Graduate customer advisor Work, Jobs in Brompton, Nyk (with Salaries)

Graduate Customer Advisor
CA Group Ltd —Bishop Auckland
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Free parking
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2d

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Graduate Customer Advisor

CA Group Ltd -
Bishop Auckland

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Sales
Quality management
Microsoft Office
MRP
Bachelor's degree
Communication skills

Full job description

This is a fast-paced job role, where the Customer Advisor will effectively handle customer orders, as well as dealing with and resolving complaints and issues.

Job Summary / Key Responsibilities:

Work closely with the sales and production teams to improve the customer experience.
Provide support to, and deputise for, the ‘order co-ordination’ process to improve overall effectiveness.

· Ensure all EPICOR data entry is accurate and completed within the required timescales.

· Be responsible for any order changes from original order receipt.

· Ensure any date changes and order confirmations are provided to customers.

· Review customer requirements and execute plans to achieve OTIF performance criteria.

· Provide customers with ETA’s and also with delivery reports for the coming week/s.

· Provide feedback to customers where OTIF isn’t possible due to production issues.

· Provide continued support to the ‘Transport Issue Log’ process by resolving issues.

· Improving service offering - innovating and evolving systems, processes & procedures.

· Grow technical knowledge by attending educational theory and practical workshops and regularly review technical literature.

· Ensure all work complies with the CA Group QMS system.

Knowledge, Skills & Experience:

Bachelors Degree in any discipline.
Experience in the use of ERP/MRP Systems and Microsoft Office applications.
The ability to work at speed whilst maintaining attention to detail.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Patience and the ability to remain calm in stressful situations.
Sales and persuasive skills.

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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Graduate Customer Advisor

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