Software customer service manager Work, Jobs in Bristol (with Salaries)

Implementation Consultant
Xledger —Bristol
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- English
- Annual leave
- Work from home
Quick apply
11d
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Operations Manager (Service Improvement)
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
14d
Project Manager
Diligenta —Bristol
- £43,350 - £54,190 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Team management
- Budgeting
- Employee assistance programme
Quick apply
Office Manager
Head Office —Bristol
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Office
Quick apply
14d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave
Project Manager - SatComs
CGI —Bristol
- Full-time
- Hybrid work
- PMP
- Business development
- Project management
Quick apply
12d
Account Handler
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
- Computer literacy
- Project management
- Computer skills
Communications Manager
Softcat —Bristol
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
- Flexible schedule
Administrative Assistant
Fire Glass UK —Bristol
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Employee discount
Quick apply
13d
Assistant Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Product Manager
Ripjar —Bristol
- Remote
- Product management
- Agile
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
13d
Receptionist
Mercure Bristol North The Grange —Bristol
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Software Engineer Foundation
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Software development
- Agile
- AI
- Annual leave
- Flexitime
3d
Software Engineering Manager
KLA —Newport
- Full-time
- Master's degree
- Bachelor's degree
- Machine learning
- Annual leave
Customer Experience Host
JLL —Bristol
- Part-time
- Computer skills
- Communication skills
- Time management

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software customer service manager jobs near bristol

Implementation Consultant

Xledger
Bristol

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Work from home
Company events
Private medical insurance

Qualifications

Technical troubleshooting
Sales support
Driving Licence
Oracle
Stakeholder collaboration
Client engagement
Stakeholder liaison
Mentoring junior staff
ERP systems
Business analysis
Process improvement
NetSuite
ERP software
English
Analysis skills
Presentation skills
Accounting
Mentoring
Project implementation
Live product demonstrations
IT
Finance and accounting experience
Product demonstrations
Multidisciplinary collaboration
Business requirements
Solution architecture
AI
Communication skills
AAT

Full job description

Available Position: Implementation Consultant

Location: Bristol – Hybrid

Role: Full Time

Remuneration: £40,000 - £50,000 (experience depending).

The Role

An exciting opportunity has arisen within our Consulting Department for an experienced Implementation Consultant with strong business understanding and a passion for new technology. We are looking for someone who thrives in a dynamic, collaborative environment and wants to be part of a friendly and professional team.

As part of the Operations Team, you will work alongside experienced consultants to manage the implementation of Xledger software for a wide range of customers. This includes working with multiple stakeholders and cross-functional teams to deliver high-quality training, guidance, and domain expertise.

You will be a qualified or part-qualified accountant with a track record of successful ERP implementations and experience in system integration. Previous experience in audit, financial control, or finance business partnering will be highly beneficial, as will the ability to quickly build relationships and identify client pain points.

In addition to your core implementation responsibilities, this role offers a development path into the Solutions Department. This is ideal for candidates looking to expand into client-facing solution design, commercial support, and business development. Through mentoring and targeted exposure, you’ll progressively gain experience in areas such as solution architecture, product demonstration, and proposal development positioning you for a full transition into Solutions over time.

Main Responsibilities

Acquiring in-depth knowledge of the Xledger product.
Managing the implementation of Xledger for new customers.
Ensuring implementations follow best practices, helping customers optimise and streamline business processes.
Collaborating with Xledger’s project management team and resource manager to deliver projects.
Driving implementation projects to deliver measurable business benefits identified in the pre-sales process.
Managing third-party relationships.
Ensuring projects are delivered on time, within budget, and within scope.
Reporting to the Consulting Manager or a senior member of the Management Team, including submitting weekly timesheets and 15Five feedback.
Providing customer training, including mentoring new starters and interns as needed.
Running implementation workshops.
Performing intermittent testing of new product releases.
Providing input into development priorities, especially for UK-specific accounting requirements.
Supporting pre-sales efforts, including solution scoping, demonstrations, and input on proposals.
A willingness to travel is essential.

Essential Qualifications and Experience

Part-qualified accountant (AAT, ACCA, ICAEW, or CIMA)
Practical experience in one or more of the following areas: Management and financial accounting; Project management, project accounting, project billing; Multi-currency reporting, multi-company accounting, and consolidation; or Purchasing, stock accounting, and ordering
Strong understanding of core business processes
Full UK driving licence and a willingness to travel.

Desired Qualifications and Experience

Fully qualified accountant (AAT, ACCA, ICAEW, or CIMA)
Experience implementing ERP systems (e.g. Unit4/Agresso, Microsoft, SAP, Sage 200, NetSuite, Oracle), either as a consultant or in-house
Practical experience across all of the following areas: Management and financial accounting; Project management, project accounting, project billing; Multi-currency reporting, multi-company accounting, and consolidation; or Purchasing, stock accounting, and ordering
Prior experience in audit, finance business partnering, or financial control.
Strong IT technical skills and understanding.
Knowledge of broader organisational systems.

Highly Valued Skills

Excellent communication and presentation skills
Fluent written and spoken business English
Flexibility and a strong appetite for learning
Strong requirements gathering and analysis abilities
Robust IT and technical understanding
Advanced problem-solving and troubleshooting capabilities
Proven ability to transfer knowledge effectively
Solid data migration experience
Competence in generative AI tools

Personal Characteristics

Self-motivated with the ability to motivate others
Service-minded, commercially aware, and solution-focused
Responsible, reliable, and highly organised
Accurate, structured, and detail-oriented
Confident under pressure and comfortable to communicate when something isn’t known.
Able to work independently and as part of a team
Comfortable engaging with clients at both technical and senior stakeholder levels

Benefits and Terms

Full time role.
Ability to work from home twice a week.
Core hours policy.
Health insurance.
26 days holiday, rising by 1 day per 2 years service (up to a maximum of 5 extra days), not including bank holidays.
Provision to buy annual leave (after 1 years service).
Work Anywhere globally for 4 weeks of the year (after 1 years service).
Your birthday-day off
An excellent culture with regular paid-for social events.

Overview of the Solution’s Role

The Solutions Consultant plays a pivotal role in driving Xledger’s sales success by bridging the gap between technical capabilities and customer needs. Combining strong business acumen with a passion for technology, the role involves working closely with the sales team to understand client objectives, design tailored ERP solutions, and clearly communicate the value of Xledger to both technical and non-technical stakeholders. From conducting in-depth needs analysis, crafting compelling product demonstrations, and supporting proposal development, to engaging in the tender process and attending industry events, the Solutions Consultant ensures that every customer interaction builds trust and drives informed decision-making. Post-sale, they facilitate a smooth transition to implementation teams, all while contributing to strategic initiatives and remaining flexible for regular travel and evolving client demands.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Company events
Cycle to work scheme
Private medical insurance
Work from home

Ability to commute/relocate:

Bristol BS2 0JJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you happy working on-site at our Bristol office 3 days per week?

Work Location: Hybrid remote in Bristol BS2 0JJ

Quick apply

Refine Your Search

software customer service manager jobs in bristol

Implementation Consultant

Sr Customer Success Manager

Manager of Dedicated Implementations - EMEA

Operations Manager (Service Improvement)

Project Manager

Office Manager

Customer Experience Manager

Software Customer Service Manager

Project Manager - SatComs

Account Handler

Communications Manager

Administrative Assistant

Assistant Service Delivery Manager

Product Manager

Customer Retention & Upsell Specialist

Digital Customer Service Advisor

Receptionist

Software Engineer Foundation

Software Engineering Manager

Customer Experience Host

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