Information & network Work, Jobs in Bridge, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Communication skills
Quick apply
IT Support Technician
Strode Park Foundation —Herne
- £25,000 a year
- Full-time
- Remote
- Computer literacy
- Computer networking
- In-person
- Free parking
- Flexible schedule
Quick apply
Part-Time Administrator
ISP School —Whitstable
- £14,565.47 - £20,391.65 a year
- Part-time
- Experience working with children
- Organisational skills
- Budgeting
- Employee discount
Quick apply
Vfast Senior Solutions and Infra Engineer
ORBITAL NET LIMITED —Bekesbourne
- Hybrid work
- Maintenance
- Continuous improvement
- Quality control
Quick apply
Security Officer (Days)
Canterbury Christ Church University —Canterbury
- £24,454 - £25,804 a year
- Full-time
- Customer service
- Travel
- Communication skills
2d
Project Worker
Sanctuary Supported Living —Canterbury
- £14.01 an hour
- Weekend availability
- Customer service
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Automation & Cyber Security Manager
BI AH UK Ltd —Ash
- Full-time
- Computer Science
- Engineering
- Continuous improvement
Seasonal Supervisor
Lush —Canterbury
- £14.45 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8h
Mental Health & Housing Navigator
Porchlight —Canterbury
- £28,675 - £30,386 a year
- Full-time
- In-person
7d
Building Control Manager
Harwood —Canterbury
- From £80,000 a year
- Customer service
- Computer literacy
- Writing skills
- Annual leave
Trainee Manager
Lush —Canterbury
- £31,350 a year
- Temporary
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
2d
Junior Engineer
Eleclink —Folkestone
- Hybrid work
- Maintenance
- English
- No degree
Dementia Co-ordinator Team Leader
AGE UK HERNE BAY AND WHITSTABLE —Herne Bay
- Up to £30,206 a year
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Annual leave
Quick apply
2d
Primary Care Network (PCN) Care Coordinator
Maidstone Central Primary Care Network —Maidstone
- £13 an hour
- Part-time
- Case management
- Travel
- Cleaning
- Free parking
- Employee discount
Quick apply
Administrator – Single Point of Access
ABL Health —Ashford
- £25,000 a year
- Weekend availability
- Databases
- Administrative experience
- Continuous improvement
- Annual leave
- Referral programme
Assistant Service Manager
RGH‑Global Limited —Canterbury
- £29,012 a year
- Full-time
- Microsoft Word
- Team management
- Conflict management
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
2026 One Year Management Placement / Internship – Canterbury / Ashford / Dover
Enterprise Mobility —Canterbury
- Customer service
- Mentoring
- Training & development
- Referral programme
7d
Care and Support Assistant
Sanctuary Supported Living —Canterbury
- £13.81 an hour
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Community Champion Volunteer - Canterbury, Kent
British Heart Foundation —Canterbury
- Computer literacy
- Computer skills
- Leadership

I want to receive the latest job alerts for information & network in bridge, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Ticket management
Incident documentation
Case record updates
Internal department liaison
CompTIA Network+
Ticket management systems
Technical support incident logging
Telecommunication
Technical writing
IP networking
Customer interaction
IT incident logging
Multidisciplinary collaboration
Network monitoring
Incident log maintenance
Communication skills
CompTIA A+
Help desk

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

information & network jobs in bridge, ken

Service Desk Technician

IT Support Technician

Part-Time Administrator

Vfast Senior Solutions and Infra Engineer

Security Officer (Days)

Project Worker

Automation & Cyber Security Manager

Seasonal Supervisor

Mental Health & Housing Navigator

Building Control Manager

Trainee Manager

Junior Engineer

Dementia Co-ordinator Team Leader

Primary Care Network (PCN) Care Coordinator

Administrator – Single Point of Access

Assistant Service Manager

Senior IT Technician

2026 One Year Management Placement / Internship – Canterbury / Ashford / Dover

Care and Support Assistant

Community Champion Volunteer - Canterbury, Kent

I want to receive the latest job alerts for information & network in bridge, ken

Related Searches

Explore jobs in more locations

Company Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected