Line support engineer Work, Jobs in Brancepeth, Dur (with Salaries)

2nd Line IT Support Engineer
ADNS Group —Middlesbrough
- £27,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Life insurance
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
Networking Architect
IT Professional Services Ltd. —Chester-le-Street
- £50,000 - £65,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
6d
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Sick pay
14d
Document Controller
BAM UK & Ireland —Teesside
- Computer skills
- Construction experience
- Communication skills
Electronic Engineers - all levels
Leonardo UK Ltd —Newcastle upon Tyne
- £37,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Senior Analytics Engineer
Waterstons —Durham
- £51,500 - £66,000 a year
- Hybrid work
- Azure
- DevOps
- SQL
- Employee assistance programme
- Sick pay
Professional Services Engineer
Elevate Technology Group —Cramlington
- £30,000 - £35,000 a year
- Mentoring
- Computer networking
- IT
- Gym membership
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- DevOps
- AWS
- Scripting
- Annual leave
Quick apply
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
Project Engineer
Techflow Marine —Cramlington
- £32,000 - £38,000 a year
- Full-time
- AutoCAD
- System design
- Maths
- Life insurance
- Sick pay
Quick apply
Welding Engineer
SeAH Wind —Middlesbrough
- £40,000 a year
- Engineering
- Bachelor's degree
- Welding
- Annual leave
Dual Fuel Smart Meter Engineer
Laver Group —Durham
- From £43,500 a year
- Overtime
- Customer service
- Electrical experience
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
15h
Maintenance Engineer (2 Shift)
ParalloyGroup —Middlesbrough
- £47,500 a year
- Computer literacy
- Maintenance
- Programmable logic controllers
Network Engineer
Aspire Technology Solutions —Gateshead
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Computer networking
- Free parking
- Annual leave
Quick apply
Engineer
Taylor Wimpey —Stockton-on-Tees
- AutoCAD
- Civil engineering
- Computer literacy
- Annual leave
- Employee discount
Apprentice Design Manager - Level 4
Tilbury Douglas —Stockton-on-Tees
- Full-time
- Construction experience
- Communication skills
- Annual leave
14d
Project Engineer
Balfour Beatty —Middlesbrough
- Hybrid work
- Project management
- Contracts
- Construction experience
- Annual leave

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line support engineer jobs near brancepeth, dur

2nd Line IT Support Engineer

ADNS Group
Middlesbrough

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Free parking
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Certified: Azure Fundamentals, Microsoft Corporation
ITIL Certification
Azure
Software troubleshooting
Customer service
Windows
Technical support
DHCP
ITIL
Virtualisation
IT support
DNS
SharePoint
Root cause analysis
Communication skills
PowerShell
Active Directory
Intune
Help desk

Full job description

2nd Line IT Support Engineer Managed Service Provider (MSP)

Job Title: 2nd Line IT Support Engineer

Role Overview

We are looking for a motivated 2nd Line IT Support Engineer to join our growing MSP team. The role supports a varied customer base, escalates from 1st Line, and owns complex incidents, service requests, and infrastructure issues.

You will troubleshoot Microsoft 365, Intune, Entra ID, Conditional Access, Windows Server, virtualisation platforms, and SaaS applications while delivering secure, stable, and customer-focused support.

Key ResponsibilitiesTechnical Support & Resolution

· Resolve escalated 2nd Line incidents and service requests within agreed SLAs.

· Support Windows 10/11, Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, and SaaS applications.

· Carry out root cause analysis and maintain clear ticket notes.

Microsoft Cloud & Identity

· Administer Microsoft Entra ID, MFA, SSPR, Identity Protection, and Conditional Access.

· Investigate sign-in issues, security alerts, and access problems.

· Support tenant migrations, onboarding, and cloud improvement work.

Microsoft Intune & Endpoint Management

· Deploy and manage devices through Microsoft Intune and Windows Autopilot.

· Configure compliance, configuration, application, and endpoint security policies.

· Troubleshoot enrolment, policy deployment, and Defender for Endpoint integrations.

Server & Infrastructure Support

· Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and file services.

· Troubleshoot Hyper-V and other virtual environments.

· Support backup, disaster recovery, monitoring, performance, and capacity tasks.

Customer Service & Escalation Management

· Act as an escalation point for the Service Desk and manage issues to completion.

· Communicate clearly with users, stakeholders, and internal teams.

· Support Major Incident and Problem Management activities.

Projects & Continuous Improvement

· Assist with onboarding, technical projects, and service improvements.

· Contribute to documentation, knowledge base articles, and automation ideas.

· Stay current with Microsoft technologies and industry best practice.

Required Technical SkillsEssential

· Minimum 3 years' experience in 2nd Line IT Support or an MSP environment.

· Strong Microsoft 365 administration skills, including Exchange Online, SharePoint, Teams, and OneDrive.

· Strong experience with Intune, Entra ID, Conditional Access, Windows Server, Active Directory, Group Policy

· Strong troubleshooting skills, customer service, and communication skills.

Desirable

· Microsoft Defender Suite, Azure VMs, Azure Networking, or PowerShell.

· Backup platforms such as Datto, Veeam, or similar.

· Cisco Meraki, Cyber Essentials, or ITIL Foundation knowledge.

Personal Attributes

· Analytical, organised, and able to prioritise multiple customer issues.

· Customer-focused with strong attention to detail.

· Team player with a proactive approach to learning and mentoring junior engineers.

Key Performance Indicators (KPIs)

· SLA adherence, first-time fix rate, and ticket resolution quality.

· Customer satisfaction, documentation completeness, and escalation reduction.

· Technical certification progress.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

line support engineer jobs in brancepeth, dur

2nd Line IT Support Engineer

3rd Line Network Support Engineer

2nd Line Support Technician

Platform Engineer

Networking Architect

Infrastructure and Network Engineer

Document Controller

Electronic Engineers - all levels

Senior Analytics Engineer

Professional Services Engineer

Cloud Infrastructure Engineer - AWS

CAD Technician

Project Engineer

Welding Engineer

Dual Fuel Smart Meter Engineer

Maintenance Engineer (2 Shift)

Network Engineer

Engineer

Apprentice Design Manager - Level 4

Project Engineer

I want to receive the latest job alerts for line support engineer in brancepeth, dur

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