Customer service representative Work, Jobs in Bristol, Bst (with Salaries)

Customer Service Advisor
Healix —Bristol
- £26,000 - £28,000 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Advisor
Host Student Housing Limited —Bristol
- £13,500 a year
- Part-time
- Hospitality
- Front desk
- In-person
- Employee assistance programme
- Life insurance
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Temporary
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
Customer Service Representative
Reconomy Connect —Bristol
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Store discount
- Employee assistance programme
12d
Member Services Pension Officers x 2
Bath and North East Somerset Council —Keynsham
- £17.85 - £19.32 an hour
- Data analysis skills
- Computer skills
- Communication skills
7d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Customer Care Consultant - Maternity Cover
ELEMIS —Bristol
- £28,122 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Bristol Insurance —Bristol
- £12.71 - £12.98 an hour
- Part-time
- Salesforce
- Analysis skills
- Financial services
Quick apply
4d
End of Contract Customer Support Assistant
Ayvens —Bristol
- £27,030 a year
- Full-time
- Microsoft Word
- Communication skills
- Time management
- Free parking
- Annual leave
Temporary Customer Service Advisor
Truespeed Communications Ltd —Bath
- £12.74 - £13.46 an hour
- Temporary
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Free parking
13d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Customer Service Field Representative
Resolvecall —Bristol
- £28,157.09 - £39,237.09 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant
Tenpin —Bristol
- £8.00 - £12.71 an hour
- Part-time
- Front desk
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Representative
Fidelity International —Kingswood
- £27,000 a year
- Full-time
- Phone etiquette
- Communication skills
- Free parking
- Employee assistance programme
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Bristol
- Weekend availability
- Customer service
- Employee discount
Customer Care Consultants – Christmas Temps x 10
ELEMIS —Bristol
- £13.45 an hour
- Full-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Employee discount
Quick apply
Inside Sales, Customer Service
Semtech —Bristol
- Full-time
- Hybrid work
- Salesforce
- English
- Bachelor's degree
Internal Sales Person/Customer Service Advisor
Antifriction —Bristol
- £12.71 - £13.00 an hour
- Full-time
- Computer literacy
- Data entry
Quick apply
7d

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Customer Service Advisor

Healix
Bristol

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
6 days ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
English
Insurance claims handling experience
Analysis skills
Customer support
Customer interaction
Communication skills

Full job description

Do you have excellent customer service skills and a passion for helping people? Are you looking for a rewarding career in the private medical industry where your work can have a direct impact on people's lives? If so, you might be the perfect fit for our Member Advisor role!

As a Member Advisor you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications.

PERSON SPECIFICATION

We are looking for an individual who can deliver great customer service and who has strong command of the English language, both verbal and written.

In addition, we are looking for:

Decision making skills and ability to use own initiative.
A diplomatic open style and approach, with excellent verbal and written communication.
A high degree of accuracy and attention to detail and work well under pressure.
The ability to work well both independently and as part of a team.
Good problem solving and analytical skills.
Good commercial awareness with the ability to make decisions with the "bigger picture" in mind.
Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.
An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries.

A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage.

About The Role

AS MEMBER ADVISOR, YOU WILL BE INVOLVED IN:

Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims
Obtaining medical evidence from providers to substantiate claims decision/treatment
Dealing with queries in relation to clinical treatment or pre-authorisation requests
Arranging care with the appropriate medical team/facility
Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients
Ensuring all documents are correctly and accurately allocated on Case Management System
Assisting the Case Managers with high cost claims where required

Required Criteria

Do you have Customer Service Experience?
Do you have a good command of the English language?

Desired Criteria

Do you have medical claims handling experience?

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

£26,000.00 - £28,000.00 per year

Quick apply

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