1st line support Work, Jobs in Brighton (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
6d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
2nd Line IT Support Engineer
Global 4 Group —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
9h
Communication Support Worker
Team Domenica —Brighton
- £22 an hour
- Part-time
- In-person
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
Associate Technical Underwriter
1st Central —Haywards Heath
- £31,165 - £35,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
13d
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Apprentice Bricklayer
Helme and Hallett —Haywards Heath
- £16,640 a year
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
6d
Associate Commercial BI Developer
1st Central —Haywards Heath
- Up to £37,000 a year
- Hybrid work
- SQL
- Communication skills
Machining Apprentice
Nasymth IEC Limited —Littlehampton
- £16,640 a year
- Full-time
- Analysis skills
- Travel
- IT
- Free parking
Quick apply
6d
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
Control Centre Technician - Three Bridges ROC
Network Rail —Crawley
- £54,649 - £56,777 a year
- Full-time
- Maintenance
- In-person
- Annual leave
10d
Fitness Instructor
Wave Active Limited —Newhaven
- £14,415.24 a year
- Part-time
- Maintenance
- Microsoft Office
- Computer skills
- Free parking
- Employee discount
Quick apply
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
Operational Support Team Member
St John Ambulance —Ringmer
- No experience needed
Assistant Finance Apprentice
SOS Systems Limited —Crawley
- £14,560 a year
- Full-time
- Microsoft Excel
- Accounting
- In-person
- Annual leave
Quick apply
7d
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Business Administration Apprentice
Nasymth IEC Limited —Littlehampton
- £16,640 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
- CAD
- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
3d

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

1st line support jobs in brighton

IT Service and Support Analyst

1st Line Support Engineer

First Response Engineer - Service Desk - MSP

First Line Support / Helpdesk Engineer - Hybrid

2nd Line IT Support Engineer

Communication Support Worker

Associate Technical Underwriter

Trainee IT Support Engineer

Apprentice Bricklayer

Associate Commercial BI Developer

Machining Apprentice

Technical Customer Support Coordinator

Control Centre Technician - Three Bridges ROC

Fitness Instructor

IT Repairs Engineer

Operational Support Team Member

Assistant Finance Apprentice

Senior TechOps Generalist

Business Administration Apprentice

IT Manager

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