Head of Work, Jobs in Brigstock, Nth (with Salaries)

Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Employee discount
- Gym membership
Site Manager
Morrisons —Thrapston
- Continuous improvement
- Training & development
- Manufacturing
- Free parking
- Annual leave
Quick apply
Production Manager - 12 month fixed term contract
Morgan Advanced Materials —Corby
- Full-time
- ERP systems
- Continuous improvement
- Team management
Events Executive
Zellis —Peterborough
- Organisational skills
- Annual leave
Operations Manager
ASDA —Corby
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
8d
Business Support Manager
Grange Primary Academy —Kettering
- £30,000 a year
- Call to connect
- Experience working with children
- Communication skills
- School
12d
Executive Assistant to the Head
OAKHAM SCHOOL —Oakham
- £30,000 - £35,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
1d
Site Planner-D365 Implementation (18-month FTC)
Morgan Advanced Materials —Corby
- Data analysis skills
- Analysis skills
- Continuous improvement
Project Operations Manager
CTSG —Northampton
- £42,000 - £50,000 a year
- Full-time
- Team management
- Construction experience
- In-person
- Free parking
- Referral programme
Quick apply
22h
Head of Strategy and Projects
AMFresh —Alconbury
- Analysis skills
- Presentation skills
- Communication skills
Quick apply
10d
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
- Continuous improvement
- Quality control
People Manager
Carter Jonas —Peterborough
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Referral programme
2d
Network Administrator (Net Admin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
10d
Sales Reporting & Insight Manager - Permanent
CITB —Peterborough
- £53,303 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Recruiting
- Employee assistance programme
2d
Senior Customer Service Specialist
Trade Mastermind Limited —Peterborough
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Conflict management
- Mentoring
- Free parking
- Annual leave
Quick apply
10d
Business Development Manager
Welcomm Communications Ltd —Market Harborough
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Buying Assistant
Bodypower Sports plc Fitness Superstore —Moulton
- £27,000 a year
- Full-time
- Merchandising
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
11d
Recruitment Administrator
Silver Birch Care Holdings —Peterborough
- Administrative experience
- Recruiting
- Organisational skills
- Employee assistance programme
- Referral programme
FP & A Manager
iBC Healthcare —Leicester
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
14d

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head of jobs near brigstock, nth

Customer Service Coordinator

URBN -
Peterborough

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount
Gym membership

Qualifications

Microsoft Powerpoint
French
Customer service call handling
Report writing
Report generation
Stakeholder collaboration
Stakeholder liaison
Process improvement
English
Microsoft Office Suite
Complaint handling
Fashion retail
Customer interaction
Retail experience
German

Full job description

About Us:

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary:

Handling a range of customer issues on a daily basis, e.g. general enquiries and resolving complaints. Communicating with customers via email, social media platforms and phone, providing high quality service, and acting as the main link between our customers and our brands.

What You'll Be Doing:

Help to manage the Customer Service inboxes, and contact queues, ensuring we are responding to customers within our promised response timeframes and SLA’s. Contribute to and produce reports according to business requirements (e.g. daily, weekly, monthly).

Working through challenging conversations with customers to turn poor experiences around and restore their faith in our brands. Contributing to decision making processes relating to individual customer cases, using guidelines to determine appropriate compensation levels.

Working with the 3rd party contact centre to ensure they are adhering to processes and guidelines. Providing coaching to agents to help identify common service-related issues and work with relevant teams to resolve and prevent service issues.

Working in partnership with key areas of the Supply chain and the wider business, to review and challenge processes and enhance the customer experience.

Working in line with vision & values

What You'll Need:

Ability to communicate with confidence both verbally and with excellent written English is essential. Fluent German or French language skill may be required & would be advantageous

Excellent communicator who can build productive and effective relationships with internal and external stakeholders (e.g. Brands, carriers, 3rd party contact centre).

Well organised individual who is proactive and self-motivated to take on multiple tasks simultaneously.

Accurate and numerate, with a keen eye for detail, and good I.T skills in the MS Office software packages, particularly Excel and PowerPoint; experience of using customer/order management systems would be useful i.e Salesforce.

Customer focused, with previous experience working in a customer facing role. Experience working within a fashion/lifestyle retail environment would be an advantage.

The Perks:

Wellbeing:
Employees Assistance program to support with mental, physical and financial health
Fully equipped free gym and 50% discount off external gym memberships
Private Medical Insurance

Employee Discount:
Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)

Travel:
Cycle to work scheme

Continued Development:
We offer structured support within the business alongside continued learning and

development

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Apply Now

Refine Your Search

head of jobs in brigstock, nth

Customer Service Coordinator

Site Manager

Production Manager - 12 month fixed term contract

Events Executive

Operations Manager

Business Support Manager

Executive Assistant to the Head

Site Planner-D365 Implementation (18-month FTC)

Project Operations Manager

Head of Strategy and Projects

Quality Engineer

People Manager

Network Administrator (Net Admin)

Fractional Chief Operating Officer (COO)

Sales Reporting & Insight Manager - Permanent

Senior Customer Service Specialist

Business Development Manager

Buying Assistant

Recruitment Administrator

FP & A Manager

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