettings and be able to work as part of the team.
Problem solving and creativity
Property Management at its core, consists of solving problems on behalf of our clients. We therefore believe that problem solving skills are key, whether that problem is internal or external. The successful applicant will be able to identify potential issues and come up with a suitable solution that negates or minimises any negative impact to our client or the Business. We believe that the best way to tackle an issue, is head-on with a positive attitude and expect that any applicant can demonstrate an optimistic outlook when dealing with problems or difficult situations.
We expect our team to challenge the way things are done and strive to make the best use of the tools available to help improve efficiency and quality of service for clients, themselves, and teammates.
Key Contacts and Relationships
As part of the role, you are also expected to liaise and work with the staff members in other departments. It is imperative that strong relationships are built and maintained with clients, and contractors which are often best achieved by regular verbal or face to face contact.
Working Environment
Burns Hamilton has a large modern, open-plan office on the top floor, which is where you will be based. In addition to this.
This role is a mixture of desk and site-based work.
The role is office based.
Schedule: Monday to Friday
Ability to commute/relocate: Bournemouth, BH8 8NF: reliably commute or plan to relocate before starting work (required)
Experience: Some property experience preferred.
Work Location: Bournemouth, BH8 8NF
Job Types: Full-time, Permanent
Pay: £29,000.00-£31,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Bournemouth BH8 8NF: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
