It manager Work, Jobs in Bradford, Wyk (with Salaries)

Service Desk Team Leader
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Service Operations Manager
Arqiva —Huddersfield
- Up to £54,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Employee discount
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- Team management
- Leadership
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
IT Network Manager
TransUnion —Leeds
- Full-time
- DevOps
- Continuous improvement
- Team management
- Employee stock purchase plan
- Annual leave
14d
IT Project Manager
Northern Gas Networks —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
8d
Course Leader - Digital and IT
Leeds City College —Leeds
- £34,869 - £40,410 a year
- Full-time
- Hybrid work
- Education
- Leadership
- School
- Annual leave
Marketing & Communications Manager (B2B IT Services)
Bluesmith Information Systems —Leeds
- £35,000 - £40,000 a year
- Part-time
- Social media management
- Presentation skills
- Free parking
- Profit sharing
Quick apply
2d
Head of IT and Development
Gener8 Spaces Ltd —Padiham
- £35,000 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
- Free parking
Quick apply
5d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
External Developer Support Manager (Service Desk Manager)
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
1d
Lead Solution Architect - National: £71,835-£81,090; London: £75,585-£84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Leeds
- £71,835 - £84,840 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Sick pay
Manager of Infrastructure, Security and Network Technologies
Leeds Trinity University —Leeds
- £47,389 - £56,535 a year
- Full-time
- University
- Agile
- Leadership
Head of IT Architecture & Data
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Senior Asset and Configuration Management Specialist
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Service Desk Team Leader
Pragma —Leeds
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
11d
Industrial Site Information Systems Manager
Safran —Burnley
- Full-time
- English
- Team management
- No degree
External Developer Support Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Work from home
8d
Service Delivery Manager
Zenzero Solutions —Leeds
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Flexible schedule
4d

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Service Desk Team Leader

Gamma -
Bradford

Quick apply

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
LAN
Change management
Presentation skills
IT support
WAN
Relationship management
ServiceNow
Major incident coordination
Management reporting
Customer support
Customer interaction
Information technology team management
Leadership
Team motivation leadership

Full job description

Hybrid Bradford (minimum 3 days per week on-site)
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you will be part of a collaborative, forward-thinking team that is transforming how businesses connect and communicate globally.
We are growing fast, but we never lose sight of what matters: our people. Whether you are looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
As Service Desk Team Leader, you will be the primary operational interface between Gamma and a dedicated strategic enterprise customer. You will lead a team of Service Desk Technicians to ensure managed service commitments are delivered consistently, incidents are resolved within agreed service levels, and customers receive a reliable, high-quality service experience.
What will you be doing day-to-day?
Leading a team of on-site and remote Service Desk Technicians, ensuring high performance and excellent customer service delivery.
Managing incident and service request activity through ServiceNow, ensuring SLA compliance, timely communication, and effective escalation management.
Acting as the operational lead during major incidents, co-ordinating technical teams and third-party suppliers while maintaining clear customer communications.
Overseeing change management activities, ensuring planned maintenance and service changes are appropriately assessed, approved, and implemented.
Representing Gamma at customer service reviews, CAB meetings, Post Major Incident Reviews, and operational governance forums.
Producing and presenting service performance reports, including SLA achievement, service trends, risks, and improvement actions.
Building strong relationships with customer operational and IT stakeholders to ensure services align with business priorities and expectations.
Working closely with internal project and delivery teams to support service transitions, new service introductions, and customer-impacting changes.
What you will bring
Experience in taking the lead in team situations, taking ownership and responsibility for other team members, coaching and developing them where needed.
Experience in an ITIL-aligned service desk within a telecoms, managed services, or enterprise IT environment.
Strong knowledge of enterprise networking technologies including WAN, LAN, SD-WAN, and WiFi.
Experience managing or supporting 24x7 operational environments and major incident processes.
Proven people leadership skills, with the ability to coach, develop, and motivate technical teams across multiple locations.
Strong stakeholder management and relationship-building skills, with experience engaging senior customer contacts.
Confidence in presenting operational performance data and service reviews to customer audiences.
Experience using ITSM platforms, ideally ServiceNow, for incident, change, and service management.
ITIL Foundation certification (or working towards) and familiarity with CAB, RFC, and change governance processes would be advantageous.
What do we offer you?
25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you do not meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We are not looking to increase that network currently, so please do not send speculative CVs.
#LI-SM1
#LI-Hybrid

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Refine Your Search

it manager jobs in bradford, wyk

Service Desk Team Leader

IT Service Analyst

Service Operations Manager

Head of Software Support

IT Lead Business Analyst

IT Network Manager

IT Project Manager

Course Leader - Digital and IT

Marketing & Communications Manager (B2B IT Services)

Head of IT and Development

Helpdesk Lead

External Developer Support Manager (Service Desk Manager)

Lead Solution Architect - National: £71,835-£81,090; London: £75,585-£84,840 p.a. + benefits

Manager of Infrastructure, Security and Network Technologies

Head of IT Architecture & Data

Senior Asset and Configuration Management Specialist

Service Desk Team Leader

Industrial Site Information Systems Manager

External Developer Support Manager

Service Delivery Manager

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