Closing Date: 09/09/2026
Interviews: 18/09/2026
Salary: £24,852.61 p/a FTE (pro rata for part-time hours).
Hours: We welcome applications from candidates wishing to work full time, part time, job share.
Hours can be worked between 09:00 Monday and 13:00 Friday. Up to 40 hours per week are available.
- Full days 09:00 18:00 or
- Split shift mornings 09:00 13:00 or
- Afternoons 13:00 18:00.
Please indicate your preferred hours when applying.
We're looking for a Receptionist to join our team and play a vital role in supporting patients, visitors, and clinical colleagues every day.
This is much more than a reception role. As the first point of contact for our services, you'll welcome patients, provide reassurance and support, help people access the care they need, and contribute to a positive patient experience from the moment they arrive.
You'll be part of a dedicated team working together to deliver outstanding care to our local community.
If you're passionate about customer service, enjoy working with people, and want to be part of a team delivering high-quality healthcare, we'd love to hear from you.
Full training provided.
Due to licence limitations, visa sponsorship is not available for this position. Applicants must hold the right to work in the UK.
We may close this vacancy early if we receive sufficient applications for the role. We encourage you to submit your application as early as possible.
What you'll be doing as a Receptionist:
- you will be the first point of contact for patients, visitors and healthcare professionals, providing a friendly, professional and welcoming service.
- You will manage appointments, answer telephone and face-to-face enquiries.
- Maintain accurate patient records, and support the smooth day-to-day running of our services.
- Supporting with administrative tasks with the operational team.
- Working closely with clinical and operational teams, you will help coordinate patient flow, support a safe and well-organised environment, and ensure patients receive timely access to care.
- The role also involves monitoring reception and waiting areas, handling correspondence and deliveries, undertaking administrative tasks, and escalating any patient safety, safeguarding or security concerns appropriately.
This is a rewarding opportunity to play a key role in delivering a positive patient experience and supporting high-quality healthcare services.
What we're looking for
- Stays calm under pressure
- Is highly organised
- Enjoys problem-solving
- Is confident using IT systems
- Communicates clearly and professionally
- Works well as part of a team
- Wants to make a positive difference to people's lives
About us
Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 210,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.
At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.
- Taurus Healthcare offer many employee benefits, such as:
- Access to a generous NHS pension scheme with 23.78% employer contribution.
- 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
- Access to an extensive Employee Benefits Programme (Vivup) offering:
- 24/7 access to counselling services
- Salary sacrifice scheme for cars and bikes
- Access to a wide range of discounts from national retailers
- Access to the Blue Light extensive discount scheme.
Job descriptionJob responsibilities
This role is often the first point of contact for patients, visitors and healthcare professionals, making it a vital part of delivering an excellent patient experience. As the friendly and professional face of the service, the Receptionist creates a welcoming environment, supports patients to access the right care at the right time, and helps ensure the smooth and efficient running of clinical services.
Working as part of a multidisciplinary team, the Receptionist plays a key role in coordinating appointments, managing enquiries, maintaining accurate patient records, and supporting both clinical and operational colleagues. The role requires excellent communication, organisational and customer service skills, alongside a commitment to confidentiality, patient safety, and high quality care.
The Receptionist contributes directly to the effectiveness of the service by helping maintain a safe, organised and responsive environment for patients and staff. Through their daily interactions, they promote a positive patient experience, identify and escalate concerns when necessary, and support the delivery of compassionate, efficient and patient-centred healthcare services.
Main Responsibilities
- Greet patients and visitors in a courteous and professional manner.
- Manage patient appointments using the scheduling system.
- Assist with administrative tasks as required by the clinical and administrative teams.
- Register patients and manage appointment books for various clinics.
- Answer telephone calls and respond to patient inquiries effectively.
- Maintain accurate and up-to-date patient records and documentation.
- Coordinate with clinical staff to ensure smooth patient flow and communication.
- Handle incoming and outgoing mail and correspondence.
- Ensure the reception area and clinical space is tidy and welcoming at all times.
- To receive and ensure all deliveries are signed for and signposted appropriately to relevant team members.
- To answer the main telephone enquiries line and manage enquiries and redirect calls to appropriate members of staff.
- To answer intercom enquiries from visitors at the front of the building, allowing them entry to the building.
- To complete daily checks within the clinical reception area and clinical rooms, reporting any issues to the operational team.
- To complete Health and Safety checks and update Teamnet with dates and reporting any issues to the operational team.
- To ensure rooms are fully stocked and report any shortages to the operational team.
- To ensure general waste and recycling bins are placed outside in readiness for scheduled collection days and support with the clinical waste collection.
- To observe patients, in the seating area to ensure the area is safe and immediately escalating concerns to Service Coordinator and clinician on site for any patient who you observe in the seating area that may have deteriorated.
- Identifying any security issues and notifying to the Service Coordinator and reporting as necessary i.e. Police (999) or 101 service. (e.g. hostile, aggressive and potentially intoxicated patients / members of the public)
- Identifying any safeguarding concerns and escalating to Service Coordinator
- To be approachable and when required provide support to patients, relatives and other Health Care Professions in a professional manner.
Person Specification
Experience
Essential
- Experience of working in a customer facing role.
- Experience of dealing with confidential and/or sensitive data
Desirable
- Experience of working in a GP practice
- Experience of EMIS web / Adastra systems
Skills
Essential
- Proficient in keyboard skills and IT
- Excellent communication skills
- Excellent telephone manner
- Good organisational skills
- Good listening skills
- Excellent customer service skills
- Ability to deal with customers in a polite, friendly and sensitive manner.
- Able to work well in a busy environment where interruptions are common place
- Good teamworking skills
- Ability to use initiative to solve problems that arise
Desirable
- Familiar with medical terminology
Qualifications
Essential
- GCSE maths and English or equivalent
Other Job Requirements
Essential
- Willing to provide sickness / holiday cover
Personal Qualities and Attributes
Essential
- Able to work as part of a team
- Courteous and friendly
- Able to work without close supervision
- Tactful and diplomatic
- Good timekeeper
- Able to use own initiative
- Conscientious
Experience
Essential
- Experience of working in a customer facing role
- Experience of dealing with confidential and/or sensitive data
Desirable
- Experience of EMIS web / Adastra systems
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay: £24,852.61 per year
Benefits:
- Company pension
- Cycle to work scheme
- Sick pay
Work Location: In person
