Customer experience training and quality manager Work, Jobs in Bournemouth (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Operational Data Improvement Manager
Allianz —Bournemouth
- £56,000 a year
- Full-time
- Hybrid work
- Machine learning
- Agile
- Employee discount
Billing Team Leader
Pennon Water Services —Bournemouth
- £32,752 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Analysis Senior Associate
JPMorganChase —Bournemouth
- Full-time
- Customer service
- Data analysis skills
- Agile
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
8d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
9d
Catering Manager
Oceanarium Bournemouth —Bournemouth
- £31,000 - £34,000 a year
- Weekend availability
- Hospitality
- Management
- English
- Employee discount
- Sick pay
Quick apply
13d
Business Development Manager - London and South-East M/F
Hirsch UK —Poole
- £70,000 - £110,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Project management
Quick apply
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
[260720B] Administrator
Hill View Primary Academy —Bournemouth
- £25,989 - £27,254 a year
- Part-time
- Microsoft Office
- Typing
- Communication skills
- Employee assistance programme
2d
Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
Strategic Procurement Manager
Draken —Bournemouth
- Management
- Organisational skills
- Contracts
Project Manager
Draken —Bournemouth
- Engineering
- Project management
- No degree
Branch Manager - Wareham
Hays Travel —Wareham
- Full-time
- Sales
- Customer service
- Supervising experience
- Annual leave
- Employee discount
Practice Manager
Dr Helen Allergy / Dr Helen Medical —St. Leonards and St. Ives West
- £45,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
8d
Marketing and Brand Manager (MedTech)
Odstock Medical Ltd —Salisbury
- £25,000 - £35,000 a year
- Full-time
- Travel
- In-person
- Marketing
- Relocation assistance
- Annual leave
Quick apply
9d
Site Manager
Watkin Jones —Bournemouth
- Full-time
- Microsoft Office
- Supervising experience
- First Aid Certification
- Annual leave
- Employee discount
Quick apply
13d
Sales Lead Coordinator
NORMAN MOTORS —Bournemouth
- £28,000 - £34,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
13d
Project Administrator
Gallifordtry —Bournemouth
- Full-time
- Microsoft Office
- IT
- Time management
- Employee discount

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customer experience training and quality manager jobs near bournemouth

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

customer experience training and quality manager jobs in bournemouth

Customer Experience Training and Quality Manager

Operational Data Improvement Manager

Billing Team Leader

Channel Sales Manager - South UK M/F

Business Analysis Senior Associate

House Manager

Customer Services Team Leader

Catering Manager

Business Development Manager - London and South-East M/F

Customer Experience Manager (Contact Centre Manager)

[260720B] Administrator

Operations Manager

Strategic Procurement Manager

Project Manager

Branch Manager - Wareham

Practice Manager

Marketing and Brand Manager (MedTech)

Site Manager

Sales Lead Coordinator

Project Administrator

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