Collections agent Work, Jobs in Broughton, Nth (with Salaries)

Telephone Collections Agent
Rundle & Co Limited —Market Harborough
- £25,115.45 a year
- Full-time
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
4d
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- £27,000 a year
- CRM software
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11d

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Telephone Collections Agent

Rundle & Co Limited
Market Harborough

Quick apply

Job details

Permanent | Full-time
£25,115.45 a year
4 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee discount
Gym membership
Referral programme
Sick pay
On-site parking

Qualifications

Customer service

Full job description

Employer: Rundles

Job Role: Telephone Collections Agent

Location: Market Harborough

Salary: £25,115.45pa (plus the opportunity to earn commission)

Reporting to: Contact Centre Manager

Responsible for: Handling of all telephone queries

Hours: Full Time - 37.5 hours per week

About us:

Based in Market Harborough for over 30 years, Rundle & Co is one of the most respected enforcement companies in the industry.

Position Overview:

This role supports the business in dealing with the customers to resolve their debts in line with our clients’ expectations and our Fairness in Operations charter. Working on behalf of Local Authorities across England & Wales we collect vital funding to help support the services in each of these Authorities’ communities. You will be responsible for the handling of all telephone queries in order to maximise collections for Rundles. This position will be on a shift pattern 8am to 8pm Monday to Friday, 8am to 12pm on the occasional Saturday.

Key Duties and Responsibilities:

Ensure that inbound and outbound telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures.
Manage conflict and deal with vulnerable customers that balance’s their needs with that of Rundles.
Ensure that call data is logged using the appropriate systems to maintain accurate records for both the clients and customers.
Responsible for taking payments in line with industry requirements.
Negotiate payment plan arrangements in line with our fairness charter.
Aiding other departments in completing their tasks.
Responding to customers on external and internal platforms.
Ensure that responses adhere to all applicable internal and external guidelines.

What's in it for you?

25 days annual leave plus bank holidays
Company Pension
Subsidised gym membership
Cycle to work scheme
Free fresh fruit
Employee discount programme
Free on-site parking
Health & wellbeing programme
Referral programme
Buying Holidays
Continuous learning & development

If you’re interested, please send your CV and covering letter to [email protected]. We will consider applicants with no telephone collection experience but with transferrable skills and a genuine desire to deliver great customer results.

Rundles and Co are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Gym membership
Health & wellbeing programme
Sick pay
Store discount

Work Location: In person

Quick apply

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Telephone Collections Agent

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