Sr customer success manager Work, Jobs in Bristol, Bst (with Salaries)

Senior Customer Success Manager
SBS —Bristol
- Hybrid work
- Communication skills
- Annual leave
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Chief Operating Office
Avencrest Solutions —Bristol
- £110,000 - £140,000 a year
- Full-time
- Team management
- Mentoring
- Contracts
- Life insurance
Quick apply
2d
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Project Manager - SatComs
CGI —Bristol
- Full-time
- Hybrid work
- PMP
- Business development
- Project management
Quick apply
Resident Experience Manager
Bristol City Council —Bristol
- £57,361 - £59,794 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexitime
4d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Territory Manager – Southwest England
UNOQUIP GmbH —Bristol
- £43,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
Area Manager Final Mile
Evri —Bristol
- £76,000 - £80,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
4d
Lead Agile Delivery Manager
HM Revenue and Customs —Bristol
- £71,725 - £79,481 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Work from home
9d
Senior Contracts Manager
Bristol Water —Bristol
- £65,000 - £70,000 a year
- Project management
- Continuous improvement
- No degree
- Free parking
- Annual leave
1d
Talent Acquisition Business Partner (Wealth Management)
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Talent Acquisition Partner, GTM & Commercial
Rowden —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
3d
Senior Project Manager
MBDA —Bristol
- £50,000 - £60,000 a year
- Overtime
- Hybrid work
- Free parking
Regional Lead - Direct Relationship Management - South
Allica Bank —Bristol
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bristol
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply

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Senior Customer Success Manager

SBS -
Bristol

Apply Now

Job details

Benefits

Annual leave

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Change management
Partnership building
Customer relationship management
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
Account management
Communication skills

Full job description

Position Overview:

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Customer Success Manager!

A Customer Success Manager is responsible for ensuring customers achieve value from SBS Specialised Finance solutions through proactive relationship management, customer engagement, adoption planning, retention initiatives, and strategic account development.

The role focuses on building strong customer partnerships, driving product adoption, improving customer satisfaction, supporting retention objectives, and identifying opportunities for growth within assigned accounts.

The successful candidate will manage a portfolio of customer relationships while acting as a trusted advisor and advocate throughout the customer lifecycle.

Location: Bristol, UK
Work model: Hybrid

Responsibilities:

Customer Relationship Management

Develop strong and trusted relationships with assigned customers.
Serve as the primary Customer Success contact for key accounts.
Maintain regular engagement with customer stakeholders.
Act as a customer advocate within the organization.

Customer Adoption & Value Realization

Drive product adoption and utilization across assigned accounts.
Help customers achieve intended business outcomes.
Monitor customer health and engagement metrics.
Identify risks to adoption and develop mitigation plans.

Retention & Renewal Support

Support customer retention initiatives.
Partner with internal teams to improve customer satisfaction.
Contribute to renewal planning and customer success strategies.
Help reduce churn risk through proactive engagement.

Strategic Account Growth

Identify opportunities to expand customer engagement.
Support cross-sell and upsell discussions when appropriate.
Collaborate with Sales and Account Management teams.
Contribute to long-term account development plans.

Customer Success Leadership

Share best practices across the Customer Success team.
Contribute to process improvements and team development.
Support continuous improvement initiatives.
Strengthen Customer Success capabilities as the organization scales.

Qualifications:

Experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role.
Strong customer engagement and stakeholder management skills.
Experience managing customer portfolios.
Ability to build trusted relationships with customers and internal stakeholders.
Strong communication and presentation skills.
Proven ability to work independently while collaborating across teams.
Comfortable working in a fast-paced environment.

Desired Skills

Customer Success methodology
Relationship management
Customer retention
Customer engagement
Strategic account management
Stakeholder management
Communication and presentation skills
Commercial awareness
Problem solving
Team collaboration
Change management
Customer advocacy

Company Overview:

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

#LI-Hybrid

#LI-ST1

Apply Now

Refine Your Search

sr customer success manager jobs in bristol, bst

Senior Customer Success Manager

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Chief Operating Office

Head of Product - Dairy

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Area Manager Final Mile

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Senior Talent Acquisition Partner, GTM & Commercial

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Regional Lead - Direct Relationship Management - South

Business Support Manager

Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped

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