Location: Leicester
Company: Car2Code Ltd
Job Type: Full-Time
Front Office & Customer Support AdministratorBe the face of Car2Code
At Car2Code Ltd, we help customers get back on the road by providing specialist automotive solutions for a wide range of vehicles. Based in Leicester, we have built a reputation for delivering professional service, technical expertise and outstanding customer care to both private and trade customers across the UK.
As our company continues to grow, we are looking for an organised and enthusiastic Front Office & Customer Support Administrator to become the first point of contact for our customers.
This role is ideal for someone who enjoys working with people, is highly organised, and has a genuine interest in the automotive industry. You don't need to be a mechanic, but a basic understanding of how cars work is important.
What you'll be doing
- Answering incoming phone calls and customer emails
- Booking appointments and managing the daily workshop schedule
- Greeting customers visiting our office
- Receiving and organising deliveries and parcels
- Updating customer records and processing enquiries
- Assisting with day-to-day office administration
- Supporting the workshop team with administrative tasks to ensure everything runs smoothly
What we're looking for
- Friendly and professional with a customer-first attitude
- Excellent communication skills
- Good organisational and time management skills
- Confident using computers, email and Microsoft Office
- Able to work independently and as part of a team
- Previous office or customer service experience is beneficial but not essential
- Some experience working in a garage, workshop or automotive environment would be an advantage
- A basic understanding of how cars work is required – you don't need to be a technician, but you should be comfortable discussing vehicles with customers
- A genuine interest in cars or automotive repair (for example, as a car enthusiast or hobbyist)
What we offer
- Full-time, permanent position
- Full training provided
- A friendly, supportive and growing team
- A modern office environment in Leicester
- Opportunities to learn new skills and develop your career
- Monday to Friday working hours
- Working Hours: Monday to Friday, 9:30 AM – 5:30 PM
If you're looking for a varied office role where no two days are the same and enjoy working with people in a fast-paced automotive business, we'd love to hear from you.
Apply today by sending us your CV.
Pay: £12.71 per hour
Benefits:
- Employee discount
- Sick pay
Work Location: In person
