Location: 2 days in Bournemouth office / 3 days optional WFH
Who we are
Upperdog is a digital agency based in the centre of Bournemouth. We are a growing team of digital specialists who live by our motto: work hard and be nice to people. We design and build high-performing websites and take pride in creating great client experiences from the very first conversation right through to delivery and ongoing support.
As we continue to grow, we are investing in senior technical leadership to strengthen our capability, evolve our offering, and ensure we remain confident and forward-thinking in the solutions we deliver to clients.
About the role
As a Quality Assurance Tester at Upperdog, you will take ownership of quality assurance across the websites, digital platforms and technical work we deliver for clients.
This is not simply an end-of-project testing role. You will:
- Be involved throughout the production lifecycle, identifying potential issues before they become production problems.
- Create and execute structured test plans based on project requirements, technical specifications and acceptance criteria.
- Carry out functional, regression, responsive and cross-browser testing across our digital work.
- Investigate, reproduce and clearly document technical issues to support efficient resolution.
- Take ownership of pre-launch QA and help ensure work is ready to move confidently into production.
- Help develop and improve our QA processes, documentation and tooling as our technical capability grows.
- You will work closely with developers, designers, project managers, account managers and digital marketing specialists, acting as a trusted voice for quality and helping the whole team deliver better work.
About you
You’ll thrive in this role if you:
- Have experience working in QA, software testing, website testing or a digital production environment.
- Have a strong understanding of how websites work and are comfortable investigating issues beyond simply identifying that something is broken.
- Are methodical and detail-oriented, with a natural tendency to question whether something works as it should.
- Understand the importance of testing against requirements, acceptance criteria, designs and the original client brief.
- Are comfortable using browser developer tools to investigate technical issues and provide useful information to developers.
- Can clearly document bugs, including steps to reproduce, expected behaviour and actual behaviour.
- Are comfortable working across multiple projects and managing competing priorities in a fast-paced agency environment.
- Approach QA collaboratively, recognising that quality is a shared responsibility across the production team.
- Communicate technical issues clearly and confidently to both technical and non-technical colleagues.
- Are proactive and comfortable challenging requirements or highlighting potential issues early.
- Have a genuine interest in digital technology and enjoy understanding how things work.
Key Responsibilities
Website & Digital Product QA
- Test websites and digital experiences throughout the development lifecycle, from initial staging builds through to launch and post-launch support.
- Create and execute test plans based on project requirements, technical specifications and acceptance criteria.
- Carry out functional testing across websites, including navigation, forms, search, filtering, ecommerce journeys, user interactions and integrations.
- Perform regression testing following development changes, bug fixes and content updates.
- Test websites across major browsers, operating systems, screen sizes and devices.
- Test responsive behaviour across desktop, tablet and mobile experiences.
- Check website functionality against designs and agreed specifications, identifying visual and interaction inconsistencies.
- Test error states, validation messages, edge cases and unexpected user journeys.
- Carry out pre-launch checks and provide QA sign-off before websites move into production.
- Carry out post-launch testing to ensure websites continue to function correctly in the live environment.
Tracking, Analytics & Marketing Technology QA
- Test website tracking and analytics implementations, including Google Analytics 4, Google Tag Manager and conversion tracking.
- Verify that key user actions and conversions are being recorded correctly.
- Test marketing forms, lead submissions and integrations with CRM and other third-party systems.
- Validate tracking across different browsers, devices and user journeys.
- Work with digital marketing and development teams to investigate discrepancies between expected and actual tracking behaviour.
- Support QA of advertising and marketing technology integrations, including Google Ads, Meta and other third-party platforms where required.
- Help ensure technical implementations support accurate reporting and attribution.
- Bug Management & Technical Investigation
- Identify, reproduce and document bugs clearly, providing developers with enough information to investigate and resolve issues efficiently.
- Prioritise issues based on severity, user impact, risk and project deadlines.
- Retest fixes and confirm that resolving one issue has not introduced another.
- Use browser developer tools, console logs, network requests and other technical tools to investigate problems.
- Work closely with developers to understand the cause of issues and improve the quality of fixes.
- Maintain clear QA records and ensure outstanding issues are communicated to relevant project teams.
- Identify recurring issues and recommend improvements to development and production processes.
Process & QA Improvement
- Help establish and maintain consistent QA processes across the Technical Production team.
- Develop reusable test plans, checklists and QA documentation for different types of projects.
- Help improve our pre-launch and post-launch quality control processes.
- Identify opportunities to introduce automation where it can improve efficiency, reliability or test coverage.
- Contribute to the development of automated testing and QA tooling as the team’s technical capabilities grow.
- Help establish sensible QA standards across websites, tracking, integrations and technical production.
- Share knowledge with developers and wider production teams to improve quality across the agency.
Skills & experience
- 2+ years’ experience in QA, software testing, website testing, digital production or a similar role.
- Strong experience with manual functional and regression testing.
- Good understanding of HTML and CSS, with enough JavaScript knowledge to understand and investigate common front-end issues.
- Confident using Chrome DevTools or equivalent browser developer tools.
- Experience testing responsive websites across different browsers and devices.
- Experience using bug tracking or project management systems such as Jira, Smartsheet, Marker.io, Confluence or similar.
- Understanding of web forms, APIs, cookies, sessions and basic web requests.
- Experience testing analytics and tracking implementations, particularly GA4 and Google Tag Manager.
- Strong attention to detail and a methodical approach to testing.
- Excellent written and verbal communication skills.
- Ability to work independently while collaborating closely with developers, designers, project managers and marketing teams.
- Good understanding of software development and website production lifecycles.
- Ability to manage multiple projects and prioritise testing according to deadlines and risk.
Desirable
- Experience working in a digital agency or client-facing technical production environment.
- Experience testing WordPress, CMS and ecommerce websites.
- Familiarity with automated testing tools such as Playwright, Cypress or Selenium.
- Experience with API testing and third-party integrations.
- Strong understanding of GA4, Google Tag Manager and conversion tracking.
- Knowledge of accessibility standards, including WCAG.
- Experience with performance testing tools such as Lighthouse or PageSpeed Insights.
- Experience testing CRM integrations, lead generation journeys or marketing automation.
- Experience helping establish QA processes within a growing team.
What Success Looks Like
- You take ownership of QA across our digital projects.
- Issues are identified early and websites launch with fewer avoidable defects.
- Developers receive clear, actionable feedback.
- Tracking, integrations and key user journeys are tested confidently before release.
- QA processes and documentation become consistent and reusable across projects.
- Recurring issues lead to improvements in how we work.
- You contribute to strengthening Upperdog’s overall technical production capability.
What benefits can Upperdog offer you?
- 30 days of annual leave from your first day, plus Bank Holidays
- Hybrid and flexible working
- Private healthcare – including mental health support, therapies and diagnostic services
- Development and events contribution towards additional learning such as online courses, subscriptions or reading materials to help you expand your knowledge
- Gym membership / subsidised parking
- Referral fee – bonus referral for any new starter or client
- Monthly team lunches
- Quarterly team building – from the New Forest water park to crazy golf!
- Dog-friendly office
- Quarterly appraisals with clear objectives, training and development plans and discussions on career progression
- Pension scheme
- Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach
- And more…
Salary: Dependent on candidate
Job Types: Full-time, Permanent
Ability to commute/relocate: Bournemouth BH2 5BD: reliably commute or plan to relocate before starting work.
For more information and to ensure your details reach the correct person, please email [email protected] with a copy of your CV and an introductory email. You will hear back within 28 days to confirm if we’d like to invite you to interview.
Please no recruitment agencies.
Job Types: Full-time, Permanent
Application question(s):
- Do you live in Dorset and can travel to Bournemouth (BH2 5BD) twice a week for this job?
Experience:
- development: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bournemouth BH2 5BD
